Would working in patient access be considered clinical experience?

[SpideyMD]

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
• Other duties as assigned.

Thanks!

---

Members don't see this ad.

 

[Mr.Smile12]

• Expresses sincere concern and empathy when dealing with customer complaints.
• Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
• Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
• Identifies and communicates payroll authorization and referral requirements to patients.
• Explains insurance benefits and patient liability by using appropriate communication methods/styles.
• Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
• Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.
• Recognizes when a problem needs to be elevated for resolution and involves others in the problem solving process when additional input is needed.
• Other duties as assigned.

Thanks!

Why do you think it is not clinical experience?

 

[SpideyMD]

Why do you think it is not clinical experience?

I guess because for the most part I wouldn’t be putting my hands on patients?

 

[LizzyM]

Are you speaking to them face-to-face? If so, it is clinical in my book as they are patients and you are speaking to them face-to-face which means you are in close proximity to them.

 

[SpideyMD]

Are you speaking to them face-to-face? If so, it is clinical in my book as they are patients and you are speaking to them face-to-face which means you are in close proximity to them.

yes i am. thank you

 

[cj_cregg]

Agreed, if this is mostly stuff you're handing off in an admin office somewhere over email/phone, probably not clinical. But if you're working with patients/staff in person, yes clinical.