Pharmacy's Resposibility to tell MD when store closes?

[confettiflyer]

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You guys have a ban on taking white coats home? Only thing happening here is that they pat down our white coats to make sure we're not sneaking drugs out, which I don't get because what if the person just puts some pills in their pants pockets, how are you gonna search that?

Well, it was one of a dozen memos sent down from "above" that we really didn't follow. Actually, one clerk followed the rule...haha, we just kind of passed it around, initialed it, and taped it next to the toilet. Kind of along the line of those $4 email things that printed out now and again.

Really, that's where we stuck all the memos.

 

[Sparda29]

Well, it was one of a dozen memos sent down from "above" that we really didn't follow. Actually, one clerk followed the rule...haha, we just kind of passed it around, initialed it, and taped it next to the toilet. Kind of along the line of those $4 email things that printed out now and again.

Really, that's where we stuck all the memos.

I hate those $4 e-mail things, such as waste of time and paper. I think I probably have the worst Xtracare Card Scan Rate in the store or possibly the district.

 

[Aznfarmerboi]

Well, it was one of a dozen memos sent down from "above" that we really didn't follow. Actually, one clerk followed the rule...haha, we just kind of passed it around, initialed it, and taped it next to the toilet. Kind of along the line of those $4 email things that printed out now and again.

Really, that's where we stuck all the memos.

Yup, I scan extracard rates because it saves me the trouble that if I miss a discount due to not scanning the card, and doing a return. However the moment I saw those 4 dollar e-mail things, it goes right into the garbage.

Plus, scanning extracards is an easy way to score points for the front store As long as I can send my customers to the front to ring up non pharmacy stuff while I am busy, I'll do what ever I can to help them.

 

[Quiksilver]

This is why I prefer to work in 24h stores...higher volume, but not having to "close up" on Sundays with super thin staff was a nice bonus.

no you don't, we get these angry people with their scripts after the pharmacist ran through an angry mob like he was leaving an abortion clinic when the pharmacy closed at 6. or the other people who have Low-Ogesterol filled at their drug store and forgot that they close at 6, and its now 9 pm. Then we also get the ED triage at the end of the night when they want to clean out the triage at the local hospital. Not to mention that you are the only intern that is working in the entire district at that given time. Don't kid yourself, 24 h pharmacy isn't all about unicorns and rainbows.

 

[confettiflyer]

no you don't, we get these angry people with their scripts after the pharmacist ran through an angry mob like he was leaving an abortion clinic when the pharmacy closed at 6. or the other people who have Low-Ogesterol filled at their drug store and forgot that they close at 6, and its now 9 pm. Then we also get the ED triage at the end of the night when they want to clean out the triage at the local hospital. Not to mention that you are the only intern that is working in the entire district at that given time. Don't kid yourself, 24 h pharmacy isn't all about unicorns and rainbows.

hhahah unicorns and rainbows...i guess, just looking back, i enjoyed my time at the 24h store that did 4000+ scripts vs. the regular store at 2000 scripts. I did practically every shift at that 24h store too, morning, mid-day....i even did the late night 7:30pm-1am shift one time.

I'm just saying, I felt like I had better support staff-wise at the 24h store.

and oh man, don't get me started on the $4 coupons. i had a stack full in the trash can.

 

[Praziquantel86]

and oh man, don't get me started on the $4 coupons. i had a stack full in the trash can.

I didn't realize they were such a point of contention, I think they're much easier to deal with than some of the other nonsense.

We used to take the "Win $10,000!" phone-ins from the bottom of the receipt and call them in from random places around town. Pretty much the only time I think I've used a pay phone in the last ten years. Our pharmacy had some of the highest SSS scores around though!

 

[bananaface]

If something isn't urgent, then I don't have a problem with asking people to come back during business hours. But, if I was having n/v post surgery, I'd have appreciated it if I could have had my ondansetron rung up at an alternative register if one was available in the main store. It's not the dude's fault that his wife doesn't know when the store closes. I would have tried to assess their need before turning them down flat. I've turned people away after hours before, but I don't think it's what should happen 100% of the time. If they have a need that is somewhat urgent, I have the capability of helping them with a fairly small effort (not filling a new rx, not turning anything on that is shut down), and they will have access problems if I turn them away, it's reasonable to help them even if it takes a minute of my personal time.

I don't buy the "not a patient if they don't see you as a healthcare provider" bit. Your core responsibilities are the same whether they are nice, obnoxious, or unconscious. Yeah, you may go a little further for the people who are nice, but that doesn't mean that they are patients while others are customers. It's a blend of both for everyone.

 

[Farmercyst]

I didn't realize they were such a point of contention, I think they're much easier to deal with than some of the other nonsense.

We used to take the "Win $10,000!" phone-ins from the bottom of the receipt and call them in from random places around town. Pretty much the only time I think I've used a pay phone in the last ten years. Our pharmacy had some of the highest SSS scores around though!

Not surprising. Disappointing, but not surpising.

 

[confettiflyer]

Not surprising. Disappointing, but not surpising.

Yeah no one had any problems calling in triple-S scores. It's fully a corporate thing and had nothing to do with patient safety/satisfaction. It basically just got district off your back. It's not like we profited/got some sort of reward...we just avoided the stern lecture/email.

 

[Farmercyst]

Yeah no one had any problems calling in triple-S scores. It's fully a corporate thing and had nothing to do with patient safety/satisfaction. It basically just got district off your back. It's not like we profited/got some sort of reward...we just avoided the stern lecture/email.

You might not have, but the PIC and DM may have depending on where that put their SSS compared to District/Region.

 

[confettiflyer]

You might not have, but the PIC and DM may have depending on where that put their SSS compared to District/Region.

Yeah, we were told by our PIC to not do it. Dereliction of duty? Probably. But when you're in the trenches as a tech/clerk, you like your staff/PIC, and you're seemingly doing all you can already given the circumstances...sometimes you're just pushed to do it, especially when your score comes out after a stellar month and it's in the 70's.

 

[meister]

Everyone does that, no surprises here. It's a worthless metric and just another way for upper and middle management to can you if they want.

 

[phillypharm09]

ok, did anyone here attacking sparda29 actually READ THE POST?!

pharmacy closed at 6pm, patient came at 615pm, HE GAVE THE PT THE MEDICATION!!!

so last i checked, he fulfilled his duty to the patient (and wife), BUT HE GOT YELLED AT FOR NO REASON. granted the patient's wife was probably edgy at the time, but the fact is, there was no reason sparda got yelled at for.

there is a patient/practitioner relationship for a reason, it's not jsut one sided here. sparda filled the rx and dispensed it. sorry, but if my experience, if i have to be somewhere, i normally try to figure out if it's even open at the time i plan on going...

 

[phillypharm09]

If something isn't urgent, then I don't have a problem with asking people to come back during business hours. But, if I was having n/v post surgery, I'd have appreciated it if I could have had my ondansetron rung up at an alternative register if one was available in the main store. It's not the dude's fault that his wife doesn't know when the store closes. I would have tried to assess their need before turning them down flat. I've turned people away after hours before, but I don't think it's what should happen 100% of the time. If they have a need that is somewhat urgent, I have the capability of helping them with a fairly small effort (not filling a new rx, not turning anything on that is shut down), and they will have access problems if I turn them away, it's reasonable to help them even if it takes a minute of my personal time.

I don't buy the "not a patient if they don't see you as a healthcare provider" bit. Your core responsibilities are the same whether they are nice, obnoxious, or unconscious. Yeah, you may go a little further for the people who are nice, but that doesn't mean that they are patients while others are customers. It's a blend of both for everyone.

sparda didn't turn the pt down, he dispensed the med the way he could. i know that with walgreens, if the pharmacy is closed, it's closed. u can't ring up Rx's at any register besides those in the pharm (cash or credit).