Requiring (or at least strongly encouraging) diagnosis codes has been talked about since at least the early 90's. Probably before then as well. Just like MTM/Pharmaceutical Care/Whatever It's Been Called Over The Years is never going to be the financial lifesaver for pharmacy, so also, doctors adding diagnosis codes is never going to happen. I agree, it's a GREAT idea, but after seeing it be talked about for 30 years, I realize it will never happen.
That sounds like a short staffing issue. If you know you are talking to a janitor and have questions about the therapy, what's stopping you from saying "Sir, please get me your office nurse, I need to clarify the prescription" or even asking for the MD if it needs to be changed. You have the right to refuse any prescription you have safety concerns about.
Yeah, well the annoying thing is when they leave messages, especially on a Friday night at 05:30pm along the lines of "Hi, I'm Buffy the Office Janitor Extraordinaire calling in a prescription for the doctor[from a clinic of 5 doctors, and Buffy forgets to mention which one.] He wants Mrs Smith to have Raprazolome......hmmm, that doesn't sound quite right. Well, I'm sure you will figure it out. Raprazolome 5mg BID, er that might be QID. Just give her whatever she has been on. "
Yeah, of course, nobody can fill the prescription, since without a birthdate, nobody has any idea who "Mrs. Smith" is. And when a Mrs. Smith does show up 2 minutes before the pharmacies closing time, she says the doctor was calling in a new prescription for her mood and she has no idea what the name of it is. And then she's mad at the pharmacy that the pharmacy can't fill it even though the doctor called it in.
The real question is, why would a doctor allow such an untrained person to call in a prescription? I love, love, love e-rx's. Sure dumb stuff happens on those too, but at least it's clearly on the doctor/office janitor fault, and not the pharmacist for not transcribing a garbled message correctly.