Okay people. . . just so you know what the prompt was. . . we had to write a profile about anyone we want. I thought my boss would be a good subject. This is just a rough draft. . . the final draft is due Monday. My professor seemed to like it so far. Hopefully you guys don't bite my head off for anything inaccurate. Here it is for anyone who wants to torture themself.
?Burt, Mrs. Shershow has a question for you up front,? declares the cashier. As Burt strolls toward the front of the store, he is greeted with a smile by a familiar customer. ?Hi Grace, how are you?? he asks in his relaxed, composed tone. Mrs. Shershow begins to complain about sinus pressure and itchiness. As she rambles about her ailments, Burt gently leads her down an aisle of the store and proceeds to counsel her on different medicinal options.
In a city where the smog torments the sinuses, the sun scorches the skin, and ?Tommy?s? chili-cheeseburgers wreak havoc on the stomach, Burt Sacks is a pharmacist. Burt prefers to be on a first name basis with all those he meets, a testament to his friendly character. His chubby face has wrinkled with age and his thick glasses perch low upon his nose. It is Burt?s thirty-first year as owner of Rancho Park Pharmacy. As his hair has gone from light brown to silver, his medical knowledge has earned him a loyal following in west Los Angeles. Through the years, insurance premiums have continued to rise, as physicians, under the rigidity of managed care, spend less time with patients. Outshined by the more glamorous roles of the healthcare industry (doctors, nurses, paramedics), Burt humbly waits in the shadows, eager to offer his services with a smile.
It?s a busy day in Rancho Park Pharmacy with technicians in a flurry behind the counter and customers lined up at the registers. The occasional raspy cough cuts through the hum of the crowd as squealing children run up and down the aisles. ?I?ll wait for it?but could you please hurry? I have to be somewhere in half an hour,? asks a woman wearing large sunglasses, and reeking of cigarette smoke, as she hands the cashier the prescription slip. To the occasional pharmacy patron, a pharmacist?s job appears straightforward. Sure, the physician?s handwriting on the prescription is difficult to read, but from there it?s simply a matter of pill counting, right? If this were the case, a pharmacist?s education might consist of classes like, ?Reading Long Hand 120b? and ?Elementary Arithmetic 14a.? An older man with thinning, wispy, black hair, wearing a shirt and tie, taps on the plexi-glass, his face contorted with annoyance. ?What?s the hold up?? he sneers. ?Sir, the pharmacist is in the compounding room working on your prescription right now. It?ll be just a few more minutes,? calmly replies one of the pharmacy technicians.
The fact of the matter is that a pharmacy doctorate (a Pharm.D.) typically requires four years after undergraduate work, similar to a physician?s education. During these four years, the pharmacy student undergoes a rigorous curriculum consisting of molecular biology, medicinal chemistry, pharmaceutical statistics, and anatomy/physiology courses in which they dissect and study a cadaver. There are currently only five colleges awarding a Pharm.D. in California. Burt was one of the gifted few to receive a Pharm.D. from USC in the 1960?s. Burt once described his pharmacy school days, ?I would look over my notes for days and I wouldn?t stop until I could recite what was on the next page. You can?t do much more after that.? As necessitated by the ever-changing face of the pharmaceutical industry, Burt is constantly reading-up on new drugs and improved treatments. Burt?s knowledge of pharmaceuticals still amazes his colleagues, even at the age of 63. ?There?s always something new on the market,? Burt explains.
Lunchtime rolls around as a young man, casually dressed in jeans and a T-shirt waits for a consultation regarding his new prescription. After noting the patient?s other medications, Burt advices the young man to minimize sun exposure, avoid taking aspirin, and to drink plenty of water. Like many other neighborhood pharmacists, Burt serves as the final safety check between physician and patient. Many physicians are too busy to inquire about the patient?s other medications and possibly fatal interactions. According to Burt, ?One of the things we keep an eye out for are the vicodin and Tylenol #3 prescriptions. . . Acetomenophen overdose is very dangerous.? Burt believes it is very important that patients are aware of potentially dangerous interactions, proper usage, and possible side effects.
As Burt occupies himself with customers, his newly nuked lunch is forgotten as it begins to cool. Beneath his lunch: photocopied notes, pharmacy magazines, insurance forms, pieces of mail, and various instruction manuals are spread over what once resembled a desk. ?He?s never been the neatest,? explains Kaye, another pharmacist at Rancho Park Pharmacy, ?I guess he doesn?t really settle down long enough to notice messes.? Behind the mounds of paper sits a dusty flat-panel computer monitor displaying endless rows of desktop icons. Burt?s computer hard drive has been filled to capacity with various, never-used programs. Unfortunately, his computer skills do not match his pharmacy skills. According to his employees, ?How do I save this document?? and ?Why did it print like this?? are common phrases around his office. Burt seems determined to learn how to use a computer despite his early difficulties.
Later in the day, a young couple uncomfortably enters the pharmacy and asks to speak with a pharmacist. Burt leads them to the aisle of contraceptives and explains the different benefits of the many early pregnancy detection kits. ?Thank you so much for your help,? the young lady replies as she hands the pharmacy technician her prescription slip. A grey area in the pharmaceutical industry is the dispensing of controversial drugs like medicinal marijuana or RU486 (the morning after pill). Based on moral grounds, some pharmacists choose to deny their customers access to these drugs even with a physician?s prescription. Burt has always willingly filled prescriptions for these controversial drugs, however. According to Burt, ?I?m not one to judge.? The young couple seemed to breathe a little easier as they left the pharmacy that day.
?Hey Burt, where?s Greenfield Street?? asks Mike, the pharmacy?s delivery boy. ?It?s off of National, on the 10500 block,? Burt almost instantaneously replies. Burt has been the owner of Rancho Park Compounding Pharmacy since 1972 when he took it over from his father-in-law. A native of Los Angeles, Burt can give directions to any street address in west Los Angeles. Because Rancho Park Pharmacy has always offered delivery, Burt?s mastery of the streets has helped many of his lost delivery boys through the years. ?I was born and raised here,? explains Burt, ?I can?t imagine living anywhere else.?
Many longtime customers can?t imagine Burt living anywhere else either. Mrs. Parnes, a customer of Burt?s since the late 1970?s, enters the pharmacy with a look of dismay. Burt greets her with a friendly smile and open ears. After they speak in private for a few minutes in one corner of the pharmacy, Burt hands Mrs. Parnes a bottle from one of the many shelves. ?Well, I?ll give it a try. . .? adheres Mrs. Parnes, ?[your recommendation] did seem to help last time, thanks again!? Another satisfied customer.
The sun begins to descend in the horizon as the pharmacy technician fills the last of the prescriptions. ?Thanks Burt, take care now,? says one of the final customers. The cashier closes the black, metal gate as the customer leaves the store. Upon Burt?s desk, a pile of insurance and other paperwork awaits Burt for the next day. With a quick sigh, Burt darts for the back room to remove his lab coat. He is eager to play some golf, his other passion. A quick bucket of balls at the local driving range is just what he needs, but first he picks up the phone. Even Burt, pharmacy extraordinaire, has someone to answer to. ?Hi honey, do you mind if I go to the driving range?? he asks in a submissive tone.