Correct.
What I really meant was larger changes that would
really solve problems--both patient and provider.
As its currently run, Choice hasn't solved any problems, lets not have any delusions about that. More suicide prevention, great! Scheduling process changes, eh, maybe? Not consistent from what I saw, and it didn't really have a large-scale impact from what I saw. Walk-ins didn't really end up happening at my CBOC when I was there (physician and nurse resistance, I think)...and for MH I think that can be problematic anyway. Loan repayment? Yep, I got for my 5 years. What did it really do for veterans though? I didn't notice any differences in hiring practices...maybe you can inform me how this helped veterans/patients?
It's black and white to say Choice hasn't solved any problems. You spent 10 years in a VA, it looks like. Was it one VA? then you've seen one VA. I have seen a lot of benefits from Choice. I've gotten people into MH tx closer to their homes, into sleep studies within a few weeks, and have seen people engaging in ongoing services, for example PT, in their communities without having to travel to the VA. Walk-ins happen at my VA regularly. As for loan repayment, there are several providers in my clinic who likely would have left had they not gotten loan repayment. Continuity of care, consistency etc. helps Veterans.
"Mental Health Suite" is a disaster, as is the MHTC thing. Both create time and labor for providers with zero ROI for anyone involved. The push toward LEAN is a joke given bureaucratic red-tape and VHA Central Office dictation of clinical/practice documentation. Telehealth is way behind due to bureaucratic nonsense and rigid rules about "tour of duty." PCMHI leaders/advocates stress that we can treat almost everything in primary care (including suboxone and a miraculous 3 session PE protocol), yet at the same time stresses it is NOT a MH service and sends consults to MH like 70% of the time. Infantilizing of the patient population is problematic clinically, and is a pain for providers. On the flip side, I saw patients escorted out of the clinic due to being upset and assertive about their needs because the PCP didn't want to deal with it. C&P creates problems for the recovery model of mental healthcare. I don't think VHA Central Office talks to its budget office...if it has one. They don't pay for your license or CEUs (my current employer does).
You'll get no argument from me as to Mental Health Suite. MHTC depends. It can work quite well if it's done correctly - e.g. a provider who can actually meet with a Veteran and discuss MH treatment as opposed to the quickest and easiest person to get on the chart to meet the measure. Telehealth is a pain in the butt. No one in my PCMHI leadership has ever pushed that we treat everything in PCMHI. I've drawn firm guidelines, and been supported in drawing those guidelines, around which patients are appropriate and which are not.
We are agreed on the infantalizing. I have not seen patients escorted out for being assertive, but I have seen them escorted about appropriately for being aggressive.
I saw vets for almost 10 years consecutively in different roles, sans one year (psychometrist, graduate school training, and then as a staff psychologist). Same complaints, different year. I never once had a veteran say something to the effect of, "Hey, this new program, or this new Secretary (Peak, Shinseki, McDondald, Shulkin) is really turning things around here!"
I have gotten consistent positive feedback from Veterans as to their care in our VA.
Frankly, I think having 4-5 different CEOs within 10 years is problematic for a large organization, but what do I know?
And, don't get the wrong idea by this, but what do these people do? There are
literally dozens of OD and I/O staff psychologists working for the VA. I never a heard word from this group (or in the press) in 9-10 years about anything.
National Center for Organization Development Home
After working for VA, I started to have doubts about whether having a segregated health system for military veterans is the right thing or not? The quality, due to its size, is variable. And I often wonder if it perpetuates a divide between "us and them" that doesn't really need to be there.
I am not completely against a VA/public sector merger in some ways. But I do not think the core should be destroyed. I saw, for example a rural prosthetics van waiting outside the medical center the other day. Some of these services are pretty amazing. You don't need to rip down the whole house to make improvements. I am not a Veteran, but I don't think giving them a Medicaid card for everything is the answer. Part of what they signed up for is the services of the VA.