I may be an outsider but I think this is a wonderful place to talk about issues if I'm allowed to do it on this forum (I apologize if this is not accepted). I would even volunteer myself as a mock patient. I am one that has a bilateral cookie-bite hearing loss. I have been in the medical field as an EMT and have educated myself to the point to understand audiograms, masking, SRT, etc. I have never been able to sit down and have a long consultation to know who will be handling my hearing healthcare. When I explain my history, it goes out the window is what it looks like. My problems need to be heard. I've bounced between seeing an audiologist and a hearing aid specialist. I've lost 17 years without wearing a hearing aid because I couldn't trust anybody or know who to see that will listen to me and I was sick of hearing loud sounds. I can see that it was a bad thing because a doctor out there said, "use it or lose it". My cookie-bite HL is very hard to treat (trial and error) and seeing an audiologist and two hearing aid specialists last year, they think they know-it-all and did not take my history literally. I have tried the new technology near the end of last year and was taken back of how good the clarity was for the Opticon. I am stuck with the Starkey. I wish there was a way to try all the brand names. "You don't know until you try it", is what I think. There are times that I think I should program my own devices because my hearing fluctuates. Listen to your clients or patients, they know their own hearing problems. I welcome any questions. Thanks, AmyL.