In the hospital, techs don't have to deal with patients in their face or insurance... however, there are about 10 or so different areas that techs are put to work in my hospital (where you get put varies daily and depends on how much experience you have). Some of the different jobs we have are working the stat counter (answering phone calls, looking up patient med profiles, answering nurse & dr questions), working in the IV room (make IVs, pretty much), entering TPN orders, refilling the PYXIS machines, troubleshooting the PYXIS machines, working in the pediatric pharmacy (stat counter/po meds/iv meds), working in one of three different chemo pharmacies, working in OR pharmacy, working in outpatient pharmacy, non-PYXIS med delivery, packaging medications, unloading and shelving the medication delivery order for the day etc...these are each jobs that we have for the whole day- there are many many different things to do and learn as a hospital tech! There are other components of those jobs too, like the previous poster mentioned- exchanging & restocking crash (code) cards, etc. Basically, the more places you can work and the more experience you have, the higher the pay scale. Hope this helps.