How much math do RETAIL CPhT use?
Basic math, all the time when processing prescriptions.
How often do they count pills, mix medications?
At the pharmacy I work at, (and I would think most pharmacies are similar in set up) there are 3 stations, and I spend about 1/3 of the time at the filling station. There is no strick adherence to where you have to be at any given time; you just go where you're needed. I don't do any compounding. If as in mixing, you mean reconstituting, then I'd say I come across oh, maybe an average of one out of 20 or so prescriptions that need to be reconstituted; there's not too much of that at our pharmacy.
Who do you conversate more? Insurance companies or Customers?
Customers about 200 times more. The only time I ever talk with insurance companies is when there's a problem getting them to accept a claim. I maybe call them once perhaps twice daily. Some days I don't call them at all.
Who's more annoying? Customers or Insurance?
Customers, customers, customers thrice over. In fact, I don't find insurance companies annoying at all. I come across an insurance card that's a little annoying to enter sometimes because it's so obscure; but that doesn't happen too much anymore because I've seen so many of them. What's really annoying is the customers who don't understand their insurance plans. Or the ones that really get me is the ones that don't understand that the pharmacy and their insurance company are two separate entities. I don't know why that's such a difficult concept to get through their thick skulls. Since we're on the topic of annoying customers, the ones that top it all for me are the ones who think its "my" fault because the doctor did not respond to our refill authorization request. For some reason, they think it's the pharmacy's job to get their refills authorized for them. I even had one give it to me in that exact terminology--"Well, isn't that your job?" "No, its actually not" was my response. She wasn't too happy about that.
. just pay attention 
