Here's the issue in a nutshell: Customer returns a blood glucose meter he "purchased" but did not have a receipt. Cust service guy takes the machine back, issues a gift card. Customer leaves the building, and cust service person gets suspicious and runs a register report which reveals customer in fact did not purchase the meter at our store. However, store manager instructs pharmacy personnel to put meter back on the shelf and re-sell to recoup our losses from the issuance of the gift card.
My issue:
1. The chain of custody has been broken. I have no idea where this machine has been or how it has been stored. It is still in date and the plastic seal on the top of the box is still intact, but it easily could have been opened from the bottom and tampered with, used, etc. It's the dead of winter, and I cannot verify if the meter, strips, and control solution have been stored within the manufacturer's specified temp ranges.
2. I think it's just plain irresponsible to sell a meter that's been returned. Does this store resell food that's been returned? If so, that's just plain disgusting and I would never shop there again.
To top things off, I never actually talked to the store mgr about it, but he went ahead and sent an email to my DM (and didn't even CC me on it). DM said whatever, just handle it, if rph doesnt want to sell have him call manufacturer and get a replacement.
your thoughts?
My issue:
1. The chain of custody has been broken. I have no idea where this machine has been or how it has been stored. It is still in date and the plastic seal on the top of the box is still intact, but it easily could have been opened from the bottom and tampered with, used, etc. It's the dead of winter, and I cannot verify if the meter, strips, and control solution have been stored within the manufacturer's specified temp ranges.
2. I think it's just plain irresponsible to sell a meter that's been returned. Does this store resell food that's been returned? If so, that's just plain disgusting and I would never shop there again.
To top things off, I never actually talked to the store mgr about it, but he went ahead and sent an email to my DM (and didn't even CC me on it). DM said whatever, just handle it, if rph doesnt want to sell have him call manufacturer and get a replacement.
your thoughts?