1) The secret of patient care is caring for the patient.
2) Customer service matters, and the worst customer service I've ever seen has been in the ED. Pay attention when you go to a hotel or a restaurant at how people working for tips treat you. Then use those techniques. If you do, you'll never have to worry about your patient satisfaction scores because most nurses and doctors have no idea how to give good customer service. The bar is pretty low.
3) Know your limits. When you start getting uncomfortable, there's a reason. Load the boat.
4) Better to order an extra test or admit a patient that might not need it than to lie awake at night worrying about it.
5) While it's important not to facilitate addiction and criminal behavior, you're not a cop and neither are your nurses. Your role is not to catch every drug seeker in the world and make sure no one ever drives on narcotics. Being suspicious of a sketchy situation is okay, being cynical in every situation is not.
6) Learn how to be quick and efficient. Then do so when the situation calls for it. Cruise through the 90% of patients that require little thought so you have the time to spend on the other 10%.
7) Use the EMR to make you more efficient. Find the work arounds for the situations where it makes you less efficient. Free text boxes are your friend.
8) Empower your nurses. Back them up. Defend them. Buy them dinner. Be the doc that causes the nurses to sigh with relief when you walk in the door.
9) It's required that you say "no" sometimes. Not everyone needs narcotics. Not everyone needs a work note. Not everyone needs disability. Not everyone needs a CT.
10) Help your patients understand the concept of number needed to treat.
11) You probably won't come up with a definitive diagnosis for the majority of females between 15 and 45 with abdominal pain. Some are crazy, some are drug-seekers, some have diseases you don't have the tools to diagnose (endometriosis, ulcerative colitis), and some have diseases we don't yet understand. Get comfortable with uncertainty. Speaking of which, most chest pain is undiagnosable no matter how many specialists are called or tests are done. Get used to it. It's okay to discharge someone with diagnoses of "chest pain" and "abdominal pain."
12) Be the "dumb emergency doc." "I don't know what you have, but nobody goes home from my ED who can't eat, talk, walk, pee, and poop" (when they normally can.)
13) Be very careful giving up ownership. Ownership means more hassle in the short-term, but less in the long-term due to more money and most importantly, more control over your job-which matters far more for long-term job satisfaction.
14) Squirrels get sick too.
15) The most important thing when evaluating a job is the people you'll work with.
16) Just say yes to patient transfers. Even if the patient doesn't need to come to the ED, at least you're rescuing him from an incompetent "provider." Besides, transfers are good business since they're usually insured and if you're mean, that'll be the last one your ED gets from that clinic or urgent care.
17) Start your presentations to consultants with what you want them to do and why. "I want you to come in and scope this woman who has a steak in her esophagus." "I want you to admit Mrs. Sanchez because her sats are 82% and she has multi-lobar pneumonia." "I want you to look at Mr. Jones's forearm x-ray and let me know if this is surgical."
18) Figure out what your boss's/partners goals are and help him to achieve them.
19) Get your lovin' at home.
20) Emergency medicine is only a lifestyle specialty if you're working less than 120 hours a month. Beyond that point your lifestyle is no better than any other doctor's.
21) You will want to work fewer shifts and definitely fewer night shifts in the future. Plan your finances accordingly.