Where do you practice?
It seems you indulge your patients a bit too much.
1- If a patients family calls or want to do a phone call during a visit, my staff is trained to tell them I don't offer that.
(Any family member is welcome to accompany any patient to an office visit, but I will not work for free which is what a phone call is).
so I never ever speak with a family member outside of an office visit.
2- If a patient called about a non urgent medical matter on a weekend, my staff/answering service tells them to check back in during business hours. The if answering service is uncertain, then I do have to answer it, and I gently let the patient know that their phone was inappropriate and and not an emergency. If the patient does it again, they are fired from the practice.
3- Bummer you can't get your staff to draw things up correctly. Do you work with many different staff members? I only trained two of them and they mess up occasionally, but rarely as the only in office procedures I routinely perform are 1- TPI, 2- GON/LON blocks, 3- troch bursa injections, 4- peripheral joint injections. I do expect my staff to be able to remember just 4 types of meds to draw up for those 4 types of same day office procedures.