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Hi everyone!
I am starting preparation for step 3, and I had purchased a subscription of UWorld (for 449$). I had jusr activated it, and then I was in communication with customer support over e-mail (during which I got a rather rude response, and I pointed that out) regarding highlighter options in Biostat review, when I suddenly got this mail
"
Hi,
Our system has detected an inconsistency in profile, billing and/or access details for the recent purchase of STEP3 Qbank + CCS + Biostats (180-days) + Self-assessments 1 & 2 (2-weeks each) made on 2/8/2019 The account has been temporarily put on hold for further verification.
Next Step: Please reply directly to this message with the requested information for a speedy resolution to this account/subscription audit.
- Geographical location (City/State/Country) where most recent purchase transaction occurred:
- Name of the card issuing bank:
- Card type used (Credit/Debit/Prepaid, etc.):
- Name of the Card Owner:
- Your relationship to Card Owner: "
Has this ever happened to anyone before?
I'm the only person that's using it. Last year I used it for my step 2 CK preparation. Only difference is I'm using it on my laptop now (vs pc earlier) and a different card for payment.
My account is blocked. They say they can direct forfeiture of the payment and associated account/subscription. I am not able to study right now. Its very disturbing.
I am starting preparation for step 3, and I had purchased a subscription of UWorld (for 449$). I had jusr activated it, and then I was in communication with customer support over e-mail (during which I got a rather rude response, and I pointed that out) regarding highlighter options in Biostat review, when I suddenly got this mail
"
Hi,
Our system has detected an inconsistency in profile, billing and/or access details for the recent purchase of STEP3 Qbank + CCS + Biostats (180-days) + Self-assessments 1 & 2 (2-weeks each) made on 2/8/2019 The account has been temporarily put on hold for further verification.
Next Step: Please reply directly to this message with the requested information for a speedy resolution to this account/subscription audit.
- Geographical location (City/State/Country) where most recent purchase transaction occurred:
- Name of the card issuing bank:
- Card type used (Credit/Debit/Prepaid, etc.):
- Name of the Card Owner:
- Your relationship to Card Owner: "
Has this ever happened to anyone before?
I'm the only person that's using it. Last year I used it for my step 2 CK preparation. Only difference is I'm using it on my laptop now (vs pc earlier) and a different card for payment.
My account is blocked. They say they can direct forfeiture of the payment and associated account/subscription. I am not able to study right now. Its very disturbing.
