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Hi all, I am new floater for Rite Aid and I have seen conflicting work flows at different places. My most current confusion is about the 6 basket practices I have seen at different pharmacies.
The reason I ask for confirmation from collective genius, you, is because I was explained differently by different pharmacy managers.
Allow me to present the case:
If the pharmacy has 1 technician and 1 pharmacist, I was told:
Pharmacist is main cashier until technician has 6 baskets with medications and labels and then either:
technician counts until pharmacist is done with register, then pharmacist counts and finalizes scripts,
or
technician takes over counter so pharmacist can count and finalize scripts.
Technician is main receiver of drop off area and production area (getting med from shelf and make label).
The reason I ask for confirmation is because I see different practices out there:
Some pharmacies have seasoned technician who makes over 15 baskets and counts and then works on other things while pharmacist got stuck at counter with endless waves of pickups and then technician complains that the pharmacist is slow causing labels to exist for more than 15 minutes and label entries are red in computer.
The reason the labels existed more than 15 minutes was because the technician made over 6 baskets and did not walk over and help at register.
My Action Plan is: After I see 6 to 10 baskets, I am going to ask the technician to help at register.
I focus on finalizing script.
During the time the tech is stuck at register, I help with receiving script at drop off and putting phone on hold, then go back to finalize script until 6 baskets gone.
When 6 baskets are gone, then I help with at register so tech can make new labels and answer phone.
Is this plan reasonable?
One manager insists that during time of 1 pharmacist and 1 tech, then, 1 pharmacist must: count, finalize script and ring up. Tech must: take script, type, pull med, make label, answer phone. No crossing duties.
Another manger allows crossing duties as coworkers should help each other when one coworker is stuck.
I saw briefly a Work Flow Procedure chart from one manager but the explanation was not there, just a brief outline and interpretation is subjective on managers.
As a floater, I am confused. Which manager is correct? Perhaps one manager misunderstood the policy? Above level of pharmacy manager, does Rite Aid's policy allows crossing duties to help each others?
I promised to "DO NOT HARM" and I am working very hard to keep that promise and I don't want to be labeled wrongly as a slow floater because some technician did not know company's policy on flow and caused 15 baskets to sit on counter and did not relieve pharmacist from register.
Thank you very much for your help. What would you do?
The reason I ask for confirmation from collective genius, you, is because I was explained differently by different pharmacy managers.
Allow me to present the case:
If the pharmacy has 1 technician and 1 pharmacist, I was told:
Pharmacist is main cashier until technician has 6 baskets with medications and labels and then either:
technician counts until pharmacist is done with register, then pharmacist counts and finalizes scripts,
or
technician takes over counter so pharmacist can count and finalize scripts.
Technician is main receiver of drop off area and production area (getting med from shelf and make label).
The reason I ask for confirmation is because I see different practices out there:
Some pharmacies have seasoned technician who makes over 15 baskets and counts and then works on other things while pharmacist got stuck at counter with endless waves of pickups and then technician complains that the pharmacist is slow causing labels to exist for more than 15 minutes and label entries are red in computer.
The reason the labels existed more than 15 minutes was because the technician made over 6 baskets and did not walk over and help at register.
My Action Plan is: After I see 6 to 10 baskets, I am going to ask the technician to help at register.
I focus on finalizing script.
During the time the tech is stuck at register, I help with receiving script at drop off and putting phone on hold, then go back to finalize script until 6 baskets gone.
When 6 baskets are gone, then I help with at register so tech can make new labels and answer phone.
Is this plan reasonable?
One manager insists that during time of 1 pharmacist and 1 tech, then, 1 pharmacist must: count, finalize script and ring up. Tech must: take script, type, pull med, make label, answer phone. No crossing duties.
Another manger allows crossing duties as coworkers should help each other when one coworker is stuck.
I saw briefly a Work Flow Procedure chart from one manager but the explanation was not there, just a brief outline and interpretation is subjective on managers.
As a floater, I am confused. Which manager is correct? Perhaps one manager misunderstood the policy? Above level of pharmacy manager, does Rite Aid's policy allows crossing duties to help each others?
I promised to "DO NOT HARM" and I am working very hard to keep that promise and I don't want to be labeled wrongly as a slow floater because some technician did not know company's policy on flow and caused 15 baskets to sit on counter and did not relieve pharmacist from register.
Thank you very much for your help. What would you do?
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