Inspired by a recent ED forum post, I thought I would share my experience of negligence accusation. It never progressed to a lawsuit thankfully but took a lot of time and emotional toll. This occurred shortly after I finished residency.
Working inpatient psych, our team was consulted to see a woman in her early 50s who appeared frankly psychotic/manic. History from her husband notable for depression, and unclear history of possible hypomanic episodes on a few occasions over their 30-year marriage, like periods of 2-3 days not sleeping and more talkative and energized. Certainly not clear cut bipolar especially because he wasn't all the confident about the symptoms either.
The backstory was she had presented to the hospital following a seizure 1-2 weeks prior and was put on Keppra by the on call neurologist. Epileptiform activity was verified with EEG. Within a week she started hallucinating, developing paranoia, not sleeping. So another neurologist in the clinic was gracious enough to get her in over his lunch hour and raised concern about Keppra induced psychosis. He switched her over to Depakote. About 3 days later and she's not doing better so husband brings her to the ED.
In the ED, her valproic acid level was not therapeutic, so she was given an IV loading dose and admitted to medicine for further workup. Neuro consulted. Extensive workup was completely unremarkable, and repeat EEG was normal. Yet she persisted in manic/psychotic state. Psych was consulted with recommendations to treat with Seroquel as she was psychotic/manic and not sleeping and continue Depakote. Mixed diagnostic opinions from consulting psychiatrists, initial eval diagnosed bipolar mania, subsequent doctor (me) said unspecified psychosis because the history, age of severe symptoms was not clearly bipolar. There was also a recent death in the family and possibility of psychotic/mixed depression or brief psychotic episode.
During her time on medicine her husband expressed concern the Depakote was making her psychotic, which the neurologist thought was unlikely especially because her psychosis started before the Depakote. But after a few days of him pleading, Depakote was stopped in exchange for zonisamide. A few more days go by and she's doing a little better but still hallucinating and paranoid, not sleeping well, and becoming a problem on medicine because she gets up at night and wants to walk around. So I suggest, at this point, moving to the psych unit would be a better option, because it's a safe place, locked, she can get up and walk the halls all night if she needs to, and we have nurses who are better at managing behavioral patients. Medicine and neuro will follow on psych.
She transfers to psych, her meds are further titrated, and she slowly stabilizes over another 10 days in the hospital to be discharged home. End of story you would think.
But 5 months later started receiving letters from her husband, handwritten in sharpie, all capital letters about how horrendous her care was in the hospital. All the doctors received letters like this (husband was retired I think and must have had plenty of time), something like 9 total doctors including ED, multiple hospitalists, neurologists, and psychiatrists.
Every 3-4 months we're getting letters. He claims no one was listening to him. Clearly the depakote was making her psychotic. Then when that was stopped, it must have been the Seroquel that made her psychotic, and she wasn't really stable when she discharged but only after her took her off Seroquel following discharge did she stabilize. She has PTSD from being admitted to the psych unit and was injured being labelled as a psych patient, when in reality it was medication induced and all the doctor's fault. And can I please call him and "figure out some way to make it right."
A handful of meetings with malpractice attorney as more letters keep coming in. The husband also doesn't have a lawyer. Our lawyer said this basically made it impossible to stop him from sending these all-cap sharpie letters, whereas if he had a lawyer we could pursue a hearing to get his attorney into the process to make it stop.
The other interesting piece was nowhere in all of this did we get anything from his wife, the actual patient. Our lawyer explained that the wife as the allegedly injured party would have to file the lawsuit, not the husband. And her husband couldn't be her lawyer, she would have to bring the case herself if she couldn't find a lawyer to take the case (and seems like they never did have a lawyer).
Letters continue every few months until about 3 weeks before the statute of limitations for malpractice lawsuits runs out. Then he sends all the doctors certified letters he is going to file a lawsuit against all of us, but first it will require review from the medical board (state law here requires a hearing by the medical board before filing suit), which will push out the final date on the malpractice filing requirement.
The letter requesting the medical board hearing was written by the husband but signed by the patient, oddly. The medical board hearing requires all doctors to attend and was stressful getting prepared for that. And he and his wife don't even show up! OK, now it's really starting to feel like he just wants to make this as painful as possible for everyone involved, really felt like we were being extorted. Like pay me something or I'm going to pursue every avenue I have available to hassle you.
Following the medial board hearing which found nothing wrong with care provided, the filing date for the lawsuit came and went. Our attorney sent us letters the case was now time-barred, and that was the end of it.
But not really. About 2 years later, he files board complaints against all the doctors. The board didn't accept his first complaint because it was basically pages of rambling accusations that didn't have a cohesive issue. So then he collects himself and puts together something more organized, and the medical board wants all our responses. Interestingly they sent us his initial complaint to review as well. So I typed up a response and reviewed it with the lawyer. 6 months later (COVID delays), medical board meets and dismisses the complaint.
It took about 5 years in total from the patient being admitted to the hospital to the board complaint dismissal.
Looking back, clearly nothing was done wrong on the doctor's part. Diagnostically, what was the etiology of her manic/psychotic episode? We'll probably never truly know. Does she really have bipolar? Keppra induced that took weeks to clear? Post-ictal psychosis? Does it really matter if there are no damages? She was treated and stabilized, should be the end of the story.
This experience made me feel the current system puts way too much power in the hands of an individual person. Can you imagine if instead of 1 person like this over several years in practice, you had 6 or 8 or 10? One person can create a significant amount of chaos for a doctor, even without a lawyer. It makes me feel very exposed.
Working inpatient psych, our team was consulted to see a woman in her early 50s who appeared frankly psychotic/manic. History from her husband notable for depression, and unclear history of possible hypomanic episodes on a few occasions over their 30-year marriage, like periods of 2-3 days not sleeping and more talkative and energized. Certainly not clear cut bipolar especially because he wasn't all the confident about the symptoms either.
The backstory was she had presented to the hospital following a seizure 1-2 weeks prior and was put on Keppra by the on call neurologist. Epileptiform activity was verified with EEG. Within a week she started hallucinating, developing paranoia, not sleeping. So another neurologist in the clinic was gracious enough to get her in over his lunch hour and raised concern about Keppra induced psychosis. He switched her over to Depakote. About 3 days later and she's not doing better so husband brings her to the ED.
In the ED, her valproic acid level was not therapeutic, so she was given an IV loading dose and admitted to medicine for further workup. Neuro consulted. Extensive workup was completely unremarkable, and repeat EEG was normal. Yet she persisted in manic/psychotic state. Psych was consulted with recommendations to treat with Seroquel as she was psychotic/manic and not sleeping and continue Depakote. Mixed diagnostic opinions from consulting psychiatrists, initial eval diagnosed bipolar mania, subsequent doctor (me) said unspecified psychosis because the history, age of severe symptoms was not clearly bipolar. There was also a recent death in the family and possibility of psychotic/mixed depression or brief psychotic episode.
During her time on medicine her husband expressed concern the Depakote was making her psychotic, which the neurologist thought was unlikely especially because her psychosis started before the Depakote. But after a few days of him pleading, Depakote was stopped in exchange for zonisamide. A few more days go by and she's doing a little better but still hallucinating and paranoid, not sleeping well, and becoming a problem on medicine because she gets up at night and wants to walk around. So I suggest, at this point, moving to the psych unit would be a better option, because it's a safe place, locked, she can get up and walk the halls all night if she needs to, and we have nurses who are better at managing behavioral patients. Medicine and neuro will follow on psych.
She transfers to psych, her meds are further titrated, and she slowly stabilizes over another 10 days in the hospital to be discharged home. End of story you would think.
But 5 months later started receiving letters from her husband, handwritten in sharpie, all capital letters about how horrendous her care was in the hospital. All the doctors received letters like this (husband was retired I think and must have had plenty of time), something like 9 total doctors including ED, multiple hospitalists, neurologists, and psychiatrists.
Every 3-4 months we're getting letters. He claims no one was listening to him. Clearly the depakote was making her psychotic. Then when that was stopped, it must have been the Seroquel that made her psychotic, and she wasn't really stable when she discharged but only after her took her off Seroquel following discharge did she stabilize. She has PTSD from being admitted to the psych unit and was injured being labelled as a psych patient, when in reality it was medication induced and all the doctor's fault. And can I please call him and "figure out some way to make it right."
A handful of meetings with malpractice attorney as more letters keep coming in. The husband also doesn't have a lawyer. Our lawyer said this basically made it impossible to stop him from sending these all-cap sharpie letters, whereas if he had a lawyer we could pursue a hearing to get his attorney into the process to make it stop.
The other interesting piece was nowhere in all of this did we get anything from his wife, the actual patient. Our lawyer explained that the wife as the allegedly injured party would have to file the lawsuit, not the husband. And her husband couldn't be her lawyer, she would have to bring the case herself if she couldn't find a lawyer to take the case (and seems like they never did have a lawyer).
Letters continue every few months until about 3 weeks before the statute of limitations for malpractice lawsuits runs out. Then he sends all the doctors certified letters he is going to file a lawsuit against all of us, but first it will require review from the medical board (state law here requires a hearing by the medical board before filing suit), which will push out the final date on the malpractice filing requirement.
The letter requesting the medical board hearing was written by the husband but signed by the patient, oddly. The medical board hearing requires all doctors to attend and was stressful getting prepared for that. And he and his wife don't even show up! OK, now it's really starting to feel like he just wants to make this as painful as possible for everyone involved, really felt like we were being extorted. Like pay me something or I'm going to pursue every avenue I have available to hassle you.
Following the medial board hearing which found nothing wrong with care provided, the filing date for the lawsuit came and went. Our attorney sent us letters the case was now time-barred, and that was the end of it.
But not really. About 2 years later, he files board complaints against all the doctors. The board didn't accept his first complaint because it was basically pages of rambling accusations that didn't have a cohesive issue. So then he collects himself and puts together something more organized, and the medical board wants all our responses. Interestingly they sent us his initial complaint to review as well. So I typed up a response and reviewed it with the lawyer. 6 months later (COVID delays), medical board meets and dismisses the complaint.
It took about 5 years in total from the patient being admitted to the hospital to the board complaint dismissal.
Looking back, clearly nothing was done wrong on the doctor's part. Diagnostically, what was the etiology of her manic/psychotic episode? We'll probably never truly know. Does she really have bipolar? Keppra induced that took weeks to clear? Post-ictal psychosis? Does it really matter if there are no damages? She was treated and stabilized, should be the end of the story.
This experience made me feel the current system puts way too much power in the hands of an individual person. Can you imagine if instead of 1 person like this over several years in practice, you had 6 or 8 or 10? One person can create a significant amount of chaos for a doctor, even without a lawyer. It makes me feel very exposed.