VA Mental Health Provider Venting / Problem-solving / Peer Support Thread

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That is really good to know. It took me 2 hours to complete the BLS last time. I "killed" the baby multiple times LOL
The quarterly re-certs are much more tolerable, if that's not what you did last time. It takes about 10 minutes to demonstrate compressions and breaths on an adult and an infant, and then you're done. I very much prefer that to the 4 hour chunks that were required, along with all the other parts of the live in-class demonstrations, with the 2-year certifications.

Just don't get me started on PMDB...
 
The quarterly re-certs are much more tolerable, if that's not what you did last time. It takes about 10 minutes to demonstrate compressions and breaths on an adult and an infant, and then you're done. I very much prefer that to the 4 hour chunks that were required, along with all the other parts of the live in-class demonstrations, with the 2-year certifications.

Just don't get me started on PMDB...

I found the same with RQI vs the old system, the pain is in driving to a site with a dummy if you are teleworking and then maybe it works, there is a line, etc.

RE: PMDB...what you aren't going to walk up to a gun toting psycho, try to calm him down, and disarm him without hurting him for a government salary? As a former martial arts instructor I found the self-defense portion hilarious.
 
Anyone has insight to share about possible pros and cons of these 100% virtual jobs?
Pros: live wherever you want, no commuting/parking, you take breaks in your home, no COVID exposure, potentially increased tour flexibility

Cons: no separation between work and home, increased isolation (especially if your virtual team doesn't interact much), more reliance on technology/IT, some increased admin headaches (what if you need an ROI with a wet signature?)
 
I just came here to say that annual performance appraisals are a garbage idea. Especially after you have held the same job for several years.
And especially when the rates of 'failure' are so low. They are essentially implemented as pro forma exercises of, 'everybody has won and all must have prizes' the most impactful result of which is hastening deforestation due to the wasting of reams upon reams of paper on the associates forms and reports. But I realize this may differ by organizational setting.
 
And especially when the rates of 'failure' are so low. They are essentially implemented as pro forma exercises of, 'everybody has won and all must have prizes' the most impactful result of which is hastening deforestation due to the wasting of reams upon reams of paper on the associates forms and reports. But I realize this may differ by organizational setting.

What are these prizes you speak of? The VA performance bonus is like $500 and I don't know the last time anyone on staff where I am got one. My wife's last corporate performance appraisal netted her a bonus of 30% of her salary. Guess which one of us works extra hours and which one does not?
 
What are these prizes you speak of? The VA performance bonus is like $500 and I don't know the last time anyone on staff where I am got one. My wife's last corporate performance appraisal netted her a bonus of 30% of her salary. Guess which one of us works extra hours and which one does not?

I never knew any psychologists who received a bonus in my VA career. My spouse gets them quarterly, but it all depends on how many babies she has extracted from nethers.
 
Family Med W/OB. So, unless they are a high risk or something funky is going on needing full OB, she takes care of labor and delivery for her pts.

Interesting. Definite regional difference there. East coast everyone I know goes OB-GYN. Then again family med is less popular this way. More internal med trained physicians.
 
I've gotten the mythical VA bonus once or twice. It seems to be entirely dependent on a combination of your direct supervisor and how timely they are with submitting their performance appraisals, and facility leadership and how willing they are to grand bonuses.

Meanwhile, physicians I believe typically get around 15-20k. And they raise holy hell when they don't get it.
 
I've gotten the mythical VA bonus once or twice. It seems to be entirely dependent on a combination of your direct supervisor and how timely they are with submitting their performance appraisals, and facility leadership and how willing they are to grand bonuses.

Meanwhile, physicians I believe typically get around 15-20k. And they raise holy hell when they don't get it.

I feel like I just found out Leprechauns are real.
 
At my VA, nursing staff just got a one time $1,500 Covid-19 bonus pay. Social workers and us are left out. One of the social workers went to the Chief of Staff and complained. Allegedly, there is a criteria to determine who is eligible to receive the bonus. Per hearsay, "working at the gate" is one of the requiring criteria. Either words got lost in traveling down the grapevine or some politically made up rules. Things are comical sometimes.
 
At my VA, nursing staff just got a one time $1,500 Covid-19 bonus pay. Social workers and us are left out. One of the social workers went to the Chief of Staff and complained. Allegedly, there is a criteria to determine who is eligible to receive the bonus. Per hearsay, "working at the gate" is one of the requiring criteria. Either words got lost in traveling down the grapevine or some politically made up rules. Things are comical sometimes.

No surprise there. Because it is determined at the local/regional level, the ridiculous will continue. Same way some regions most folks are work from home and in others they never stopped in person anything.
 
We got...$0.00. Though we've been seeing patients face-to-face nonstop since all this began, lol.
Yeah, we didn't get anything for quite a while, but I think our supervisors and lead psychologist went to bat for us. May have also had something to do with lots of people leaving.
 
I've gotten the mythical VA bonus once or twice. It seems to be entirely dependent on a combination of your direct supervisor and how timely they are with submitting their performance appraisals, and facility leadership and how willing they are to grand bonuses.

Meanwhile, physicians I believe typically get around 15-20k. And they raise holy hell when they don't get it.
I received it 3 of the 5 or so years I worked there. It was nice. But not a big enough carrot to kill yourself for IMO. Also, curious how those who don’t like the eval would like it to be different? What would you do instead? Asking for two reasons: 1) I am in a position in my non-VA hospital admin gig to set some of these policies and 2) in one of my jobs I got no feedback at all, which was very anxiety provoking.
 
I received it 3 of the 5 or so years I worked there. It was nice. But not a big enough carrot to kill yourself for IMO. Also, curious how those who don’t like the eval would like it to be different? What would you do instead? Asking for two reasons: 1) I am in a position in my non-VA hospital admin gig to set some of these policies and 2) in one of my jobs I got no feedback at all, which was very anxiety provoking.
For me personally, I like the idea of the evaluation itself (like you've said, it's an opportunity to receive feedback). But some of the ratings and categories were unnecessarily limiting to certain types of providers in terms of requirements for being anything beyond "fully successful;" more options for showing how you go above and beyond would've been appreciated.

I also don't know that I ever was actually shown my RVUs other than for one year. Mind you, RVUs aren't perfect, and there were all sorts of problems with billers removing CPT codes from our encounters, but if I didn't know how to view them myself, I never would've known my actual productivity. Which thereby makes it shamelessly easy for management to always threaten that you aren't being productive enough.
 
I've gotten a $1k performance bonus, but yeah seemed fairly dependent on my luck with a supervisor/site specific. There was a higher level bonus that seemed unattainable for mere mortals. Also managed to snag a 2% of salary covid bonus recently..it ain't all bad. Our peers in pp or the business worlds may get higher bonuses but also don't have unions lobbying for them to get regular COLAs etc either
 
I've gotten a $1k performance bonus, but yeah seemed fairly dependent on my luck with a supervisor/site specific. There was a higher level bonus that seemed unattainable for mere mortals. Also managed to snag a 2% of salary covid bonus recently..it ain't all bad. Our peers in pp or the business worlds may get higher bonuses but also don't have unions lobbying for them to get regular COLAs etc either

I'll take the tradeoff of being able to shield an obscene amount of money in a SEP IRA 🙂 Among other obscene tax loopholes, particularly those available to S-corps.
 
What are the best suicide prevention interventions for an older population in a rural area with limited access to social activities and entertainments. We have plenty outdoor activities available for the majority of the year, such as fishing and hunting; however, the Veterans in our program (HBPC) tend to be older and/or sicker with significant physical limitations in addition to mental health needs. Some have chronic SI that come and go (determined by pain level, moods, deterioration in cognitive function, life circumstances, ability to cope...) with no plan or intent. However, we don't take these fleeting SI lightly. Safety Plans seem to have a lot of limitations.
Any suggestions and insights are gratefully appreciated. 🙂
 
What are the best suicide prevention interventions for an older population in a rural area with limited access to social activities and entertainments. We have plenty outdoor activities available for the majority of the year, such as fishing and hunting; however, the Veterans in our program (HBPC) tend to be older and/or sicker with significant physical limitations in addition to mental health needs. Some have chronic SI that come and go (determined by pain level, moods, deterioration in cognitive function, life circumstances, ability to cope...) with no plan or intent. However, we don't take these fleeting SI lightly. Safety Plans seem to have a lot of limitations.
Any suggestions and insights are gratefully appreciated. 🙂

 
What are the best suicide prevention interventions for an older population in a rural area with limited access to social activities and entertainments. We have plenty outdoor activities available for the majority of the year, such as fishing and hunting; however, the Veterans in our program (HBPC) tend to be older and/or sicker with significant physical limitations in addition to mental health needs. Some have chronic SI that come and go (determined by pain level, moods, deterioration in cognitive function, life circumstances, ability to cope...) with no plan or intent. However, we don't take these fleeting SI lightly. Safety Plans seem to have a lot of limitations.
Any suggestions and insights are gratefully appreciated. 🙂

Welcome to HBPC. By the way, are you on the national listserv? As ERG mentioned, CAMS and CT-SP can be helpful. Beyond that, sitting down with the patient and understanding the triggers of suicidal ideation are usually more helpful than just a safety plan. Untreated chronic pain, inability to function independently, social isolation, and untreated chronic issues such as PTSD can be a few of the reasons why a person is contemplating suicide. Addressing the underlying issues as well as improving coping skills and treatment adherence can help. Sometimes that means tackling logistical issues as well (lack of a computer or internet access, for example). It also helps to remember that these issues may have been there long before you entered the picture and may be ongoing for many years to come.
 
I received it 3 of the 5 or so years I worked there. It was nice. But not a big enough carrot to kill yourself for IMO. Also, curious how those who don’t like the eval would like it to be different? What would you do instead? Asking for two reasons: 1) I am in a position in my non-VA hospital admin gig to set some of these policies and 2) in one of my jobs I got no feedback at all, which was very anxiety provoking.

I agree that getting no feedback can be anxiety provoking. I think my biggest issues with annual performance evaluations revolve around two central issues:

1. The concept that one needs to be continually growing even after holding the same position for years. If I have met all of the previous training goals, such as taking all the EBP trainings, improving lines of service, even getting boarded in some instances, there comes a point where the guidelines of the performance evaluations limit your score because there is simply nothing to accomplish.

2. Rather than establishing reasonable guidelines for standards of care and ensuring that these are followed, criteria are frequently set forth for managers that they are either unable to ascertain data for or have no bearing on my performance. My supervisor has no idea of quality of care or "customer service" I provide as an off-site independent clinician. Yet this is one of my clinical metrics. So, I am informing them of my standards of care and they hope that I am telling the truth. The other major metric is productivity, which is really only useful for outpatient psychologists in free access clinics. In limited access clinics (PC-MHI, women's clinic, HBPC, neuropsychology etc) in which clinicians have little control over the number or quality of referrals, it is useless.

A more useful metric would be for a supervisor to review things like treatment planning for patients with suicidal ideation, timeliness of written reports/notes, quality of written work, proper handling of the consultation process, etc. However, this would require more time intensive review and individual attention from supervisors who have little time of their own and often barely understand what I do. It is more of a systemic issue than an individual one. Either allow for proper time and remuneration for supervisors or get rid pointless pro forma exercises. I any event the current system teaches me nothing and simply wastes productive time for both clinician and supervisor with pointless paperwork to make HR happy if they ever need to fire me.
 
Welcome to HBPC. By the way, are you on the national listserv? As ERG mentioned, CAMS and CT-SP can be helpful. Beyond that, sitting down with the patient and understanding the triggers of suicidal ideation are usually more helpful than just a safety plan. Untreated chronic pain, inability to function independently, social isolation, and untreated chronic issues such as PTSD can be a few of the reasons why a person is contemplating suicide. Addressing the underlying issues as well as improving coping skills and treatment adherence can help. Sometimes that means tackling logistical issues as well (lack of a computer or internet access, for example). It also helps to remember that these issues may have been there long before you entered the picture and may be ongoing for many years to come.
Thank you so much, Sanman! CAMS and CT-SP are great resources that I was not aware of. I also reached out to NAMI for possible local resources. 🙂
 
Is there a turning point where I get used to all the admin headaches and convoluted requirements? I have done about half of my training in VAs and I usually find my footing by now. I'm a postdoc this year with all the protections of being a trainee and I'm still starting to feel the creep of burnout. Maybe it's the fatigue of jumping through all the normal hoops to get to this point and I'm just tired.
 
Is there a turning point where I get used to all the admin headaches and convoluted requirements? I have done about half of my training in VAs and I usually find my footing by now. I'm a postdoc this year with all the protections of being a trainee and I'm still starting to feel the creep of burnout. Maybe it's the fatigue of jumping through all the normal hoops to get to this point and I'm just tired.

I did my internship and postdoc in the VA, and staff for another handful of years, I never found that turning point for VA work. Not saying you won't feel burnout in other settings, but you have to figure out which pieces of the admin work (every job will have admin stuff) bother you the most and pick a setting that minimizes those and maximizes what you need in other areas.
 
Thanks, WiseNeuro! If I think about it, it's feeling like there is a lack of trust in my ability to do my job. I use EBPs. I use measurement-based care to monitor outcomes. I am regularly monitoring for SI/HI. It is the very rigid, prescribed way that some VAs want that to be performed regardless of my level of training that feels like babysitting. Ex: Asking my client during every billable encounter (and in some cases ALL interactions) if they're suicidal regardless of my relationship with them feels excessive and like box-ticking rather than genuinely good client care. I'm lucky that I've gotten to work in different hospital settings. There are always hoops to clear and boxes to check, but I was more able to make it feel like a organic interaction rather than a checklist to please the hospital and THEN client needs.
 
Is there a turning point where I get used to all the admin headaches and convoluted requirements? I have done about half of my training in VAs and I usually find my footing by now. I'm a postdoc this year with all the protections of being a trainee and I'm still starting to feel the creep of burnout. Maybe it's the fatigue of jumping through all the normal hoops to get to this point and I'm just tired.

Not sure that any of us get used to it as much as we find a way to live with it or eventually gets out. That said, this year has been particularly rough on everyone and the powers that be have not really done a great job of being attentive to staff needs. Once you're licensed, definitely take the opportunity to look at what you want and don't want to deal with in your career and do not be afraid to try out different settings.
 
Is there a turning point where I get used to all the admin headaches and convoluted requirements?
Maybe? There's the literal learning curve (that also changes over time as new admin or political priorities emerge) and then perhaps some type of radical acceptance process if the goal is to stay longer-term and have it be sustainable-ish.

As somebody who stayed beyond internship & postdoc because I generally enjoy the clinical work and the hours, you also start to figure out what has to be done as stated, what could be done as stated, and what will (usually) be OK if it's not done or done differently than the SOP of the hour (e.g., Admin wants treatment plans in MHS for JCAHO? Sure, whatever. But I'm probably spending about as much time documenting the actual plan as the time it took for MHS to load).

I've also worked on trying to let go of what I can't control in terms of processes that don't make sense or are overly complicated and try my best to stay within my limits and manage my expectations when working with other providers, teams, VA services, admin, etc.
 
If I think about it, it's feeling like there is a lack of trust in my ability to do my job.
This definitely serves as verification that you're a VA clinician lol. All joking aside, this sucks and I imagine many of us feel/have felt that way.
It is the very rigid, prescribed way that some VAs want that to be performed regardless of my level of training that feels like babysitting. Ex: Asking my client during every billable encounter (and in some cases ALL interactions) if they're suicidal regardless of my relationship with them feels excessive and like box-ticking rather than genuinely good client care.
As a trainee, I would ask about SI/HI explicitly during my phone contacts to veterans for scheduling or whatever but now don't, unless I feel a clinical need. Instead, I've shifted to asking people if they have any general concerns and will document that they did/did not and that they did not appear in crisis or voice having acute needs in my phone notes.

As for sessions, I work with a population at high risk for suicide so I incorporate risk assessment into all of my clinical work but there are many ways of doing risk assessment, including ones that are going to be much more congruent with your general therapeutic style. Even if you weren't in the VA, risk assessment would be important and boxes would need checking off and all of us can continue growing in terms of how to meet agency/CYA needs while also being therapeutic for the client.
 
Oh, oh, here's my story about that.

I had a tech issue and called the national helpline. They told me that my local IT would have to resolve it. My local IT resolved it by... telling me to call the national helpline.
That's the most VA thing ever....
 
What are these prizes you speak of? The VA performance bonus is like $500 and I don't know the last time anyone on staff where I am got one. My wife's last corporate performance appraisal netted her a bonus of 30% of her salary. Guess which one of us works extra hours and which one does not?
IMO, one of the big benefits of VA employment is that they actually keep you to 40 hours a week and don't expect more than that.
 
Thanks, WiseNeuro! If I think about it, it's feeling like there is a lack of trust in my ability to do my job. I use EBPs. I use measurement-based care to monitor outcomes. I am regularly monitoring for SI/HI. It is the very rigid, prescribed way that some VAs want that to be performed regardless of my level of training that feels like babysitting. Ex: Asking my client during every billable encounter (and in some cases ALL interactions) if they're suicidal regardless of my relationship with them feels excessive and like box-ticking rather than genuinely good client care. I'm lucky that I've gotten to work in different hospital settings. There are always hoops to clear and boxes to check, but I was more able to make it feel like a organic interaction rather than a checklist to please the hospital and THEN client needs.
It definitely feels like there is a cumulative agenda to eliminate clinical judgment by somehow coming up with a sufficient number of linear mandatory checklists, forms, and rigid mandates for clinical practice regardless of context, nuance, readiness to change or individualized case formulation. Obviously, the organization contradicts itself by taking this eliminative approach to clinical judgment in context while simultaneously (ostensibly) rating us on our 'clinical competence' during peer reviews and annual performance reviews. As I've always maintained, (a) if you feel the need to construct endlessly complicated 'checklists' to prevent your doctoral-level providers from harming/neglecting your patient population then your organization has a far more serious and fundamental problem than any checklist can possibly address, (b) if I were to have approached my practice as a psychologist in grad school with the same level of concrete thinking/operations as the VA apparently wants me to adopt...I'd never have made it through grad school in the first place.
 
Not sure that any of us get used to it as much as we find a way to live with it or eventually gets out. That said, this year has been particularly rough on everyone and the powers that be have not really done a great job of being attentive to staff needs. Once you're licensed, definitely take the opportunity to look at what you want and don't want to deal with in your career and do not be afraid to try out different settings.
I approach the task of routinely addressing 'clinical reminders' with the same casual automaticity (and lack of zeal) as I approach swatting away mosquitos or sweeping off my front porch. It's something to get out of the way so I can get to the real clinical work.
 
IMO, one of the big benefits of VA employment is that they actually keep you to 40 hours a week and don't expect more than that.

The VA is one of the better employers of psychologists as it takes less advantage of clinicians/early career folks that are naïve or do not have money. That said, I have never liked any of my employers, so it is a bit of a back-handed compliment.
 
As a trainee, I would ask about SI/HI explicitly during my phone contacts to veterans for scheduling or whatever but now don't, unless I feel a clinical need. Instead, I've shifted to asking people if they have any general concerns and will document that they did/did not and that they did not appear in crisis or voice having acute needs in my phone notes.
We are required to directly ask. It also has to be documented in the chart that they are directly asked.
 
We are required to directly ask. It also has to be documented in the chart that they are directly asked.

Every single session? For even established patients? That seems incredibly excessive. I've been at four different VAs and never was expected to do that.

I think that, after a while in the VA, you learn to be a little rebellious and stop worrying about checking off every single box (because there are so, so many boxes). There are administrative requirements that I pay a lot of attention to, and things that I pay less attention to. For me, I care more about clinical practice and clinical indication than checking off administrative boxes.

Also, performance bonuses are pretty common here. Most providers that I know have received them.
 
IMO, one of the big benefits of VA employment is that they actually keep you to 40 hours a week and don't expect more than that.

My old hospital job was probably a 35 hour/week one. Also, downside to the 40 hours in the VA is that it is 40 hour no matter what. You have two no shows and no work to do most of your Friday because you are caught up? Either bring a book to read, or start fiddling with your fantasy football team, because you now have 8 hours to kill before you can go home.
 
Every single session? For even established patients? That seems incredibly excessive. I've been at four different VAs and never was expected to do that.

I think that, after a while in the VA, you learn to be a little rebellious and stop worrying about checking off every single box (because there are so, so many boxes). There are administrative requirements that I pay a lot of attention to, and things that I pay less attention to. For me, I care more about clinical practice and clinical indication than checking off administrative boxes.

Also, performance bonuses are pretty common here. Most providers that I know have received them.
Yeah, every single session. It's a new thing that received a lot of pushback. It wasn't something I had to do as an intern last year. I will need to work on my rebellious side for sure.
 
Is there a turning point where I get used to all the admin headaches and convoluted requirements? I have done about half of my training in VAs and I usually find my footing by now. I'm a postdoc this year with all the protections of being a trainee and I'm still starting to feel the creep of burnout. Maybe it's the fatigue of jumping through all the normal hoops to get to this point and I'm just tired.
Agree with everything that everyone shared here. As long as you are practicing under someone else's license, you are to follow the license holder's instructions. In the VA system, there are some rigid rules that supervisors are compelled to follow. In my experience (VA internship, postdoc, and now a staff psychologist), I have found an early career supervisor much more rigid than seasoned supervisors who have been with the VA for good number of years. There are loopholes in any systems; however, an early career supervisor might be more conscientious to protect their license and afraid of violating any rules. This theory may or may not be true, but it helped to keep my head down, follow instructions, and do not ask questions that could cause big waives.

In a home based primary care setting, I had a flexible supervisor. HBPC patients are typically older with severe medical conditions. Some rely on assistance for bathing, dressing, eating, grooming, transferring... Directly asking some severely ill and physically dependent patients about their SI/HI at every session did not seem to serve much clinical purpose. For sessions, I didn't directly ask about SI/HI, I would document "No SI/HI, other self-directed violence or harm mentioned or indicated during this session." That was good enough for the supervisor.

Once you are licensed, you are free to do what deemed right and ethical. For now, find things that are fulfilling your soul at your free time. Talk to friends and peers. Reconnect and connect with previous supervisors. Use your annual leave time to take a day or half day off for selfcare. Allow yourself to be silly once in a while.... The rest of your training year will fly.
 
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Thank you! Yeah, I'm a rule follower by nature. I have discussed with each of my supervisors how they want me to handle things. They all have different approaches, so I just follow their lead and keep my head down.
 
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