maybe talk to your district manager to see if they are aware of any stores needing help. if not, then your best bet would probably just be to directly call other CVS stores and talk to a staff pharmacist to see if they need any extra help
and yeah like someone said earlier, M-F are the busiest usually, but I guess your store could be an exception. Have you done the online modules for drop off? They explain the gist of it. It's just typing up scripts and insurance card info really.
I haven't worked at CVS too long but here's what I learned I guess. lol. ID #'s on insurance cards are usually 9 characters. If it's more than 9 characters, you may need to omit the letters in front or numbers at the end (sometimes person codes will be affixed to the end of the ID #'s). Person code 01 = primary cardholder. 02 = spouse. 03 = eldest child. 04= second child. and so fourth. You can also hit F4 directly on the claim rejection screen to edit the insurance info that was billed rather than hitting E (for edit) and 11 (for insurance). If it's too soon to refill, hit S for schedule. If it's a PA (prior authorization) rejection, sometimes there's a PA button you can hit to e-fax the doctor (if not, you'll have to print the screenshot and manually fax). If you bill 2 insurances and the secondary rejects (I forget what it says exactly), there's an "AP" accept previous payer button you can hit to bill the primary insurance. If it's a DUR reject, sometimes you can override it by hitting A (additional information), T1, typing M0 in #7, 1B in #8, and 2 in #10 (line 1). If it's a worker's compensation, the patient needs to fill out a form about the injury and company and you need to be sure to bill it as a worker's compensation (it'll say "WC" somewhere). Also if you're typing and you're having trouble finding the drug/strength, it might be easier just to type in the brand name. If you're unsure about generic/brand, hit F3 (Drugs) button. Also if you're typing a script that has been transferred in from another competitor (e.g. Walgreens, Costco), then you'll need to hit "TI" for transfer in from the patient's profile (rather than the spacebar for new script). It'll pop up a screen for you to fill in info about the competitor and pharmacist who transferred it. Remember you can only transfer IN prescriptions to your pharmacy (i.e. bring in more business). If a patient comes up and says he/she wants to transfer their prescriptions to Walgreens, then they need to tell Walgreens and have them call your store.
