wait times for prescriptions

[BBW123]

Anyone else work at a pharmacy where the wait times in the evening are 1-3 hours even when the PIC is working? I work at a 24/7 store so I walk into the mess when I get to work in the evening. Are these normal wait times for a 24/7 store? Any advice on how to lower the wait times?

 

[Carboxide]

We have 2+ hour waits sometimes. There's nothing to be done about it.

 

[Jibby321]

That's absurd. Wait times should be no longer that 15 mins. If a store is at 1-2 hrs there are some serious staffing issues that need to be addressed. Even when I was at a store and we were doing 500-600 a day our wait times were still 15-20 mins max.

 

[sosoo]

often times i come in at 9pm and baskets are on the floor and all over the counter, with 7 hours in red to back track. i come in at 9pm and scripts from 2pm aren't ready. so 1 hour is normal for wait time. the day time pharmacists just dont believe in verifying prescriptions n leave stockpiles. the supervisor know about it but made no effort to tell them to verify the scripts. floaters who come in to work does a more excellent job than the day time staffs. its the nature of the pharmacy. you're not in a rush to make mistakes.

 

[masterdix]

I don't think it's because we don't "believe in verifying prescriptions", it's because we might be giving flu shots every 5 minutes, doing transfers, answering consultation questions, answering questions on the phones, taking new prescriptions, checking the voicemail before 15 minutes, getting yelled at by somebody in the drive through, getting yelled at by somebody at the register, getting yelled at by some random dude across the pharmacy asking which aisle the shoe polish is on, answering questions from our techs, then maybe verifying a prescription for someone who is at the register, and I could keep going but I think you get the point.

 

[Sugoi Travis]

When we're ahead of schedule, my store has 15-20 minute wait times and up to 30 for controlled meds. However, it's usually around 30 minutes for standard prescriptions and 45 minutes for controlleds, on average.

 

[All4MyDaughter]

When I worked at Kroger we routinely had wait times of 1 or 2 hours.

 

[Corytrade]

I volunteered at a Military Pharmacy, and during the rush (11-3) wait time was usually about an hour for walk-ins. If they didn't have volunteers working the windows, the wait time would probably have been doubled.

 

[DAW2]

when we get several people in a row with a bunch of discharge scripts or just a bunch of them they get the hour+ wait time. if someone drops off 1 in the middle of all that, we'll send them on through in the middle of all that with the 15 min wait

all this is not factoring in the extra time you get if you are being a jerk