- Joined
- Aug 17, 2011
- Messages
- 84
- Reaction score
- 23
Last night a customer came in at 20 mins before we close the pharmacy. Her Rx was ready and she paid for it. She came back saying that her insurance pays for 30 days supply for condoms, while we gave her a box of 12 condoms. I told her thats what medicaid covers as the rx was only written for 1 box of condoms with no quantity of condoms in it.We still for her satisfaction did a new rx for her, which did not get through.its was 10 past nine and i told her that you need to get the exact kind that your insurance company pays for. She demanded that we speak to her insurance company and figure things out.We tried it was closed.She wanted me to call another number // which i refused and told her that this is going to be dealt with tomorrow as its going to take long. It was already 15 mns past 9pm and 9 pm is when when close.She started to threaten me that if I did not fill her rx right now, she will not let me go out of store. I closed the pharmacy and tried to move out , she blocked my way and pushed me back toward the door. I tried to still make way and told her I ll call the police.. she refused to budge. Eventually assent protection guy and manager came and I walked out.I was in complete shock and shaken by what happened. I am 5 months pregnant and could not think of idea what would have happened had she pushed me hard.
Coming back home i wrote a brief note to my District Manager how i was under shock and how the customer tried to threaten and physically assault me.
I have still not heard from the dm.. shockingly not even few words of consolation.. i am now extremely angry but do not know what exactly to do ????
Could you guys pls advice me . cos I do want management to take some action against the customer and make them realize of their passiveness on the matter????
Coming back home i wrote a brief note to my District Manager how i was under shock and how the customer tried to threaten and physically assault me.
I have still not heard from the dm.. shockingly not even few words of consolation.. i am now extremely angry but do not know what exactly to do ????
Could you guys pls advice me . cos I do want management to take some action against the customer and make them realize of their passiveness on the matter????