working with angry pharmacists

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klebsiella

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anyone else just work with an angry/negative pharmacist? I changed my hours so I do now. I can't believe all of the ignorant and derogatory comments I hear about the "fatsos" and the "trash with all the kids" (etc, etc) Im just disillusioned....how do you deal with it?
 
You get a lot of the "privileged youth" types in the profession that have lived an easy life. Chances are pharmacy school was actually the hardest thing they've gone through in their lives so they think everyone should worship them for the tiny bit of stress put on their shoulders by being forced to do something as horrible as memorize words on miscellaneous pieces of paper with >70% accuracy about 120-ish times over the course of 3 years. Whoa-is-them. Meanwhile they make fun of people with true hardships that didn't have the opportunities they had because they think it's as easy for said person to succeed as it was for them personally. Maybe the "fatso" has a true metabolic disorder, maybe the woman with the kids was raped, who knows.

Don't argue with them. Let them live in their encapsulated little worlds and just ignore them. Where they lack in helping the less fortunate, you can pick up the slack.
 
Eh - some people are just angry all the time. Sometimes certain folks piss us off. Sometimes we come in ticked off due to something entirely unrelated to pharmacy comletely.

You've gotta learn to let stuff just roll off your back.

What is that old saying???? You'd be surprised at how little people actually are thinking about you...and the corollary...how little what they think is actually important enough to get worked up over.

Have a nice holiday! Enjoy the time you have - who knows....you may rub off on him/her??? Wouldn't that be nice to have left behind?🙂
 
Stuff happen... When you're in Uni, you get angry profs; when you're at home, you get angry mum/sis/dad; when you're in a club, you get an angry bouncer.

Just try not to get angry with angry people, it just wont make it any better. You can only put fire out with water. Bleh 😛
 
I haven't had an angry pharmacist before, but I have been thinking about your situation. Do you have any body else (friends or co-workers) in the store to talk casually while at work? Show your pharmacist that you have a good relationship with other people and you can talk with them about her/him. I think that when your pharmacist has a feeling that you are complaining about his/her bad attitude, and for that other people at work know what a person he/she is, and for that his/her career might be negatively affected, hopefully your pharmacist won't have a negative attitude with you any more. Nowaday, there are at leat 2 pharmacists working in a pharmacy, you can also let the other pharmacist(s) know how you are treated and let them know how you feel. Don't hope for any imediate actions from the other pharmacist but it will put pressure on the "bad" pharmacist. Hope this help.😎
 
You get a lot of the "privileged youth" types in the profession that have lived an easy life. Chances are pharmacy school was actually the hardest thing they've gone through in their lives so they think everyone should worship them for the tiny bit of stress put on their shoulders by being forced to do something as horrible as memorize words on miscellaneous pieces of paper with >70% accuracy about 120-ish times over the course of 3 years. Whoa-is-them. Meanwhile they make fun of people with true hardships that didn't have the opportunities they had because they think it's as easy for said person to succeed as it was for them personally. Maybe the "fatso" has a true metabolic disorder, maybe the woman with the kids was raped, who knows.

Don't argue with them. Let them live in their encapsulated little worlds and just ignore them. Where they lack in helping the less fortunate, you can pick up the slack.


I don't think this has anything to do with it. Some people are a**holes no matter what. This person just happens to be a pharmacist. He could have easily been a doctor, laywer, police officer or janitor.

You deal with this person like you would any other a**hole you might run into throught your life.
 
I am for the most part a content pharmacist but from time to time a customer may piss me off so much that i want to take them and slap them around for a bit. I mean, think about it from an Rph's point of view. I went to schools for 6+ years to take courses in pharmacotherapy and disease only to be yelled at everyday because someones insurance wasnt working and it was MY job to fix it. It is my f--king job to make sure that their wellcare is working and if its not i am suppose to make a courtesy call to the patient. I mean come on, when does the patient take any responsibility. The publics view of a pharmacist is so skewed that i am ready to call it quits. Maybe I am not content. Oh, and then you have these store managers that think they are the pharmacist...geez al mighty.

Dr. M
 
I am for the most part a content pharmacist but from time to time a customer may piss me off so much that i want to take them and slap them around for a bit. I mean, think about it from an Rph's point of view. I went to schools for 6+ years to take courses in pharmacotherapy and disease only to be yelled at everyday because someones insurance wasnt working and it was MY job to fix it. It is my f--king job to make sure that their wellcare is working and if its not i am suppose to make a courtesy call to the patient. I mean come on, when does the patient take any responsibility. The publics view of a pharmacist is so skewed that i am ready to call it quits. Maybe I am not content. Oh, and then you have these store managers that think they are the pharmacist...geez al mighty.

Dr. M
Retail pharmacy is a choice that one makes. Some people are simply not cut out for it. Most patients do not give a crap if you had 1 year of education or 6 and won't appreciate it. Perhaps its time for you to think about hosptial or something different...
 
Retail pharmacy is a choice that one makes. Some people are simply not cut out for it. Most patients do not give a crap if you had 1 year of education or 6 and won't appreciate it. Perhaps its time for you to think about hosptial or something different...

And let them win?? No way. I love the people i work with and enjoy resolving issues. I have thick skin, but the daily abuse we take is a lot. Since 2002, the store i manage has had like 15+ pharmacy managers. My store is known as the store from hell. I have been there 7 months, the 2nd longest out of any other manager. The previous one went home one time in tears. So you see, i enjoy retail pharmacy and i have a great customer relationships for the most part, but it only takes one nasty and abusive person to ruin your day. I will not ever take my anger out on an employee or another customer, but i do have a shield from the last 7 months of abuse. Anyway, when i wrote my last post, i had been called incompetent and an dingus just hours before, so it was an impulse post😀
 
And let them win?? No way. I love the people i work with and enjoy resolving issues. I have thick skin, but the daily abuse we take is a lot. Since 2002, the store i manage has had like 15+ pharmacy managers. My store is known as the store from hell. I have been there 7 months, the 2nd longest out of any other manager. The previous one went home one time in tears. So you see, i enjoy retail pharmacy and i have a great customer relationships for the most part, but it only takes one nasty and abusive person to ruin your day. I will not ever take my anger out on an employee or another customer, but i do have a shield from the last 7 months of abuse. Anyway, when i wrote my last post, i had been called incompetent and an dingus just hours before, so it was an impulse post😀

I know how you feel. The first day I was licensed, my company sent me up to a store that didn't have a pharmacy manager in 4 months.

I loved the patients, I liked the scenery (delightful northern city in AZ) and the university next door, the reason why there was no manager was that the previous two bailed for the other companies. Why? It wasn't because the company really sucked, but they didn't pay their techs enough. One day, they decided to leave with their techs to greener pastures.

It didn't take long to learn a lesson: Love your company as much as they love you. In this case, they didn't, so I returned their lack.

I was ecstatic when it came time for me to move to MN to start grad. school.
 
Angry pharmacist or preceptor problem?

Keep your mouth shut! Pharmacy is a very small community and I have gotten myself burned for not keeping my mouth shut as a student and have regretted it ever since. Time has a way of catching up with those who you percieve as evil. It requires no cajoling on your part.

REMEMBER: yOU SEE THE SAME PEOPLE ON THE WAY UP AS YOU DO ON THE WAY DOWN!
 
Angry pharmacist or preceptor problem?

Keep your mouth shut! Pharmacy is a very small community and I have gotten myself burned for not keeping my mouth shut as a student and have regretted it ever since. Time has a way of catching up with those who you percieve as evil. It requires no cajoling on your part.

REMEMBER: yOU SEE THE SAME PEOPLE ON THE WAY UP AS YOU DO ON THE WAY DOWN!

👍 👍 A hard lesson some never learn!
 
Angry pharmacist or preceptor problem?

Keep your mouth shut! Pharmacy is a very small community and I have gotten myself burned for not keeping my mouth shut as a student and have regretted it ever since. Time has a way of catching up with those who you percieve as evil. It requires no cajoling on your part.

REMEMBER: yOU SEE THE SAME PEOPLE ON THE WAY UP AS YOU DO ON THE WAY DOWN!
Unfortunately most people don't understand this until something they say bites them in the rear. I was lucky it happened to me in my first year of pharmacy school..
 
Unfortunately most people don't understand this until something they say bites them in the rear. I was lucky it happened to me in my first year of pharmacy school..

This happened tome repeatedly. I didn't learn about the ramifications until two years out of school when I was interviewing. A particular faculty person at my alma mater gave me a bad reference when someone called to ask. That same faculty person asked if I knew whereelse I had been interviewing. Then, this person took it upon him/herself to call ALL of those places. It forced my hand into a better position and I made out all the better despite this person's efforts. From what got back to me, this person exaggerated the circumstances of what actually transpired.
 
Unfortunately most people don't understand this until something they say bites them in the rear. I was lucky it happened to me in my first year of pharmacy school..

I didn't learn about the ramifications until two years out of school when I was interviewing. A particular faculty person at my alma mater gave me a bad reference when someone called to ask. That same faculty person asked if I knew whereelse I had been interviewing. Then, this person took it upon him/herself to call ALL of those places. It forced my hand into a better position and I made out all the better despite this person's efforts. From what got back to me, this person exaggerated the circumstances of what actually transpired.
 
Angry pharmacist or preceptor problem?

Keep your mouth shut! Pharmacy is a very small community and I have gotten myself burned for not keeping my mouth shut as a student and have regretted it ever since. Time has a way of catching up with those who you percieve as evil. It requires no cajoling on your part.

REMEMBER: yOU SEE THE SAME PEOPLE ON THE WAY UP AS YOU DO ON THE WAY DOWN!

I think that in the context of a preceptor-student relationship, the above quote is horrible advice. If you are a student and your preceptor is always angry and it interferes with your learning and understanding or it puts you in fear, it is your obligation to say something to him/her, regardless of how small you preceive pharmacy to be. Of course, handle it professionally and not rudely, but make sure you handle it or you're only short-changing yourself.
 
I think that in the context of a preceptor-student relationship, the above quote is horrible advice.

You are entitled to your opinion. However, I would caution you about labeling someone else's advice as horrible as that I am entitled to my opinion. Angry is a relative term and is different between the people who are participating in this discussion this. My experience with an angry preceptor is most likely a lot different than yours and serves as the basis for my comment.

1) Angry staff pharmacist. This person loved to whine and complain about how she was treated on the phone by nurses and physicians that when I would deliver the medications, I would receive frustration from the nurses. It made my day a wreck. I did not complian and just passed off the pharmacist's comments. I would apologize for her when I went to the floor and told the nurses that I would do everything I could as a technician to make their day easier. The benefit was that I avoided a conflict from the pharmacist and learned a lot from the nurses about what they needed from me as a pharmacist. I also learned from the other more receptive pharmacists in the department. What a great perspective I got by keeping my mouth shut.

2) The Angry faculty preceptor was the basis for my advice. This person was (and still is) nationally known for her expertise and her attitude. On rotations, her resident fell asleep during a case in the OR leaving me alone (and unlicensed) to provide information to the surgeon, which I did under his license. After the case, the reisdent ordered me to take her home. The resident further made life misreable because she did not like me to participate on rounds, ask questions, and provide information when asked by the physician who was trying educate me. "How am I supposed to learn?" was the question I asked. I then sent a POLITE e-mail to my preceptor asking to meet (like you suggest on the thread) because I felt like my ability to learn was not as good as it could be. She brought me into her office and threw me off of the rotation, denied me an appeal process according to the official university policy, and tried everything she could to fail me for the rotation. As if that wasn't enough, two years later, she fabricated some aspects of this situation to paint me in a bad light and screw my chances with potential employers two years after graduating and three years after the incident transpired.

So, my advice, based on experience, is to make due with what you have and try to learn more from the next preceptor. There will always be someone else to learn from. Students should be resourceful in their acqusition of knowledge.

As a poster, I would caution you against attacking me or any other posters. This is a forum for the expression of opinion.
 
I was not attacking you. My opinion is that you are giving bad advice to other potential pharmacy students, that's all. It sounds unfortunate for you that your school didn't have a very good Experiential Program that would support the student when an issue with a preceptor arises. I wouldn't use your experience, and cloud the judgement of others with your bias, as far as what is the right way to handle situations on rotation. If there is a problem, it needs to be addressed. If you keep your mouth shut and do nothing, you are doing yourself a dis-service and any students that go to that rotation after you, as well.
 
I would be very careful labeling someone else's opinion as bad advice, disserving, or having the ability to cloud judgement.

On this particular rotation, my learning ability was impaired and I politely communicated this to my advisor. This is what you suggest in your posts. I presented an example of even when tastefully done, speaking up can have the potential to backfire. On a rotation, one is there for four to eight weeks depending opn the school. Most rotations have a midpoint evaluation where a student can communicate their feelings to the preceptor about the learning environment. Most faculty, including myself, would do everything we could to make the learning environment suitable for the students. There are some faculty who just dont care.

The information that I was impaired from learning? I learned it even better on my next rotations and fellowship because I was deprived.

The bottom line is that anyone should be able to stick out a rotation for four to eight weeks.

Your opinion is valid from a student perspective. You want what you paid to receive. Absolutely understandable. I just don't agree with it because I have more experience in the field with precepting students (pharmacy, medicine, nursing, EMT,a PhD). Sometimes you just have to pick and choose your battles.
 
You are entitled to your opinion. However, I would caution you about labeling someone else's advice as horrible as that I am entitled to my opinion.

So advice can only be horrible if you AREN'T entitled to your opinion? You voted for Kerry, didn't you?
 
There is no guarantee that on a subsequent rotation you will make up for what was lost on a previous rotation; to think so would be unintelligible.

I agree, you should be able to stick out a rotation for the duration unless there's a bigger issue (harassment, etc.) but you should also be prepared to demand a beneficial experience, otherwise you're spending a lot of money to waste a lot of your time and not learn anything in the process. If that's how you suggest people make their way through pharmacy school instead of speaking up for themselves, I'm going to disagree every time.

I'm sorry that you can't see how illogical that is.
 
I would be very careful labeling someone else's opinion as bad advice, disserving, or having the ability to cloud judgement.
.....


I know I'm pulling from context, but...

So you're saying post the opposite opinion if you like, but don't tell someone that their idea was bad.

Most faculty, including myself, would do everything we could to make the learning environment suitable for the students. There are some faculty who just dont care.
....
I just don't agree with it because I have more experience in the field with precepting students (pharmacy, medicine, nursing, EMT,a PhD).

Are most preceptors that unapproachable, or is this an isolated incident? If it's not an isolated incident that a preceptor has a chip on their shoulder and any opposition is met with vindictiveness, then yes, keeping your mouth makes sense. If the preceptors are generally approachable with few exceptions like the rotation nazi, then why not bring up any problems and ask for ways in which improvements can be made, either in your perceptions, or the actions of those causing grief. Given that there are obviously exceptions to the positive preceptor situation, it seems to me that it may be advantageous to ask someone else who may have been on that rotation previously for an opinion on the possible consequences of trying to contact them about improving the rounds. I could be way off base here, but saying something in humility seems to me to be better than saying nothing in anger.

Since you do have experience in precepting for Pharmacy, if one of your students had a problem, would you not want to know about it? It sounds like you would. I also think SDN would want to know if one of her students was having a problem during rotations. That's why it's surprising that you'd say keep your mouth shut anyway. (Or am I just ignoring good advice.)
 
.....
I know I'm pulling from context, but...
So you're saying post the opposite opinion if you like, but don't tell someone that their idea was bad.

I try to be very careful with my response to people with opposite opinions by saying this like "I see you point, but I don't agree with it." I do not think it is in the best interest to call something horrible advice ort accuse someone of clouding judgement. I am presenting my opinion.

The thread split into the definitions. 1) Angry pharmacists (which a student should be able to work around in most situations) and 2) Angry preceptors.

Are most preceptors that unapproachable, or is this an isolated incident? If it's not an isolated incident that a preceptor has a chip on their shoulder and any opposition is met with vindictiveness, then yes, keeping your mouth makes sense.

At my alma mater, a number of preceptors were tough, but had personality issues like this when it came to dealing with students. It has been a rough sell for the new administration when they try to propose changes.
Since you do have experience in precepting for Pharmacy, if one of your students had a problem, would you not want to know about it? It sounds like you would.
I am saying that students need to take the situation on a case by case basis. If it were someone like me as preceptor, I would have an open and honest discussion about the concerns.
 
Its a bit interesting how this thread has evolved.....angry pharmacists &/or angry preceptors......altho, not surprisingly, since this is a site for students & practioners, so it is logical students might correlate behaviors of pharmacists to be similar to their preceptors.

While it is true that many preceptors are pharmacists, I'm not sure this is what Klebsiella meant in the original post.

In the workplace....IMO...that is the most tough position to be with angry folks (it can be techs, dops, clerks, etc). You cannot get away from them unless you choose to change jobs. So, somehow, you have to get along with them the best way you can.

In my experience, altho long (yeah...I'm old! - but, that means I've worked with LOTS of people) I've noticed that folks who are angry are often that way because of frustration. Sometimes..its been with me, but most often its due to circumstances or situations in which I've had no part at all.

Golf brought up the situation with the preceptor-student relationship, which, is a unique one. An angry preceptor won't stay a preceptor very long. It may seem like forever for you, as the student, but in the academic/clinical world, that person won't last too long.

However...remember - there is a difference between one observed "angry" incident or, what I think Klebsiella was referring to, which I interpreted to be, that curmudgeonnly (sp?) grumpy guy. Each one of us can & does have our "angry" outbursts - hopefully, few in the workplace. As a student, I think that's an educational opportunity in itself. I would challenge any ICU pharmacist working in a hospital who does cardiovascular surgeries not observe a pt going downhill fast, 2 surgeons opening the chest in the ICU bay & at least one of them getting angry & making the next 10 minutes sheer h*ll for everyone while they try to get that heart beating again & the pt back into the OR.

Likewise, I've thrown an angry fit in certain circumstances as well and the students and techs scamper to just get what I want done & out of my way. Is it my norm? No. Is it effective? No. But, a good preceptor does not consistently do this & if he/she is really good.....will later sit down with the student & talk about what happened in the situation. I've had students with me when that exact open-heart surgery situation has occurred & I've sat down with them later & explained not just the clinical/physiological situation which was causing the physician's anger, but what our place was as pharmacists & the importance of not making the clinical situation become a playground for emotions. In pharmacy, we do have to develop a professional thick skin since we have to work with people who are sick or with people who are trying to save a sick person's life.

When I've had my own outbursts...I've also sat down with my students & tried to explain all the things which were going around in my head. Trying to explain a pharmacist's frustrations, which generate anger, does, IMO try to help the student understand what actually goes on in a real life job situation. Many times a student observes behavior, but does not understand the reasonings which went into the behavior's they see.

Golf - I think your question was rhetorical. Perhaps I've gotten it wrong? However, I would want you to be able to come to me as a student & ask me if there was something which you were doing - or not doing, which was contributing to any difficulty. I don't think I'd use the words anger, frustration, irritation or any other judgmental word. But - yes, I'd want the dialog. I would be very, very irritated if you went over my head & directly to the rotations director since part of my job is not just, in my case, to teach you ICU &/or OR pharmacy - but also to teach you how to interact with all the colleagues we come in contact with and how to deal with stresses which might cause anger or frustration. But...recognize also, you may just have a very poor preceptor, which you can't do anything about. Some people are just not good teachers & preceptors, are often not permanent faculty.

But - that is entirely different than a workplace situation. In that situation, you get who you get (techs suffer for this all the time!) & not all pharmacists are teachers (thus, are not preceptors)...so my advice....learn to let other's frustrations (which are manifesting as anger) fall off you. If it becomes so difficult you cannot work with that person - talk with the individual first. Every dop I've every worked with will give that same advice. They are not there to monitor each & every kindergarten fight. Work it out. When that doesn't work - then, you must go to the dop....then it becomes a disciplinary proceeding - which Anon has documented, he has suffered for. Those kinds of things do indeed haunt you and can for a long time....he shared his own story & what he would advise. I might choose differently & in hindsight, so might he - but...he gave his advice based on his experience. Its our experience which shapes who we become as professionals.

So....Farmer - did I answer your question about what I would want from my students? I hope so!

Golf...did that help in how you might ever have to address a situation as a student? I hope so!

To all the others - sorry for the long post!!!😳
 
Yeah, I'm good with that. It's what I expected. I think the thread morphed the message. Clarification was good.

Part of me HATES to be predictable.....but I'm glad I clarified😀 .
 
Golf brought up the situation with the preceptor-student relationship, which, is a unique one. An angry preceptor won't stay a preceptor very long. It may seem like forever for you, as the student, but in the academic/clinical world, that person won't last too long.

😳


This is eaxctly why a lot of schools (Medical and Pharmacy have redefined tenure. My specific case study is tenured at a school with what I call "old-tenure." This person isn't going anywhere.
 
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