Keep trying to call until you get an actual person. From my experience they are quite helpful if you can get in contact with them directly. You could also try e-mailing them. In the e-mail provide your SS# and your application #. They should respond within a couple of hours. I would definitely check to see what the deal is, because they should have received your transcripts by now. Chances are they have received them, and have not yet updated their system.