Walmart RPHs, I got a question

[icekitsune]

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I'm looking for some current walmart RPH for some questions that I would like to ask thru pm.

 

[Dysic]

I'm a 2013 grad that has been working for Wal-mart as a pharmacist for almost 1 year. What's up?

 

[trailerpark]

I'm a clueless grad intern at Walmart who has never worked retail besides IPPE/APPE and feel completely lost and useless in the Wally World pharmacy.

 

[winnguyen]

First day tomorrow working as Walmart pharmacist, doing 4-point, visual verify, DURs, etc. I have been a grad intern there for a month. Any advice for Day 1 or Week 1?

 

[trailerpark]

First day tomorrow working as Walmart pharmacist, doing 4-point, visual verify, DURs, etc. I have been a grad intern there for a month. Any advice for Day 1 or Week 1?

Give me advice about being a grad intern! I just started. Never worked retail before.

 

[winnguyen]

trailerpark- I would start by learning how to do all of the technician jobs, input, filling, register, bagging, answer the phone, insurance. Try to get along with everybody, don't treat the techs like pee-ons, don't worry too much about non-pharmacy employees. Pay attention to what the pharmacists are doing, watch how they handle things like filling C2s, how they handle early refills, partial fills, etc. Learn about the ordering system, how to order, how long it takes, etc. Don't be afraid to ask everybody questions, and look things up whenever necessary.

 

[pharmacy7424]

What part of the country are you in? Rural area?

 

[D1CE K]

trailerpark- I would start by learning how to do all of the technician jobs, input, filling, register, bagging, answer the phone, insurance. Try to get along with everybody, don't treat the techs like pee-ons, don't worry too much about non-pharmacy employees. Pay attention to what the pharmacists are doing, watch how they handle things like filling C2s, how they handle early refills, partial fills, etc. Learn about the ordering system, how to order, how long it takes, etc. Don't be afraid to ask everybody questions, and look things up whenever necessary.

Solid advice for any retail pharmacy.

But Wal-Mart sucks.

 

[Jibby321]

Solid advice for any retail pharmacy.

But Wal-Mart sucks.

How so?

 

[trailerpark]

Walmart has more pharmacist overlap coverage. They close for lunch if only one pharmacist is on duty. Only the new stores have drive-thrus and all the techs get lunch and breaks. Staffing seems decent. Pharmacists have a bathroom just for them so they don't have to post articles on SDN asking what to do if they're alone and have diarrhea (geesh). Way better than what I saw at CVS and Target. CVS was a sweat shop and you're flying solo at Target.

 

[Dysic]

First day tomorrow working as Walmart pharmacist, doing 4-point, visual verify, DURs, etc. I have been a grad intern there for a month. Any advice for Day 1 or Week 1?

4-point and visual verify at a pace you feel comfortable where you can ensure accuracy. You'll be slow at first, but don't let the techs rush you....it's your license on the line. Remember, 3 mistakes (or so??) and then a trip to bentonville!

Also, like you mentioned...treat techs with respect. But make sure they respect you....so they work just as hard for you as they do for the pharmacy manager. It's a bit different as a pharmacist, you're the boss now....so you have to act like a boss 🙂

 

[icekitsune]

Does anyone know how you can tell if a mistake in scrt is qualifying or not?i know its three qualifying mistakes before sent to bentonville...

 

[maria1oh]

Wrong drug, wrong patient or wrong directions I recall are the qualifying errors. Wrong refills, fill date, doctor, day supply, quantity don't count but still get reported. This is based off what I read in previous discussions.

 

[maria1oh]

What is the tech budget like at walmart? At cvs it has been 10-12 scripts needed for every tech hour ( it varies between 10-12 with regards to other factor such as if you are a 24/7 store, if you have a drive through, if you have automation machines, etc.)

Does walmart have promise time reports that report the average amount of time to fill a rx?

 

[icekitsune]

Wrong drug, wrong patient or wrong directions I recall are the qualifying errors. Wrong refills, fill date, doctor, day supply, quantity don't count but still get reported. This is based off what I read in previous discussions.

Thanks but I mean, if it does get reported, is there anyway of finding out if it is on the scrt system rather than assume that a mistake is non qualifying. Does it say anywhere like example: report completed:non qualifying or something like that

 

[SoylentGreen]

What is the tech budget like at walmart? At cvs it has been 10-12 scripts needed for every tech hour ( it varies between 10-12 with regards to other factor such as if you are a 24/7 store, if you have a drive through, if you have automation machines, etc.)

Does walmart have promise time reports that report the average amount of time to fill a rx?

Yes, you have 20 minutes to fill an in store prescription, a little longer to fill other ones. You're expected to fill a certain percentage of them on time. But it's really not worth worrying about too much - they can't fire everyone, so if you're not the worst nothing will happen to you. Conversely, there is absolutely no reward for hitting the goals every day. Just go at a safe pace.

 

[Tiger Wong]

Thanks but I mean, if it does get reported, is there anyway of finding out if it is on the scrt system rather than assume that a mistake is non qualifying. Does it say anywhere like example: report completed:non qualifying or something like that

Based on what is reported on SCRT, the Quality Assurance manager will review and determine if the mistake is qualifying or not . They have the team of ppl who deal specifically with these issues. Btw only qualifying errors are...

1) Wrong pt (Ms. Parks receives Mr. Smith's med)

2) Wrong med (Dispensed product Metformin 500 mg instead of 1000 mg)

3) Wrong sig (Bid instead of Tid)


Rest of the errors are non-qualifying and don't really count against you. To answer your question, no it doesn't say on SCRT if it's qualifying or not. But it's not really difficult to figure it out. You should contact ur market director if u r not sure.

 

[pharmacy7424]

What about a patient accidently receives somebody else's med info printout from the bagging station. Would that qualify?

 

[Tiger Wong]

What about a patient accidently receives somebody else's med info printout from the bagging station. Would that qualify?

No its not. Its considered hippa incidence and you just fill out the form for hippa exposure. Manager has to contact the pt whose info was disclosed to other person and tell them about the incidence. It doesn't count against anyone.

 

[SoylentGreen]

What about a patient accidently receives somebody else's med info printout from the bagging station. Would that qualify?

Bagging or checkout error is an automatic coaching for improvement whoever is responsible - this is not the same as a medication error, which leads to a coaching for accuracy (different kind of coaching) but there are still consequences. Your fourth coaching for improvement in a rolling year = termination.

 

[pharmacy7424]

Bagging or checkout error is an automatic coaching for improvement whoever is responsible - this is not the same as a medication error, which leads to a coaching for accuracy (different kind of coaching) but there are still consequences. Your fourth coaching for improvement in a rolling year = termination.

If a checkout error or bagging error occurs, is the RPh on duty that day also held responsible, or just the tech that directly caused the error?

 

[SoylentGreen]

If a checkout error or bagging error occurs, is the RPh on duty that day also held responsible, or just the tech that directly caused the error?

It's on the person who directly caused the error.