I created a similar thread in the interdisciplinary forum but was wondering it is more appropriate here. If there is any interest I will copy that thread to here as there are so far only a few postings but I will add a new entry here so you can gauge the flavour of the thread. This post is based in Atul Gawande's book "The Checklist Manifesto", ISBN 978 1846 6831 38, Gawande is a surgeon and Associate Professor in the Department of Health Policy and Management Harvard School of Public Health. The idea of a checklist is simple but it is also an area worthy of a lot more research in medical setting.
Checklists – How to get things right?
Teaching and learning are both hard things to do, they require effort and perseverance in medicine often over a very a long time scale and when they don't work we often (sadly) look for excuses not remedies. Medicine is of course complex and for it to work lots of things and people have to fit and work together, so health care systems can just as easily go wrong as right. But go to almost any hospital in the world and it will be plagued by failures - missed subtleties, overlooked knowledge, and outright errors. Sadly, we often imagine that little can be done beyond working harder and harder to catch the problems and clean up after them – we figuratively shrug and say in effect medical science is a machine so complex no one can make it work perfectly. So we opt to ‘try harder` or to dismiss a failures as the failings of weak students, poor teaching, lack of resources instead of choosing accept our fallibilities.
Code of Conduct and Discipline
Is there a way forward? Consider first a definition of professionalism, a code of conduct. It is where you spell out ideals and duties. But they all have at least four common elements.
Checklists
If we consider an industry where failure can have catastrophic consequences then we might understand why aviation has required institutions to make discipline a norm. The pre-flight, in-flight and emergency checklists began in the 1950s, but the power of their discovery gave birth to entire organizations to independently determine the underlying causes of failure and recommend how to remedy them. And we have national regulations to ensure that those recommendations are incorporated into usable checklists and reliably adopted in ways that actually reduce harm. To be sure, checklists must not become ossified mandates that hinder rather than help. Even the simplest requires frequent re-visitation and ongoing refinement. Airline manufacturers for instance put a publication date on all their checklists, and there is a reason why - they are expected to change with time. In the end, a checklist is only an aid. If it doesn't aid, it's not right. But if it does, we must be ready to embrace the possibility.
Without question, technology; can increase our capabilities. But there is much that technology cannot do: deal with the unpredictable, manage uncertainty or deal with a distraught patent. In many ways, technology has complicated these matters; it has added yet another element of complexity to the systems we depend on and given us entirely new kinds of failure to contend with. One essential characteristic of modern life is that we all depend on systems - on assemblages of people or technologies or both and among our most profound difficulties is making them work. In medicine for instance, if you want patients to receive the best care possible, not only must you do a good job but a whole collection of diverse components have to somehow mesh together effectively – but we know that having great components is not enough. Where in daily practice do we have someone swooping in to study failures, or mapping out the checklists, or agency tracking the month-to-month results? We don't study routine failures - we don't look for the patterns of our recurrent mistakes or devise and refine potential solutions for them.
There is no other choice. When we look closely we recognize the same balls are being dropped over and over, even by those of great ability and determination. We know the patterns. We see the costs. It is time to try something else. Try a checklist.
Types of Checklist
A checklist is a simple device but it needs to be used honestly and collectively. No one is exempt because no one is infallible. The trouble in medicine is we kid ourselves that we have everything in place but more often than not it is voluminous and treated with contempt and staff hide under a view of ‘academic pr professional judgement' or some other description that allows us to stand alone as the judge and usually do nothing. An answer is a checklist, a short and ever evolving set of things we always do and never skip and we do it as a team. They are essentially used:
Checklists are not a substitute for professionalism, knowledge and skill and the expectation is that they are always used by those who themselves are expert and knowledgeable. If this point is not understood then one ends up not writing a checklist but a text book – we have to assume that those who use a particular checklist are competent. Checklists are typically used at ‘pause points', meaning you deliberately slow down or stop to work through them. There are two kinds of check list:
These two things mean that everyone knows what to do in a given situation and everyone does the same thing. There may be hundreds of checklists produced in your checklist factory but that does not matter, all that matters is that you can find the right checklist when you need it. The whole point is that you use the checklist when it is needed and you do it in concert with others. It is easy to see that this can and should become routine, automatic for everyone and it will save us from many mistakes and hence considerable amounts of money and anguish to say nothing of the effects ion patients of a mistake.
As a rough rule of thumb checklists need to be concise and on average not more than 10 questions (you must resist ANY temptation to make them longer) and those questions must be constantly under review. It is best if these lists are used collaboratively and though this may take extra time in the long run it make for better working relationships and less problem – essentially if someone is doing it with you it is practically impossible to shirk your responsibilities.
Checklists – How to get things right?
Teaching and learning are both hard things to do, they require effort and perseverance in medicine often over a very a long time scale and when they don't work we often (sadly) look for excuses not remedies. Medicine is of course complex and for it to work lots of things and people have to fit and work together, so health care systems can just as easily go wrong as right. But go to almost any hospital in the world and it will be plagued by failures - missed subtleties, overlooked knowledge, and outright errors. Sadly, we often imagine that little can be done beyond working harder and harder to catch the problems and clean up after them – we figuratively shrug and say in effect medical science is a machine so complex no one can make it work perfectly. So we opt to ‘try harder` or to dismiss a failures as the failings of weak students, poor teaching, lack of resources instead of choosing accept our fallibilities.
Code of Conduct and Discipline
Is there a way forward? Consider first a definition of professionalism, a code of conduct. It is where you spell out ideals and duties. But they all have at least four common elements.
Expectation of selflessness - we who accept responsibility for others – whether we are doctors, lawyers, teachers, public authorities, soldiers, or pilots - will place the needs and concerns of those who depend on us above our own.
Expectation of skill - we will aim for excellence in our knowledge, expertise and practice.
Expectation of trust-worthiness - we will be responsible in our personal behaviour toward our charges.
Expectation of discipline - discipline in following prudent procedure/practice and most importantly of functioning with others.
This last concept of discipline is almost entirely outside the lexicon of most professions, including medicine. In medicine just like education, we hold up "autonomy" as a professional lodestar, a principle that stands in direct opposition to discipline. But in a medical world in which success now requires large enterprises, teams of educators, doctors, huge investment in technologies, and knowledge that far outstrips any one person's abilities; individual autonomy hardly seems the ideal we should aim for. It has the ring more of protectionism than of excellence. Often the closest our professional codes come to articulating the goal is an occasional plea for "collegiality." What is needed, however, isn't just that people working together be nice to each other. It is discipline. Discipline is hard - harder than trustworthiness and skill and perhaps even than selflessness. We are by nature flawed and inconstant creatures. We are not built for discipline; we are built for novelty, excitement, instant gratification not for careful attention to detail. Discipline is something we have to work at.Expectation of skill - we will aim for excellence in our knowledge, expertise and practice.
Expectation of trust-worthiness - we will be responsible in our personal behaviour toward our charges.
Expectation of discipline - discipline in following prudent procedure/practice and most importantly of functioning with others.
Checklists
If we consider an industry where failure can have catastrophic consequences then we might understand why aviation has required institutions to make discipline a norm. The pre-flight, in-flight and emergency checklists began in the 1950s, but the power of their discovery gave birth to entire organizations to independently determine the underlying causes of failure and recommend how to remedy them. And we have national regulations to ensure that those recommendations are incorporated into usable checklists and reliably adopted in ways that actually reduce harm. To be sure, checklists must not become ossified mandates that hinder rather than help. Even the simplest requires frequent re-visitation and ongoing refinement. Airline manufacturers for instance put a publication date on all their checklists, and there is a reason why - they are expected to change with time. In the end, a checklist is only an aid. If it doesn't aid, it's not right. But if it does, we must be ready to embrace the possibility.
Without question, technology; can increase our capabilities. But there is much that technology cannot do: deal with the unpredictable, manage uncertainty or deal with a distraught patent. In many ways, technology has complicated these matters; it has added yet another element of complexity to the systems we depend on and given us entirely new kinds of failure to contend with. One essential characteristic of modern life is that we all depend on systems - on assemblages of people or technologies or both and among our most profound difficulties is making them work. In medicine for instance, if you want patients to receive the best care possible, not only must you do a good job but a whole collection of diverse components have to somehow mesh together effectively – but we know that having great components is not enough. Where in daily practice do we have someone swooping in to study failures, or mapping out the checklists, or agency tracking the month-to-month results? We don't study routine failures - we don't look for the patterns of our recurrent mistakes or devise and refine potential solutions for them.
There is no other choice. When we look closely we recognize the same balls are being dropped over and over, even by those of great ability and determination. We know the patterns. We see the costs. It is time to try something else. Try a checklist.
Types of Checklist
A checklist is a simple device but it needs to be used honestly and collectively. No one is exempt because no one is infallible. The trouble in medicine is we kid ourselves that we have everything in place but more often than not it is voluminous and treated with contempt and staff hide under a view of ‘academic pr professional judgement' or some other description that allows us to stand alone as the judge and usually do nothing. An answer is a checklist, a short and ever evolving set of things we always do and never skip and we do it as a team. They are essentially used:
Before we start – because once we start there may be no road back if a mistake is made or something essential is missing. If one removes a Patients knee joint and then finds the implant is the wrong size or it's damaged or part of it is missing there is no way back.
When we complete – because we have to ensure that nothing has been overlooked or missed as we hand on some artefact for use. You examine at patient in emergency with a minor burn but to be on the safe side you prescribe penicillin but because you are rushed you forgot to ask or assumed someone else asked were the allergic.
When something goes wrong – there is no point in apportioning blame at this point and the whole focus is on correction. The event may need immediate action or perhaps it can wait but in any event we must know what steps to take. You are mid way through a surgical procedure you have done a 100 times before when for some inexplicable reason you cut an artery. I guess you will know what to do but I wonder had you prepared for just such an eventuality by having blood on hand in sufficient quantities?
When we complete – because we have to ensure that nothing has been overlooked or missed as we hand on some artefact for use. You examine at patient in emergency with a minor burn but to be on the safe side you prescribe penicillin but because you are rushed you forgot to ask or assumed someone else asked were the allergic.
When something goes wrong – there is no point in apportioning blame at this point and the whole focus is on correction. The event may need immediate action or perhaps it can wait but in any event we must know what steps to take. You are mid way through a surgical procedure you have done a 100 times before when for some inexplicable reason you cut an artery. I guess you will know what to do but I wonder had you prepared for just such an eventuality by having blood on hand in sufficient quantities?
Checklists are not a substitute for professionalism, knowledge and skill and the expectation is that they are always used by those who themselves are expert and knowledgeable. If this point is not understood then one ends up not writing a checklist but a text book – we have to assume that those who use a particular checklist are competent. Checklists are typically used at ‘pause points', meaning you deliberately slow down or stop to work through them. There are two kinds of check list:
Do-confirm – that is we ask that someone confirms that something has been done. In most medical situations we might use Do-confirm, for example at the beginning of a surgical procedure to confirm that everything is ready. One might note here that bit is not usually the surgeon who marks of the check points.
Read-do – the expectation here is that an unexpected event occurs so one selects and reads the relevant checklist and does what is says. For example, during surgery a patient has a sudden drop in blood pressure
Read-do – the expectation here is that an unexpected event occurs so one selects and reads the relevant checklist and does what is says. For example, during surgery a patient has a sudden drop in blood pressure
These two things mean that everyone knows what to do in a given situation and everyone does the same thing. There may be hundreds of checklists produced in your checklist factory but that does not matter, all that matters is that you can find the right checklist when you need it. The whole point is that you use the checklist when it is needed and you do it in concert with others. It is easy to see that this can and should become routine, automatic for everyone and it will save us from many mistakes and hence considerable amounts of money and anguish to say nothing of the effects ion patients of a mistake.
As a rough rule of thumb checklists need to be concise and on average not more than 10 questions (you must resist ANY temptation to make them longer) and those questions must be constantly under review. It is best if these lists are used collaboratively and though this may take extra time in the long run it make for better working relationships and less problem – essentially if someone is doing it with you it is practically impossible to shirk your responsibilities.