Walmart PCSM Markets

[RPh Who]

Walmart is continuing to roll out Pharmacy and Clinical Service Managers in various markets nationwide. For those external to WMT, this individual is a travelling pharmacist who is supposed to drive immunization targets and MTM throughout a district by actively helping stores. When my PCSM comes to my store, she usually pulls at least one person out of workflow at a time (may help check Rxs for literally 10 minutes a day) and makes no effort to help complete MTM claims or pitch expanded immunizations to patients. In short, her appearance is a net detriment because we receive almost zero assistance from her while she also fails to contribute to our workflow. For other pharmacists, have you had positive experiences with your PCSM or am I just lucky with mine?

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[Schwimmy]

What exactly does this person do in lieu of helping your store?

 

[Sine Cura]

You can expect their point of view to be "I am not here to do your job for you" in regard to MTM or driving immunization sales. Most of their visits are related to auditing the pharmacy.

 

[RPh Who]

What exactly does this person do in lieu of helping your store?

On a typical 8 hour day she will spend most of her time going through emails, calling other stores/PCSMs, discuss staffing, and other miscellanous tasks. She will spend 30 minutes with a technician making sure they understand how to ask people about immunizations, show them the state imz registry for the 5th time, and tell us we need to get more immunizations.

You can expect their point of view to be "I am not here to do your job for you" in regard to MTM or driving immunization sales. Most of their visits are related to auditing the pharmacy.

I can totally appreciate and understand that perspective. I'm not asking anyone to do my job, but Christ, could we do a single TIP, CMR, or discuss imzs with a single patient to justify the existence of the FT position?

 

[trailerpark]

I read the job description of A PCSM and it was either 30 or 40 percent pure staffing.


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[pharmdit]

Rite Aid employs folks in a similar position. The guy that covered my district traveled around my half of the state and part of another. He would come in and make sure I had access to Outcomes and Mirixa, go over different immunizations, etc. He didn't spend a whole lot of time with me as I just floated and he likely wanted to speak with a staff pharmacist or manager about the store's numbers. The visits were always painless for me and he never helped staff.


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[trailerpark]

If your the only pharmacist working how do they expect you to pay attention...


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[Sine Cura]

PCSMs are supposed to staff regularly. The way this works in my market is that they work one day at a store and then the following day is a "clinical day" where they might go over their observations of the previous day with the Rx manager and staff pharmacist(s) for typically 30 minutes out of the day. They may also do an immunization audit as well. Now, if they are literally doing no distribution on a day they are supposed to staff, that would be supremely annoying.