Is there a way to remove/update prescriber info in the CVS system, specifically the address? Also, is there a way to make the store prescribers show up automatically along with the Rxconnect prescribers?
But if you do, there will be no SPI, so you can't send electronic refill requests.There is no way to change or remove an address without calling and reporting it to the helpless desk. You can, however, add a new address or make a new profile.
Start sending prescriptions that were typed in under a physician at the wrong address back to QT. Once technicians get into the habit of making sure the physician selected matches the hardcopy/ fax/ erx sent exactly (that includes address/phone/fax), you'll stop having that issue during your follow-up calls.I don't understand why either we can't update this in the store or they don't have an active engaged department working on this. 2 out of every 3 request calls I do is an incorrect address/phone etc. makes so much work for pharmacists that can be avoided.
I called the helpdesk to delete most of the doctor's old or duplicate addresses.
I also called to have the helpdesk update prescriber's SPI number. Can
someone explain to me SPI NUMBER and if it's updated, do the doctors receive my electronic requests?