Found this tip sheet on the internet. Good reading to prevent this from happening to others....
STEPS TO ENSURE THE LIVE SCAN FORM IS COMPLETED ACCURATELY BY
THE LIVE SCAN OPERATOR
It is the applicants responsibility to ensure that the information the Live Scan operator types into the computer system is correct before to the Live Scan operator submits the transmission. Please direct them to verify the following information is correct:
The Live Scan operator selects BOTH the DOJ and FBI prior to submitting the request. If FBI is not selected at the time of original transmission, the applicant may be required to have their Live Scan redone at another time and have to repay for the DOJ and FBI levels of services again. The Board has been notified by the DOJ that effective 9/1/07; if the FBI level of service is not requested at the time of original transmission both DOJ and
FBI levels of service will have to be redone. Any issue of cost for resubmission should be handled at the Live Scan Site.
Verify on the Live Scan operators computer that the below information has been typed correctly.
o Full Name is spelled correctly and matches the applicants I.D (Jr., II, etc must be included in the name). The applicants name must match your full name on your application.
o Date of Birth is correct
o US Social Security Number is entered and correct. This is required and must be entered.
o License type needs to be entered as indicated on the Live Scan form. They must complete the Live Scan form that accompanies that application.
The Board has seen an increase in the number of Live Scan transmissions where the name, date of birth, or the U.S. social security number has been entered incorrectly or does not IDENTICALLY match the applicants identification and the name of record on the application.
If such information is entered incorrectly, the applicant will be required to redo the Live Scan process again. This is usually at the expense of the applicant. This will result in a delay in processing their application.
