- Joined
- Jul 23, 2007
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- 75
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For all those retail pharmacy techs(CVS,Rite Aid, Walgreens, etc..) have any of you guys had a complaint againt you. Like a customer takes down yor name and calls your pharmacy district manager?
For all those retail pharmacy techs(CVS,Rite Aid, Walgreens, etc..) have any of you guys had a complaint againt you. Like a customer takes down yor name and calls your pharmacy district manager?
How come that bad? usually if we can resolve a problem, I pass to a pharmacist there to take care and make a final decision. Why does it turn ou that bad? Take you name and call disctrict if you do not thing wrong?
Never really had any complaints against me in particular, mostly compliments. However when someone does complain we generally just laugh it off as some crazy customer.
I had a crazy mad woman comin in the pharmacy to get Alieve-D. I was backed up in the pharmacy going inventory and other things before I had to clock out. She asked can I ring her up (she had an entire basket full of stuff). I asked her politely to go up front because we are currently backed up in the pharmacy. She yelled back saying NO.. you have to ring me up. SO I said that if it's non-department items she would have to take it up front if there's a lot to ring up. She started giving me the biggest attitude.. which I am sure that I will get a complaint from her seeing what an itch she is. She asked where there is a sign that says 6 items or less and she mumbled something like .. I THOUGHT SO! So I called my pharmacist over and he took care of her. She gave us a ID that was bent so we couldnt scan it. So we just told her that we won't be able to sell the the Alieve to her bc if we can't scan the license, we won't sell it.
Working in retails you always encounter at least 5 of these crazy ppl in a day. I don't know how some ppl are soooo lazy. There is a line that seperates the pharmacy and the rest of the store for a reason. I mean.. would you go to a express line with a basket full of stuff? Normally when I say the pharmacy is backed up..they would kindly go to the front. I am just glad that there are more nice coming to the pharmacy which makes the day much more enjoyable and rewarding. I love it when patients just stop by and say hi.