skipping express scripts automated help desk?

[Muse600]

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I seriously hate express scripts pharmacy help desk

1.) it asks you to verbally give the ID number - half the time it doesn't understand me (and I have ZERO accent)
2.) then it reads it back, then tells you "during the call you may be asked to repeat the information..."
3.) then it says "to continue providing the highest quality service, your call might be recorded"
4.) then it asks "for non-medicare part D part claims, press 1"
5.) then it asks "for eligibility press 1, for claims press 2"
6.) then it asks "please enter the prescription number you're calling about"

then when I can finally get someone on the phone, they ask:

7.) what is the Rx number that you're calling about?

seriously!?!? such a waste of time

is there a way to by pass steps 1-6?!?!?

can I say "operator" or "representative" or hit "0" or "#, 0"??

 

[opinionfree]

I remember the old days, when you would call the insurance company and speak to a person directly. The only problem with that set up was, the person you spoke with, knew nothing about how to fix the problem you were calling on and would transfer your call to 5 other people for fixing. Don't get me started on what it was like having scripts adjudicate through a phone modem. You could have 10 scripts counted out, waiting for the first label to process through the computer. Oh, and the shriek of the label printer, was like nail in foot.

These new fangled insurance issues you speak of, drive me crazy as well. It's supposed to provide an 'interactive' experience to keep you engaged. While the insurance techs are busy, fielding 10 other call. Just put us on hold, with the old elevator muzak. Until someone is available to deal with the problem.

(I say it's this way now, because of you young people and your need for constant stimulation. Otherwise you'll lose interest in waiting for a person to answer the phone. It's those damn hormones in the food. That's it, the hormones.) Just try to smile and not let it get to you.

If the patient is standing in front of you, tell them it's their fault for having bad insurance and drive deep the guilt. It usually helps to hush them up.
If the patient isn't waiting, I have my tech earn the lunch I always have to pay for, and let them do the pre-phone work until a live person is available.

 

[WVUPharm2007]

"If you're calling about the diabetic test *STRIPS*, press 1."

That one makes me chuckle every time...

 

[zelman]

Odds are decent that if you press nothing you will get a person. Either that or you'll get disconnected. It's worth a shot to be able to multitask for a few minutes.

 

[BeLikeBueller]

Odds are decent that if you press nothing you will get a person. Either that or you'll get disconnected. It's worth a shot to be able to multitask for a few minutes.

If you say "no" three or four times when "she" asks you if the number she repeated back is correct, you'll get connected to someone pretty quickly.