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Question for those in the group who manage younger employees/training:
Decades of research from social science, organizational psychology, and educational experiments converge on the reproducible finding that role-modeling behavior is the most effective way to influence and change others' behavior around you.
Whether you BELIEVE it or not, you will succumb to the influence of the cultural norms around you most of the time. Be it social contagion, Stockholm syndrome, "motivated reasoning," "bandwagon effect," or mass hysteria, when enough people in a group believe or behave a certain way, you likely begin to march to the same drummer...
Still, I've noticed that Generation Z trainees and workers seem almost "immune" to certain kinds of influence--role modeling showing up on time, dressed to play; coming in early and staying late; "loading the truck" as directed without complaining, and demonstrating a generalized attitude of Stoicism and Grit seems not to penetrate them. Instead, they seem to be constantly pulled into a stew of "mental health" and "self-esteem" issues with constant disclosures about "trauma," "triggers," and "grievances" related to ordinary and perceived micro-aggressions and lack of "respect."
Is this widespread? I spend an inordinate about of time counseling some of these younger workers on basic workplace conflict resolution:
"Why was he so mean to me?"
"I don't know. Maybe he's having a bad day. Maybe he's just an *ss hole. He probably has low frustration tolerance and inflexible thinking in other areas of his life too."
"I felt triggered."
"So, what? That doesn't matter here. This is a place where you trade your time for money in service of a mission bigger than yourself."
"When I was little, my Dad was an alcoholic and would come home drunk, wake up my sister and me, yell at us, and fight with my mom."
"That's too bad. You're grown up now. And you have a job to do. Sometimes in life we encounter people who remind us of others who made a kind of impression on us. But they are not that person. They are someone different, and it is just our mind playing tricks with our emotions. Freud called this transference."
"Who was Freud?"
"Never mind. You have work to do. Go do your work now."
"Can we have a drop-in counselor hang out in the break room so we can talk to someone when this happens?"
"No"
"Why?"
"Because this is not Romper Room. This is a place of business where services are exchanged for money, and people have jobs. You can access a limited Employee Assistance Program where you can select an outside mental health professional for crisis counseling if you are forced to witness a decapitation, survive being taken hostage, or have a death in your immediate family."
"Are pets considered family?"
"Get back to work."
"What if he's mean to me again?"
"Remember Freud and transference."
Decades of research from social science, organizational psychology, and educational experiments converge on the reproducible finding that role-modeling behavior is the most effective way to influence and change others' behavior around you.
Whether you BELIEVE it or not, you will succumb to the influence of the cultural norms around you most of the time. Be it social contagion, Stockholm syndrome, "motivated reasoning," "bandwagon effect," or mass hysteria, when enough people in a group believe or behave a certain way, you likely begin to march to the same drummer...
Still, I've noticed that Generation Z trainees and workers seem almost "immune" to certain kinds of influence--role modeling showing up on time, dressed to play; coming in early and staying late; "loading the truck" as directed without complaining, and demonstrating a generalized attitude of Stoicism and Grit seems not to penetrate them. Instead, they seem to be constantly pulled into a stew of "mental health" and "self-esteem" issues with constant disclosures about "trauma," "triggers," and "grievances" related to ordinary and perceived micro-aggressions and lack of "respect."
Is this widespread? I spend an inordinate about of time counseling some of these younger workers on basic workplace conflict resolution:
"Why was he so mean to me?"
"I don't know. Maybe he's having a bad day. Maybe he's just an *ss hole. He probably has low frustration tolerance and inflexible thinking in other areas of his life too."
"I felt triggered."
"So, what? That doesn't matter here. This is a place where you trade your time for money in service of a mission bigger than yourself."
"When I was little, my Dad was an alcoholic and would come home drunk, wake up my sister and me, yell at us, and fight with my mom."
"That's too bad. You're grown up now. And you have a job to do. Sometimes in life we encounter people who remind us of others who made a kind of impression on us. But they are not that person. They are someone different, and it is just our mind playing tricks with our emotions. Freud called this transference."
"Who was Freud?"
"Never mind. You have work to do. Go do your work now."
"Can we have a drop-in counselor hang out in the break room so we can talk to someone when this happens?"
"No"
"Why?"
"Because this is not Romper Room. This is a place of business where services are exchanged for money, and people have jobs. You can access a limited Employee Assistance Program where you can select an outside mental health professional for crisis counseling if you are forced to witness a decapitation, survive being taken hostage, or have a death in your immediate family."
"Are pets considered family?"
"Get back to work."
"What if he's mean to me again?"
"Remember Freud and transference."