If you ever run into technical problems during your DAT — like lagging, freezing screens, or anything that disrupts your exam — it’s really important to report it immediately while you’re still at the test center.
Ask the staff to document everything in detail and make sure you get confirmation that the issue was logged. Then, as soon as you leave, file a formal complaint with the CDA or ADA (depending on whether you’re taking the Canadian or U.S. DAT).
In my experience helping students over the years, when there is proper documentation, a retake is always offered. The compromised exam is thrown out completely so that it doesn’t affect your record or your application.
Timing matters — the faster you report the issue and file the complaint, the smoother the process will be. Don’t wait, and don’t try to push through a serious technical problem without reporting it.
This can be a stressful situation, but as long as you follow these steps, you’ll get another opportunity to take the test under proper conditions.
Ask the staff to document everything in detail and make sure you get confirmation that the issue was logged. Then, as soon as you leave, file a formal complaint with the CDA or ADA (depending on whether you’re taking the Canadian or U.S. DAT).
In my experience helping students over the years, when there is proper documentation, a retake is always offered. The compromised exam is thrown out completely so that it doesn’t affect your record or your application.
Timing matters — the faster you report the issue and file the complaint, the smoother the process will be. Don’t wait, and don’t try to push through a serious technical problem without reporting it.
This can be a stressful situation, but as long as you follow these steps, you’ll get another opportunity to take the test under proper conditions.
