Do a search, I remember this being talked about before, and someone who's wife worked remote (pretty sure it was Walgreens) had posted about it. From what I remember, it was a substantial pay cut, very strict metrics that must be met or the person would be fire, and the breaks are computerized (ie the person works until the computer tells them it's break-time.) I also think someone had said there is a video camera on the person (but that might have been another chain, I don't remember for sure.) Still, there is the big plus of getting to work from home, no driving time, and no dealing with problems or other people. These jobs are pretty hard to come by, if you SIL can get one, you will probably want to grab it (it's far easier to get a job as a manager, than in remote verifying.)