The goal is to reduce the number of CPRS alerts and also have more consistency in responding to the veterans (apparently this was maybe an issue? Not sure).
Overarching goal: "Reduce number of alerts because of alert fatigue and to reduce time spent on alerts"
Subgoal: "Reduce number of CPRS alerts"
Solution for subgoal: "Change it from a CPRS alert to a different type of alert that will take more time to address"
