Crisis Text Line selling data to for-profit company

[futureapppsy2]

Suicide hotline shares data with for-profit spinoff, raising ethical questions

The Crisis Text Line’s AI-driven chat service has gathered troves of data from its conversations with people suffering life’s toughest situations.

www.politico.com

I know as a suicidologist and clinician, I'm supposed to be in favor of these, but honestly, I'm beginning to think that they are a lot more iatrogenic than we'd like to admit, between stuff like this, doxxing callers, etc.

Thoughts?

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[psych.meout]

It's just like all those other mental health treatment apps like Better Help. They're either just grifts to get VC money for a product that will never actually be profitable or they're ways to scape up as much personal data as possible to either be sold to other companies or used in the owners' other for-profit ventures.

This is what happens when every aspect of our lives have been commodified and financialized.

 

[PsyDr]

Electronic Health Records Vendor to Pay $145 Million to Resolve Criminal and Civil Investigations

www.justice.gov

The only reason they want to collect data is to make money.

 

[psych.meout]

Electronic Health Records Vendor to Pay $145 Million to Resolve Criminal and Civil Investigations

www.justice.gov

The only reason they want to collect data is to make money.

Exactly. Any claims that they want to help patients or providers is just a smokescreen or whitewashing of their actual interests in monetizing data.

And there's some pretty significant ethical issues in claiming that customers/clients consented to have their information collected and used like this because there's an EULA and disclaimer when they first go to use the app. If someone is so distraught to the point of HI/SI and desperate for help like that to avoid harming themselves or others, what are the odds that they're going to actually read this information? And have they really consented without duress if they were in that state?