MySchedule for CVS

[RX2090]

For those of you who work for CVS; how in GOD's name do you get the most out of this tool?

the demand for each day is low as hell. Last year it was decent, gave us a decent amount of hours every day. This year is insane. There's some days where it just calls for me the pharmacist or just one tech after 7 pm when my store does 3700 a week. We have lines out the door, phone calls, etc but this ****ing tool says not to put people on.

To make matters worse, district managers all across the chain are going ape**** over this and making sure we meet demand. I know of some PIC's who have gotten written up because they schedule over demand.

Any hacks to this? If not hacks, how do you guys manage? Everybody on my team is stressed, everyone is going nuts, not enough staff, and it's a big big mess...

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[doublehh03]

It's a mediocre tool. It's great for putting in requests off and stuff like that, but it's not a good tool yet.

I think you use the tool, and generate a schedule. And fill in the gaps. The person making the schedule needs to understand the store pretty well so they know the deficiecies from the schedule generated, and just plug in the gaps.

I usually go over 5-7 hours b/c no way you can operate with the demand given. I'll get emails here and there, but oh well.

 

[RX2090]

Yes, but for the more experienced people...if you fill in the gaps, won't you be over payroll? Because budgeted payroll is now demand in the tool. How does that work?

 

[Old Timer]

It depends. Where are your scripts relative to budget? Are you exceeding budget? If so. it really doesn't matter

 

[RX2090]

Yes, but I can't be the only one feeling the pain from this tool. Other pics in my district are also stressed beyond belief.

How can they expect a person at drop off to do a large QT, do drop off, call insurance when needed, fold endless e-scripts, make action note follow through calls......

 

[RX2090]

and now I heard they are connecting the schedule to workbrain, meaning you cannot fill. In the gaps. Because they are monitoring for that now

 

[Old Timer]

Yes, but I can't be the only one feeling the pain from this tool. Other pics in my district are also stressed beyond belief.

How can they expect a person at drop off to do a large QT, do drop off, call insurance when needed, fold endless e-scripts, make action note follow through calls......

It's not the tool, it's the lack of tech hours

 

[RX2090]

But the tool apparently looks at "demand" and checks to see how many tech hours you "need." So it is the tool. I used to be budgeted in the green sheets the last 2 years for about 300 tech hours when I was doing 3500. Now it's telling me to schedule 250 tech hours and I'm doing 3700 scripts.

Every time I ask everyone just says we have to optimize and that's it. It's a total mind****.

 

[ancienbon]

I
i have the same concern. My demand is so low. If i go by it , my store will be disaster. I dont know what to do

 

[doublehh03]

Yes, but for the more experienced people...if you fill in the gaps, won't you be over payroll? Because budgeted payroll is now demand in the tool. How does that work?

Well, demand doesn't flex. It uses based on the previous 5 weeks. But you still can adjust based on how you are doing script-wise (they don't recommend it, but you can do it). IF you're doing well over script budget, then you shouldn't worry much. And if you're doing well on MCE, you shouldn't worry much either.

Sups only worry if you're over budget for no reason.

 

[doublehh03]

and now I heard they are connecting the schedule to workbrain, meaning you cannot fill. In the gaps. Because they are monitoring for that now

They can do whatever they way. You do what you have to do to manage your store. To get them off your back, get your MCE up.

 

[Old Timer]

What are your green sheet hours and what is your flex? If you are in line and your MCE and We Care are good who gives a poop....... Without saying how you are fairing scripts to budget I can't give you any advice.....

 

[RX2090]

I'm over scripts. My MYCE for January was an 84 with an 80 as target. My Wecare sucks not because I don't want to follow it, I love wecare. I can't get RWP or ABT because I have NO HOURS. Forget sbout prescriber outreach. How can I do the 100 calls in QV if I'm doing production and verifying??? And yet my sup and even my region manager is on top of everyone saying you must optimize. It's insane

 

[Old Timer]

I'm over scripts. My MYCE for January was an 84 with an 82 as target. My Wecare sucks not because I don't want to follow it, I love wecare. I can't get RWP or ABT because I have NO HOURS. Forget sbout prescriber outreach. How can I do the 100 calls in QV if I'm doing production and verifying??? And yet my sup and even my region manager is on top of everyone saying you must optimize. It's insane

So what is your flex? How does your demand compare to your green sheets?

 

[RX2090]

I'll check it tomorrow, I just glanced at them because I heard they're "going away."

But besides that, the obsession in my region at this time is optimizing and scheduling to demand. I'm guessing that's not the case with you guys.

It appears the company wants us to schedule to demand and NOT account for flexing. Which is asinine. Every time I've brought up "but what about flexing and if I do more than demand is budgeted for" I get a "DONT WORRY ABOUT FLEXING JUST SCHEDULE TO DEMAND AND IT WILL WORK OUT!!" Answer from district managers and the region manager.

 

[Old Timer]

*****s.....

 

[doublehh03]

I'll check it tomorrow, I just glanced at them because I heard they're "going away."

But besides that, the obsession in my region at this time is optimizing and scheduling to demand. I'm guessing that's not the case with you guys.

It appears the company wants us to schedule to demand and NOT account for flexing. Which is asinine. Every time I've brought up "but what about flexing and if I do more than demand is budgeted for" I get a "DONT WORRY ABOUT FLEXING JUST SCHEDULE TO DEMAND AND IT WILL WORK OUT!!" Answer from district managers and the region manager.

I "assume" that's their corporate talk, and they are more understanding than that. My sup has given me that garbage, but we talk it out.

Following demand is their way of saying follow budget. MySchedule demand is not up to par yet for every store to follow. Like I said, schedule to your store actual needs (meaning taking into account your other tasks including load, waiting bin... that demand doesn't account for yet for the most part). If your store is over hours, let them know why you went over.

Hopefully not all sups/DMs are *****s (some are...) and understand why you have to go over. And plus, if your MCE is over target and Wecare is respectable (at least above 50), they should be off your back.

My sup is telling me that when March rolls around and non-24 stores close, there will be more hours cut. So let's brace ourselves lol...

Just try to do your best, and schedule to your business needs.

 

[farmadiazepine]

This thread will go absolutely nowhere. It's like a dog chasing it's tail. Goes round and round and round looking for its answer but never gets it. You tell the dog "Just optimize yourself and your tools because you can get your tail. You must not be optimizing yourself. You suck, that's why you can't get your tail."

 

[Old]

*****s.....

I think this may be the first anti-CVS thing you have ever said. glad I'm sitting down.

 

[Wheresmyaricept]

Yes, but I can't be the only one feeling the pain from this tool. Other pics in my district are also stressed beyond belief.

How can they expect a person at drop off to do a large QT, do drop off, call insurance when needed, fold endless e-scripts, make action note follow through calls......

Hold on.

I work for walgreens. Let me just get this straight...you have a person actually dedicated to this?? We just all pitch in when we can and where we can...even if that means putting the insurance on speaker phone and folding e-scripts while ringing people out while taking in new scripts at drive thru.

Y'all sound spoiled with your "dedicated people". We only get those kind of hours at stores that do over 700/day and even then, that's questionable. This really doesn't help you, I'm just more amazed at the fact that you get enough tech hours to even think about doing these things lol.

 

[M0df]

I think this may be the first anti-CVS thing you have ever said. glad I'm sitting down.

OT says plenty anti-CVS things but he is putting up with it because of the $$$.

As far as a person being dedicated to QT/Drop off... I'm sure most chains have a system of some kind to handle workflow.

Beginning of the year is always rough with RxSups trying to control the budget. I have gotten some calls too. If I get written up for this, I will have to step up my job search to another level.

 

[Aznfarmerboi]

I agree with OP. Myschedule is a disaster. I have said it before and I will say it again...

Optimize it, and then fill in gaps on pen and paper.

I don't think it will go away because there are some useful options... including possibility of emailing techs their schedules, managing vacations..., helping you calculate hours for techs, and a little bit of micro-ing based on 15 minutes vs hour or half hour scheduling. It might also provide insight on when you need the help...

I think corporate will get how ******ed it is... and give us more hours back or cut us some slack and look the other way... as long as we are not abusing hours and our MCE and scripts is up.

In the mean time... hold on. Remember how CSI and Pharmacy advisor used to be a thing... and now an after thought....

 

[doublehh03]

I agree with OP. Myschedule is a disaster. I have said it before and I will say it again...

Optimize it, and then fill in gaps on pen and paper.

I don't think it will go away because there are some useful options... including possibility of emailing techs their schedules, managing vacations..., helping you calculate hours for techs, and a little bit of micro-ing based on 15 minutes vs hour or half hour scheduling. It might also provide insight on when you need the help...

I think corporate will get how ******ed it is... and give us more hours back or cut us some slack and look the other way... as long as we are not abusing hours and our MCE and scripts is up.

In the mean time... hold on. Remember how CSI and Pharmacy advisor used to be a thing... and now an after thought....

Let's hope so. We just got our new schedule templates post 3/1 (when hours for non-24 hour stores close at 9pm) and every store (excluding GILD stores) are having their hours cut.

Non-24 hour stores get cut 7-8 rph hours (mid-week 8 hours cut in overlap) and 24 hour stores are more. And you're also getting cut in tech hours.

Whoever is running things must be *****s.

 

[FarmD711]

Let's hope so. We just got our new schedule templates post 3/1 (when hours for non-24 hour stores close at 9pm) and every store (excluding GILD stores) are having their hours cut.

Non-24 hour stores get cut 7-8 rph hours (mid-week 8 hours cut in overlap) and 24 hour stores are more. And you're also getting cut in tech hours.

Whoever is running things must be *****s.

This is not true universally. We are having rph hours cut with the hours change but our tech hours are going up...

 

[RX2090]

I agree with OP. Myschedule is a disaster. I have said it before and I will say it again...

Optimize it, and then fill in gaps on pen and paper.

I don't think it will go away because there are some useful options... including possibility of emailing techs their schedules, managing vacations..., helping you calculate hours for techs, and a little bit of micro-ing based on 15 minutes vs hour or half hour scheduling. It might also provide insight on when you need the help...

I think corporate will get how ******ed it is... and give us more hours back or cut us some slack and look the other way... as long as we are not abusing hours and our MCE and scripts is up.

In the mean time... hold on. Remember how CSI and Pharmacy advisor used to be a thing... and now an after thought....

Emailing techs their schedules? How do you that? Is there an official way?

Also, filling in gaps on pen probably won't work. Won't the Rxsup and DM look at workbrain to see punched in hours vs myschedule hours?

 

[FarmD711]

Emailing techs their schedules? How do you that? Is there an official way?

Also, filling in gaps on pen probably won't work. Won't the Rxsup and DM look at workbrain to see punched in hours vs myschedule hours?

If your rxsup has the time to compare workbrain usage reports vs my schedule printouts they are not very good at their jobs and wasting their time. In my district the rxsups don't micromanage to that level. That is scary

 

[M0df]

They don't need to do that. If they see scheduled hours under demand and the usage is much higher, it doesn't take much to figure out what is going on.

My biggest hope for myschedule was the idea that you would be able to see techs looking for hours on the district level. And pretty much every store is looking for help. The info in the system is completely useless. Also, now you can't even use anyone who is part time over 29 hours. And of course, the company would rather have fewer full time employees.

 

[Old Timer]

They don't need to do that. If they see scheduled hours under demand and the usage is much higher, it doesn't take much to figure out what is going on.

My biggest hope for myschedule was the idea that you would be able to see techs looking for hours on the district level. And pretty much every store is looking for help. The info in the system is completely useless. Also, now you can't even use anyone who is part time over 29 hours. And of course, the company would rather have fewer full time employees.

You fundamentally misunderstand My Schedule. It tries to forecast demand based on a number of factors. You need to look at the over and shorts to see where they want you to have more people and where they want you to have less people. I always run under demand on Sunday because my interns are beasts who can eat the queue. Forget trying to make My schedule work. You need to make your store work and you need to flex up or down depending on volume. If you are not over on hours and your MCE and WeCare are good don't worry about it..... What is your % optimization?

 

[M0df]

Typically it is at 80-85%. Unfortunately I have a new Rx Sup, again (that is 5 in under 15 months). My understanding has little to do with what my boss is telling me to do.

 

[O.State]

This is not true universally. We are having rph hours cut with the hours change but our tech hours are going up...

same here on the rph hours....looks like our tech hours will be the same but more overlap

 

[cphtlifer]

Also, now you can't even use anyone who is part time over 29 hours. And of course, the company would rather have fewer full time employees.[/QUOTE]

I am a part time (bc full time was not available) CPhT that is fully trained at my current chain pharmacy and I have over 20 years experience in pharmacy, I was hired in oct of last year to help fill in for a tech that was out on a medical leave so I was getting 40 hours a week (30 when reg employee came back) until 2 weeks ago when our hours were cut. My pharmacy manger put in for a transfer bc he could no longer handle the stress of trying to make the schedule and the new pharmacy manager put one of the full time techs in full control of the schedule. I now have 10.15 hours for next week?! I even work 2 different locations for hours- then my company complains why they can't get or keep good tech help. My question is how am I suppose to live on 10 hours a week? The full time techs won't settle for anything less then 38 hours a week, and unfortunately for me, the tech who is 'in charge' of the schedule obviously doesn't want someone else there who is part time and can do what she does (harder for her to demand to keep her cozy mon-thur dayshift schedule if she's replaceable with me there) She has been with this company for 2 years. I have previously worked full time for the company for over 15 years- and I left on very good terms- I thought coming back (even though it's a different store then the one I had left) would have been easier. Now I find myself on the verge of leaving again this time bc I can't pay my bills. This entire situation feels completely wrong and I am so disgusted and depressed.
Does anyone have any suggestions for me- I just don't know what to do 🙁

 

[RX2090]

You need to speak with the pharmacy manager alone. If he doesn't give you the answer you want, speak to the HRBP.

What that lead tech is doing isn't allowed. You have to be fair to everyone, and can't load up shifts mon-thu so he's off every Friday and weekend and screws everyone else over. Everyone has to be fair and make sacrifices.

 

[Old Timer]

Also, now you can't even use anyone who is part time over 29 hours. And of course, the company would rather have fewer full time employees.

I am a part time (bc full time was not available) CPhT that is fully trained at my current chain pharmacy and I have over 20 years experience in pharmacy, I was hired in oct of last year to help fill in for a tech that was out on a medical leave so I was getting 40 hours a week (30 when reg employee came back) until 2 weeks ago when our hours were cut. My pharmacy manger put in for a transfer bc he could no longer handle the stress of trying to make the schedule and the new pharmacy manager put one of the full time techs in full control of the schedule. I now have 10.15 hours for next week?! I even work 2 different locations for hours- then my company complains why they can't get or keep good tech help. My question is how am I suppose to live on 10 hours a week? The full time techs won't settle for anything less then 38 hours a week, and unfortunately for me, the tech who is 'in charge' of the schedule obviously doesn't want someone else there who is part time and can do what she does (harder for her to demand to keep her cozy mon-thur dayshift schedule if she's replaceable with me there) She has been with this company for 2 years. I have previously worked full time for the company for over 15 years- and I left on very good terms- I thought coming back (even though it's a different store then the one I had left) would have been easier. Now I find myself on the verge of leaving again this time bc I can't pay my bills. This entire situation feels completely wrong and I am so disgusted and depressed.
Does anyone have any suggestions for me- I just don't know what to do 🙁[/QUOTE]

If you are as good as you say you are, you should have no trouble finding a store that wants to give you full time hours. Everybody wants good techs. Ask around your area and transfer.

 

[cphtlifer]

I am a part time (bc full time was not available) CPhT that is fully trained at my current chain pharmacy and I have over 20 years experience in pharmacy, I was hired in oct of last year to help fill in for a tech that was out on a medical leave so I was getting 40 hours a week (30 when reg employee came back) until 2 weeks ago when our hours were cut. My pharmacy manger put in for a transfer bc he could no longer handle the stress of trying to make the schedule and the new pharmacy manager put one of the full time techs in full control of the schedule. I now have 10.15 hours for next week?! I even work 2 different locations for hours- then my company complains why they can't get or keep good tech help. My question is how am I suppose to live on 10 hours a week? The full time techs won't settle for anything less then 38 hours a week, and unfortunately for me, the tech who is 'in charge' of the schedule obviously doesn't want someone else there who is part time and can do what she does (harder for her to demand to keep her cozy mon-thur dayshift schedule if she's replaceable with me there) She has been with this company for 2 years. I have previously worked full time for the company for over 15 years- and I left on very good terms- I thought coming back (even though it's a different store then the one I had left) would have been easier. Now I find myself on the verge of leaving again this time bc I can't pay my bills. This entire situation feels completely wrong and I am so disgusted and depressed.
Does anyone have any suggestions for me- I just don't know what to do 🙁

If you are as good as you say you are, you should have no trouble finding a store that wants to give you full time hours. Everybody wants good techs. Ask around your area and transfer.[/QUOTE]

I have 2 stores in my town, and yes the other store does want me, and they give me ANY extra hours or call offs they get, but they only have one day every other week they are able to schedule me- their hours got cut as well. Atleast they are trying for me and I know I am wanted there- my only hope is to eventually transfer to that location when someone quits or retires. For now I am stuck, I can't ask to transfer from a store that gives me 10 hours a week to a store that only currently has 5 hours every other week for me?

 

[cphtlifer]

You need to speak with the pharmacy manager alone. If he doesn't give you the answer you want, speak to the HRBP.

What that lead tech is doing isn't allowed. You have to be fair to everyone, and can't load up shifts mon-thu so he's off every Friday and weekend and screws everyone else over. Everyone has to be fair and make sacrifices.

I know it's not fair, 5 years ago I was a lead tech in a different store and I worked WITH the PIC to make the schedules (I was full time myself back then) and we all worked some nights and weekends plus when hours got cut, everyone hurt a little- FT techs went to 30 hours if necessary so no one was stuck with less then 15 or 20 hours a week- back then it was called getting through it when hours were cut.
As for speaking to the pharm manager, I am scheduled with her one time in the next 3 weeks. (She just started this week) the lead tech will probably make sure I'm not scheduled with manager again so I've only got one shot to talk to her and I won't be able to speak with her 'alone'. What would be the best way for me to let her know that I even exist (she will not be seeing me again compliments of lead tech) and what is HRBP? Human Resources? I'm afraid with only part time status they will say I have no guaranteed hours and just kick up dust for myself to get even less hours.

 

[RX2090]

Just call her/email her/text her! Believe me, we don't mind. We would rather issues like this be sent to us asap before it turns into an HR issue.

 

[cphtlifer]

Just call her/email her/text her! Believe me, we don't mind. We would rather issues like this be sent to us asap before it turns into an HR issue.

She just started this week, my shift was over just as she was coming in...so I punched out but made it a point to hang around long enough until I atleast had a chance to introduce myself.
The other techs have worked with her before when she apparently filled in at this store in the past. I don't even have her phone number (haven't seen her long enough to even ask for it- next Friday will be the only shift I am scheduled with her, so I will ask for it then) It's a very odd set up at this store, there are 3 lead techs, 2 of which refuse to work Fridays Saturdays or Sundays. Obviously those 2 won't be there- any suggestions on how to approach her about this? The 3rd lead tech will be there and will most likely hear everything I say. It's the worst situation in a store I could have ever imagined, and I'm at my wits end.

 

[M0df]

It is a good problem to have for that store. 3 lead techs and experienced techs scrambling for hours. What kind of volume does it do?

That PIC will not do much to change this situation. PIC is new and I bet lead techs run the shop. If the scores are good, and customers are happy, there is no reason to change. If you think there is an actual solution to the problem, then you should provide that to PIC. As you are well aware, you are not guaranteed hours and if the store operates with a budget that needs to satisfy the needs of at least 3 full time employees, then you should probably find a way to transfer.

 

[cphtlifer]

It is a good problem to have for that store. 3 lead techs and experienced techs scrambling for hours. What kind of volume does it do?

That PIC will not do much to change this situation. PIC is new and I bet lead techs run the shop. If the scores are good, and customers are happy, there is no reason to change. If you think there is an actual solution to the problem, then you should provide that to PIC. As you are well aware, you are not guaranteed hours and if the store operates with a budget that needs to satisfy the needs of at least 3 full time employees, then you should probably find a way to transfer.

It is a good problem to have when you are not the tech looking for hours.
We are at 2800 scripts a week and I completely agree I am not needed in that store- (they actually have 4 full time techs- 3 of which are lead techs) the problem is there is only one other store around- and that store wants me, but also has no more then one day every other week to spare unless someone leaves. (They only have 2 full time techs- one is a lead and the other is not PTCB certified)
The tech at that store that is not certified is almost 70 so she could retire at any time and she's actually been telling the pharmacy manger she's thinking about it. (Luckily I'm first in line there if/when that does happen)
I have a profile on indeed and monster and get emails almost weekly from recruiters for the mail order side of the company and the only thing holding me back is it's an hour drive from my home in the summer time, and an hour plus each way in the winter for what I get paid, it's not worth it.
I guess what I am most upset with is that I've already worked for this company before (for many many many years) and yes, I decided to leave to go to an independent (big mistake on my part) so I understand that I've lost all my seniority, all my vacation time and my full time spot however, the lead tech at my 'home' location could give me more hours, but, she gives the hours to other part time techs that are only able/willing to ring the register and have no experience or interest in drop off or rejections at all. I can work all the stations (efficiently and the customers like me because I genuinely care about them and actually like my job!!) as well as the cycle counts, OV ordering, returns etc.
I was working 30 hours a week up until the our old pharm manager transfered out-my customer scores are great, and the other techs like me, and we get along well. Why am I scheduled less then techs that have less experience? Because the lead making the schedule feels none of the leads should have to work pick up, only she won't admit that, she'll say I was the last one hired (we are taking a matter of a few months difference between when I was hired and when the other part time people were hired)
I have ranted way too long on here and for that I do apologize but can you now atleast understand some of my frustration?

 

[AngryPIC]

Has anyone noticed the tech demand hours is EXACTLY the same as the green sheet hours. All this system does is restrict you to the yearly budget and reduce future hours when you go over. The scheduled demand "allocation" is for scheduling times, not budget/hours adjustment.

The worst part is, this budget is based on profitability so if you have a heavy medicaid population your S.O.L - has nothing to do with scripts filled.

I have gotten in countless arguments because sometimes I do not have enough hours to give all my full-time employees 30 - which is corporately required.

I was proud to stop selling cigarettes but I am not proud to use this 4 billion dollar bottom line profit reason to slash my man power by 30%, over work my staff, not meet our obligation our employees.

(In case you're wondering where I got that number --> 2 billion dollars lost, for 6 billion dollars gained from requiring or PBM users to go to a pharmacy that does not sell cigarettes, employee hours slashing, and free publicity.)

So... I guess its time to drive for Uber? Am I right?

 

[RX2090]

Has anyone noticed the tech demand hours is EXACTLY the same as the green sheet hours. All this system does is restrict you to the yearly budget and reduce future hours when you go over. The scheduled demand "allocation" is for scheduling times, not budget/hours adjustment.

The worst part is, this budget is based on profitability so if you have a heavy medicaid population your S.O.L - has nothing to do with scripts filled.

I have gotten in countless arguments because sometimes I do not have enough hours to give all my full-time employees 30 - which is corporately required.

I was proud to stop selling cigarettes but I am not proud to use this 4 billion dollar bottom line profit reason to slash my man power by 30%, over work my staff, not meet our obligation our employees.

(In case you're wondering where I got that number --> 2 billion dollars lost, for 6 billion dollars gained from requiring or PBM users to go to a pharmacy that does not sell cigarettes, employee hours slashing, and free publicity.)

So... I guess its time to drive for Uber? Am I right?

I noticed this too. They keep saying mySchedule looks at 185 different factors to determine demand....BUT, for some "strange" reason, the demand at the end of the week is almost EXACTLY the green sheet hours budgeted. LOL, what a coincidence....not.

I think it's bull****. If it was real, every store would have much more demand.

I think what they did was they told the system, ok, you have 200 tech hours this week. So now, it looks at basic things like register transactions, # of new scripts per hour, doctor calls, etc and it allocates those hours for you. Whereas before you could budget those 200 hours yourself, because you know your business better than anyone, now a tool tells you how to use it.

Sigh.

 

[AngryPIC]

I noticed this too. They keep saying mySchedule looks at 185 different factors to determine demand....BUT, for some "strange" reason, the demand at the end of the week is almost EXACTLY the green sheet hours budgeted. LOL, what a coincidence....not.

I think it's bull****. If it was real, every store would have much more demand.

I think what they did was they told the system, ok, you have 200 tech hours this week. So now, it looks at basic things like register transactions, # of new scripts per hour, doctor calls, etc and it allocates those hours for you. Whereas before you could budget those 200 hours yourself, because you know your business better than anyone, now a tool tells you how to use it.

Sigh.

The best part is the system does not adjust up during the week if sales/scripts are good. If you want to know your hours for the month/week ahead, use the green sheets and work out sharing your technicians with a different store. Technicians (full or part time) are really the one's who are really getting abused by this new system.