Hey everyone,
I'm going to be interning at RiteAid in CA next year and I was wondering if there's any tips people who work there can give me.
Much thanks.
I intern at a rite aid in oregon. If your shelves are organized by brand name, (I've worked in rite aids that aren't) keep a generic>brand reference in your pocket or if you have a PDA, download epocrates and keep that with you. It will help you out tons for the first month or so when you are still learning brand/generic names and are trying to find where everything is located.
Once you get comfortable with their computer system, spend some time to learn how to write sig codes. For example, instead of writing out "take 1 to 2 tablets by mouth every 4 to 6 hours if needed for pain," just write t,1,to,2,tas,po,q4t6h,prn,f,pn. Once you get good at it you will be able to process scripts much faster because it's less to write, it reduces spelling errors, and when you use sig codes, it automatically calculates the days supply for you. I would also recommend learning the "hot keys" so you don't have to use the mouse. Again, this will just make you faster.
I really don't have any tips for dealing with insurance because there are so many stupid things you have to learn. This just takes time and practice. An experienced tech will be an invaluable resource in helping you deal with ins problems.