I am in the camp that I never use the PRESCRIBER line for transfers because I am not a PRESCRIBER. Sorry folks, pharmacy is a business and my customers always come before your customers, so no you absolutely do not get to jump the line to take business away from me. I think it very interesting that it seems that most of the Walgreens pharmacists think it ok the use the line and CVS rphs say it is not acceptable. I would imagine this has something to do with ridiculously annoying ring CVS has for the prescriber line, but perhaps wags trains their pharmacists that way?
My way of getting pharmacists (only walgreens seems to do this in my area) to stop using the prescriber line is saying, "wow, I heard that walgreens now has special training to let pharmacists prescribe, that is really cool! Of course they seem shocked and confused and state that they cannot prescribe, at which point I quickly ask them why they used my prescriber's line?
A wag rph mentioned that he values efficiency, well I have my techs triage all calls not coming from a prescriber who wants to prescribe or has a legitimate question only a pharmacist can answer that comes as part of the process of giving ME business. In a pharmacy where usually techs outnumber pharmacists 6-7 to 1, the time of the pharmacist is much more valuable, so any time I answer the phone for something that I do not need to do (and I have more important things to do) is a net loss of efficiency at our store.
Just a tip for you wag people who will read this and still use the prescriber line for transfers, if you call on my regular line I will give the copy to you asap, if you call my prescriber line you will be on hold and marked as priority zero on my t0-do list, this means that I will do everything on my list first (including scratching myself) before getting to your call because you somehow think you are more important than my customers.