The Information Gatherer

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Silenced

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With an overtly elderly medical population, and the availability of advanced technologies, patients have become so complex that the majority of a physician’s time is spent gathering information from the past and compiling it into a meaningful way to relate it to the chief complaint. The precious time spent sifting through medical charts from a seemingly infinite universe of discharge summaries all with their own distinct opinions regarding the patient’s state is absolutely inefficient. Most physicians, including emergency doctors, spend a majority of their day as Information Gatherers.

We have too much content.

There are just too many notes, and too much repeating information in EMR. There are too many different perspectives from too many different types of health care providers including attendings, fellows, residents, medical students, nurses, nutritionists, respiratory therapists, and physical therapists.

In an article called “sloppy and paste,” a term used to describe how physicians will often copy and paste the bulk of their daily progress notes, the author hauntingly states that several errors result from this behavior. For example, referring to a case study in AHRQ WebM&M, an intern had written for heparin for venous thromboembolism prophlyaxis for a very high risk chemotherapy patient, but the patient was never given the heparin presumably because the order was never actually performed, and the patient returned two days later with a pulmonary embolism. The other residents and attendings had signed off on the note several days in a row in fact. That is an example of important facts being lost in a whirlwind of notes. At times it is reminiscent of the game "Telephone" where the final statement becomes altered and reframed in a way that bears little resemblance to the original statement.

The time freed can be used by all physicians to better diagnose and treat patients, assist nursing staff, speak in detail to patients about their conditions, teach medical students at the bedside, or even have a well-deserved coffee break with colleagues.

As emergency physicians, we are likely bothered by endless sermons about patients, and prefer limiting patient discussions to pertinent bites of information.

Do you agree?
 
If elderly, I just shotgun labs, hope I find a reason to admit, and move on.

It's so sad, but what else can you do with very limited ability to take a history from the patient, no old records, no family present, and no real chief complaint? If your physical doesn't show something bad going on (and it usually doesn't) and screening tests such as EKG, CXR, UA and other basic labs done, what can you do?
 
I used to think the same thing.

Then I thought; "Jeezus, how much worse would this be if I had to do it all by hand, instead of 'point-click-scan' and cut to the chase?"

You'll get infinitely faster and better at it.
 
The OP makes a very good point. My response is unhelpful, in that I recommend something that can not be taught. It can only be learned;

At least 70% of the time, a patient's history is irrelevant to the HPI. In 90% of the remaining cases, there is very little relevant history (e.g.. "do you still have a gallbladder?"). So in the 97% of cases, where the medical record is uninformative, ignore it. But you need one cool trick* - to be able to prospectively tell when information won't be helpful.

*Has anyone else noticed the "one cool trick" phrase coming up on all sorts of internet adds? It saddens me to see shortcuts so widely viewed as the solution to all of life's problems.
 
The propagation of errors via electronic medical records is a problem.
It is also a problelm that many patients have poor insight into their own medical problems.
Given I have 5-10 minutes to sort through this mess, I'm stuck with the shotgun method.

I thought this thread was going to be about having someone in the department to do this work for me.
I'll line and lab all my patients if someone will make those painful calls to the nursing home that never lead anywhere anyway.
 
I propose that the patient chart should be flowing constantly much like the patient is living and breathing in the hospital bed. We live in a world of amazing technology, and yet the most advanced EMR that I have personally seen is “epic,” and the level of efficiency of “epic” is akin to a software program from the early 2000s. The overall layout for today’s EMR should be modern, and user-friendly.

Beyond that, a fellowship could be created specifically for EMR. These EMR officers would be physicians trained to be experts in reviewing, defragmenting, and simplifying patients’ charts.

Each patient would have a profile that is continually updated. Sections would be minimal in an effort to simplify. In general, there would be 2 major sections. First, there would be a list of all visits with and without admissions. Each visit would be written into a summary written by the EMR officers. While we would still write our charts, as would internal medicine and all other specialties, they would be filed away, and not immediately visible. What would be visible are concise, detail-oriented, accurate summaries of each visit, and each patient's file would be updated weekly. They would be like discharge summaries, except reviewed by 1-2 EMR officers, and much more reliable and succinct.

Second, there would be the demographic/allergy/medication/PMH information that would also be continually updated. The EMR officers would call patients and their primary care doctors monthly to update this section, and these would NOT be repeated countless times in progress notes, H&Ps and discharge summaries as they are in current patient charts.
 
I agree with your original post but disagree with your proposed solution to the point of irritation that it was suggested. The last thing we need is yet another jackass sitting in an office adding to the overhead of medicine. It misses the whole point. We shouldn't be painstaking untangling the threads. We should slash them apart, throw the mess out, and get away from needing 20 minutes of documentation for a 10 minute encounter let alone the mistake of wrapping up professional communications between practitioners in the same bundle with the asinine medicolegal, billing, regulatory, and other assorted fluff documentation that pollutes the majority of data in an EMR.

The actual delivery of healthcare require little more in terms of durable records than a facesheet listing demographics, chronic illnesses, medications, allergies, and procedures attached to chronological collection of pdf copies of H&P's, discharge summaries, ED visit notes, and outpatient clinic notes as they were written before an EMR barfed 20 pages of computer generated data into them. Centralize that information so all providers can access it and add to it and we're even better off. Hell, barring the mass panic, you could probably easily put the facesheet data into an implanted RFID that is accessed and updated in real time at visits. That alone would make massive progress.

Labs, progress notes, ancillary team notes, images, and the other data that is largely useless outside of the visit/admission in which they occur can continue to be housed in the hospital EMR for trowling when needed. The relevant information is already summarized in the appropriate note making the raw data generally unnecessary.

Your EMR officer is basically writing the note the providing physician would write if they were free of the medicolegal and billing documentation requirements. It's seems like a ridiculously circuitous work around to the underlying problem...
 
What we need is malpractice and insurance reform. Once we are not afraid that we need to document everything, we can concentrate just on the patient encounter and writing a meaningful pertinent short note at the end of it. Epic's success is related exactly to the need to document every single bull**** for stupid bean counters, such as whether the patient had orange juice or apple juice.

As a medical intern during the paper chart era, I was shocked to see some excellent private docs writing down only 3-4 brief ideas after an office encounter (while we were taught the opposite). It took them less than 2 minutes, had all the important stuff without the fluff, and it was incredibly easy to review later.
 
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