Sick coworker, How to mass text or call for help?

[molyhelp]

Dear all who are not sick yet,

Let's see the horror movie...You open the high volume store....Helper is supposed to open with you...10 minutes later, you are still alone, you wasted 2 minutes to find the schedule, find the phone number of the person that is supposed to be here, leave a voice mail to remind this person to wake up and go to work ....20 minutes later...you are getting behind, walking faster...30 minutes later....you are under water and you now run left and right, answering phone, accepting new scripts, apologizing for the long wait time...ringing up medications and 20 non-pharmacy items...back to phone...back to other side of pharmacy....you say with the most apologizing tone..."I am sorry for the wait, my friend is sick".....back to other side of pharmacy...and line started getting longer...people started yelling ....You reach the line of semi-madness...You know the feeling.....your friend called in sick...you are now going to do all this work in the pharmacy with less help, WITH THE SAME DAILY PRESSURE. Pardon me, the DOUBLED DAILY PRESSURE...Compound exponentially that with extra pressures because you now know you have more chances of making mistakes and your coworker may not handle the extra demands from other stressed people around you....and SNAP.

Here in your mind now, as a pharmacist, you know you can handle pressure or try to be in the best behavior as possible...but you can not be certain about others' mindset and ability. Certainly, we don't want to diffuse a customer's complain in this hectic day when you are already under the water and just trying to survive without making mistakes and giving out wrong pills....

You count on the district to contact helpers for you. Wait....your district does not have an effective system for that. I have lived through over 50 work days like this in my life so far and I got 1 successful event that a technician came in to help. It's time for us to unite and write our own Action Plan to protect our license or our sanity. We have to stick together here when our friends are sick.

With that in mind, I am curious and hope the genius community here would help in discussing ALL PROS AND CONS of a system that will mass email, text, and mass call people. Some of us can accept certain cons of a system as long as the net benefits outweigh the net costs. Only you will know the level of net benefits that you are willing to accept. So, please share all ideas, some of us will adapt and fit that tool to our certain specific situation...Brain storm time is here and now...

I will start: I can partner with about 10 stores around me to split the cost.
Technology is available....to a point.
++++++++++++++++++++++++++++++++++++++++++++++
EMAIL: Free email can mass email to people. We need to get a list of people that will take email. Some people don't check email. So, we will combine with another tool.

Mass email tool exists such as:
Personal smart phone.
Webmail: Yahoo, Gmail....

++++++++++++++++++++++++++++++++++++++++++++++

TEXT: Any mass text tool? Free is better? I am willing to pay about $10 a month for a service that will get me out of the pressure and minimize my chance of dispensing wrong medication and get written report in my Quality Assurance record. Some people don't check text. So, I will combine with another tool.

Mass text tool exists such as:
Personal smart phone. (Updated, thanks to PEZDISPENSER and RxMonkey)
Facebook (Updated, thanks to PEZDISPENSER)
Twitter (Updated, thanks to PEZDISPENSER)
Text from email (Updated, thanks to PEZDISPENSER)
www.SendHub.com (Updated, thanks to ChalupaBatman86)

++++++++++++++++++++++++++++++++++++++++++++++

CALL: Any mass call tool? Free is better? This system is a little more complicated, I am willing to pay about $10 a month for a service that will get me out of the pressure and minimize my chance of dispensing wrong medication and get written report in my Quality Assurance record. Some people don't check voice mail. So, I will combine with other tools.
Mass call tool exists. Found on internet with keyword: robocall, robodial, autodialer.

DIAL MY CALLS
http://www.dialmycalls.com/
This is the best service so far to do all in 1 company: mass call, mass text, and mass email. Please see all the details in the post below, posted 07-12-2014.

SENDCALLS.COM
http://www.sendcalls.com/pricing.php
Pros: No setup fee. No contract. May fit the needs for most of us. 30 seconds cost 3 cents. Price per successful call. You call the system and leave your voice (or access the system and type text then system will convert text to voice). Then, control system by internet to start the mass calls.
Cons: May not work for some of us who don't have web ability on cell phone. We need to control system by web to start calls. If you have smart phone, then, you can start calls from pharmacy store.

++++++++++++++++++++++++++++++++++++++++++++++


FAX: Mass fax tool exists such as
www.efax.com with Fax Broadcasting service. (Updated, thanks to OLD TIMER.)
Cost: about $17 a month.
Can send 150 pages a month (we are working as a group of pharmacies of about 10 stores.)


I plan to fax with contents like this:
Store Number 1234, corner of Sick and Help Me, city of Crying. Needs help today from 8 A.M. to 5 P.M. Please send messages to friends that can work and help. (We are understaffed now so please only contact back if you can work. Thank you kindly.)

Please contact my cell phone 123-123-1233
Cell: Call or Text: 123-123-1233
(Please don't call pharmacy phone (000-000-0000) it will be ringing non-stop with patient's calls.)

Thank you very much for your help.
---------------------------------------------
***************************************************************




I have volunteered many days in my life so I have no issue about taking this project for my friends. I hope the community here will please share your constructive Thoughts...Comments...Positive points, Negative points....

Please continue to share your comments even if years later...We will always have better idea for this life long issue of sick coworker...Let's work together on this for the better days ahead...Thank you very much in advance.

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Members don't see this ad.

 

[297point1]

Disclaimer: I have zero retail experience. But I know a problem when I see one.

You referred to this technician as your friend (several times in fact). They are your co-worker and your subordinate; they should not be your friend.
If they are your friend, you can't allow that friendship to interfere with your professional relationship.
You will get canned for failing to meet your metrics long before that technician does.

 

[pezdispenser]

We do have a mass texting system, and also use facebook and twitter, lol.

There are ways to send an email which comes out as a text message: http://www.wikihow.com/Send-a-Text-from-Email

So all you have to do is create an email mailing list, and ask people to subscribe with their cell phone email address.

 

[RxMonkey]

Disclaimer: I have zero retail experience. But I know a problem when I see one.

You referred to this technician as your friend (several times in fact). They are your co-worker and your subordinate; they should not be your friend.
If they are your friend, you can't allow that friendship to interfere with your professional relationship.
You will get canned for failing to meet your metrics long before that technician does.

I see your point. Very much so. But it's hard not to get friendly with people that you spend so much time with in such close quarters. Stand 10 feet from someone 30-40 hours/week for a couple years. You will either be very good friends or hate eachother's guts (Sometimes both).

To Moly: Every store I've worked at had a list of phone numbers of techs in the area that were normally looking for hours. Perhaps work on collecting a list of people. Your DM probably has a short list of techs as well. You can borrow from his/her list. Your smart phone most likely has a way of creating a group within your contacts list and you can send a mass text to everyone fairly easily.

 

[gtpederson]

It has always baffled me that people can no-call/no-show and keep their jobs.
We used to call that, "Quitting."

Even if you're sick, calling at least an hour or two before your scheduled shift should be mandatory.
Since we went to PTO, apparently we can't write any one up for calling in sick (even for no call/no show) if they have PTO time available to use.

 

[molyhelp]

......You referred to this technician as your friend (several times in fact). They are your co-worker and your subordinate; they should not be your friend.
If they are your friend, you can't allow that friendship to interfere with your professional relationship.
You will get canned for failing to meet your metrics long before that technician does.

At certain pharmacies, I have seen this strategy managed the pharmacy successfully....and the coworkers are always in line. Some work with fear mood in air, both technicians and pharmacist for getting fired.

...it's hard not to get friendly with people that you spend so much time with in such close quarters.

At certain pharmacies, I have seen this strategy managed the pharmacy successfully....
The technicians secretly worked after hour to make the manager happy or even go to other stores to pick up medications voluntarily, free of charge...all to make the manager happy...because they are friends...

The balance point floats and leans depending on environments...

To Moly: Perhaps work on collecting a list of people.

Yes, I am working non-stop on that list of people......

Your smart phone most likely has a way of creating a group within your contacts list and you can send a mass text to everyone fairly easily.

Thank you for the great thoughts and good points...Keep ideas coming please folks....

 

[ChalupaBatman86]

Try SendHub

 

[molyhelp]

Try SendHub

Tried SendHub, very good website, got FREE TRIAL ACCOUNT in 5 minutes, chatted with specialist for the MASS CALL FUNCTION. Sorry, can not MASS CALL, yet.

Here is the log of chat if any is interested........
→Morning Specialist !!! Please guide me !!!
north: hello, how may we help you
→Hi, how do we send out VOICE MESSAGE to group?
→I have this situation where 1 coworker is sick and we need to please send out 1 VOICE MESSAGE to all in group so the receiver will hear voice.
→Some receivers don't have cell phone always nearby and willing to give out VOICE NUMBER only.
north: the voice message would go out via text. if the receiver's number cannot accept text messages then it cannot receive voice message
→Any option to robo call the receivers in the group like marketing company?
north: we do not offer robocalls. some states do not allow it
→Some workers are old fashion and only have home phone with land line only. What would you recommend to send the message to these workers so we increase the chance of having help during this hectic day. We are calling the group of under 50 people for each event when a member is sick. We are not marketing company, just crying out for help to as many as we can. Please help ......
north: this is something we are not equipped to accomplish
north: ours is a business phone system. we have no auto dial capability
→Thank you very much for very good precise answer. If you someday have the capability for this needs, please market to pharmacy. When a pharmacy coworker is sick, we need to save time to work and dispense medications precisely. Therefore, we aim to minimize the wasted time when we ask for helpers to come in. This is a niche market segment that perhaps you want to bring to the strategic planning table for the pharmacy market is nationwide and as long as pharmacy members can be sick, we will always have needs to mass call, text, and email for help. Please keep me in the mailing list. Thank you very much again and have a nice day...
north: we are currently working with a few pharmacies but the function you have outlined we currently do not offer

---------------------------
In this short visit, SendHub is good service but at this point can not mass call to send out VOICEMAIL the traditional way.

Why VOICEMAIL? I have people that don't have cell phone, don't have smart phone, will give land line phone number only.
Even some people willing to give both numbers to increase the chance of receiving the message.

In pharmacy, I have seen both ways...
Some technicians need to earn money more by working hard. They want to give me both phone numbers so I can call and text.
Some pharmacies need to have helpers fully staffed within the budget.

We are working on a win-win partnership here, folks...
Please keep the ideas coming....

 

[Old Timer]

You're kidding, right? You need a plan? You need a proctologist to get your head out of your hind parts. You make it clear to your techs that no call no show is grounds for dismissal. Fire one and watch to see if anyone else will do that. They are not flipping burgers and what they do is important to the patients, the company and you you as their manager. If they are ill, they should come to work until a replacement can be found. If they are so sick they cannot come to work, they are to use that new invention called the phone. Using said device, they are to contact the pharmacist that will be on that day and let them know. They should call their colleagues to get coverage. In our district the pharmacy supervisor will send out a mass e-mail and fax to all of the stores asking for help if you can't solve it yourself. You also need a staff that is large enough and flexible enough to move things around to cover the sick call.

 

[Sparda29]

You're kidding, right? You need a plan? You need a proctologist to get your head out of your hind parts. You make it clear to your techs that no call no show is grounds for dismissal. Fire one and watch to see if anyone else will do that. They are not flipping burgers and what they do is important to the patients, the company and you you as their manager. If they are ill, they should come to work until a replacement can be found. If they are so sick they cannot come to work, they are to use that new invention called the phone. Using said device, they are to contact the pharmacist that will be on that day and let them know. They should call their colleagues to get coverage. In our district the pharmacy supervisor will send out a mass e-mail and fax to all of the stores asking for help if you can't solve it yourself. You also need a staff that is large enough and flexible enough to move things around to cover the sick call.

What? Pretty sure all they're supposed to do is call you and tell you they are not coming in. Preferably, at least 1-2 hours before they are supposed to be there.

 

[molyhelp]

In our district the pharmacy supervisor will send out a mass e-mail and fax to all of the stores asking for help if you can't solve it yourself. You also need a staff that is large enough and flexible enough to move things around to cover the sick call.

Great idea...Mass Fax to stores...Thank you very much...

FAX: Mass fax tool exists such as
www.efax.com with Fax Broadcasting service. (Updated, thanks to OLD TIMER.)
Cost: about $17 a month.
Can send 150 pages a month (we are working as a group of pharmacies of about 10 stores.)


Please keep ideas coming folks....we are approaching good list here...

 

[molyhelp]

Latest finding:
http://www.dialmycalls.com/

This company says it can do all three: mass text, mass call, mass email.
Great news, I tried the service and was very impressed. Here are the Pros and Cons: I hope this fits your needs.

Cons: this will cost us some money to have the job done professionally with good results.
Pros: Plenty so far, check it out. Hope it fits your needs.

They can do this with Paid Service: Unlimited Plan:
Cost: $7.50 a month. No contract.
Call: No call restrictions, call as many people as you want, whenever you want. Recordings can be longer than 30 seconds up to 2 minutes. Extra call options like push to repeat, push to record, push to opt-out, and others.
Text: send SMS messages.
Call: Perfect for when you're away from a computer: Use toll-free phone to record messages and send out calls from any touch-tone phone. THIS IS VERY VERY IMPRESSIVE for us in the busy and understaffed pharmacy.

They also have free service with many limits.
They also have Paid Service: Pay as you Go plan for 10 dollars minimum to start. The money will just sit in account until you spend, no expiration date.

Please see link for pricing and ability of each plan.
http://www.dialmycalls.com/pricing.html

Here are the juicy details. I like this. Tested with Free Trial Account:
Easy to use.
I tested the Mass Call function.
Typed test message, system converted to VOICE MESSAGE.
Calls went out immediately to 2 test phone numbers.
I decided to not pickup the phone. They left me my customized voice message. Good job.
Also, they sent a copy of voicemail to email so the receiver also received email with a copy of my customized voice message. Even better job.
1 action, got 2 goals accomplished: Mass Call and Mass Email done.

I tested the Mass Text function.
Typed text message, system texted right away. Good job.
Message could be 110 characters, you can extend with 112 more characters. Not enough? can extend more with 112 characters.
Also, they sent a copy of text to email so the receiver also received email with a copy of my customized text message. Even better job.

(Tip: To test this text function, you need credit: Free Trial Account has no credit for texting, you can only call. To try texting, you need 1 credit for each text, you can earn 50 credits by referring a second person. After the second person signed up for Free Trial Account, instantly, both get 50 credits each, which is good enough for trying the functions of system.)

In summary: I like 3 services in 1 company as I only have to maintain 1 contact list of about 40 technicians and within 5 minutes, I can call, text, and email to all of them and get back to work right away.

My tentative Action Plan (that may fit your needs):
Step 1: I will open the account, create a group of contacts which will contain all the phone numbers and emails of my 10 technicians in my area.
Step 2: I will pay them 10 dollars for the Pay-As-You-Go service. That will give me 140 credits which will never expire and still sit in my account until I use. 140 credits will average out to be 7 cents a credit. This means: If I call + email 1 person, I spend 7 cents. If I mass call + mass email 10 persons, I will spend 70 cents. Pretty good deal for rescuing me at the pharmacy.

If you have no smart phone: They claim you can use phone to call them and send your message (I will test and share here). All without the need of a computer or smart phone. Just the old way of calling for help. Now, for 70 cents more, I reach 10 people with both voice call and email in 1 action.

If you have smart phone already, you are ready to rescue yourself, just mass text to 1 group (which will reach as many technicians as you want), they will also get emails (if you want), all for 7 cents each person. However, with smart phone, you can mass text and mass email to 1 group for free without this service. You just have to maintain a second set of contacts outside of this service.

If a coworker calls in sick, I plan to contact this service by my telephone, record my customized voice message to beg for help, then, the system will mass call and mass email at the same time. I spend 70 cents and I go back to work right away, knowing 10 persons will receive my cry for help in 2 ways: voice call and email. I can afford that for 70 cents.

Step 3: Now, I need to test that. I will ask them if the plan is feasible (1-800-928-2086, closed now during weekend). Then, I will invest 10 dollars and let you know.
http://www.dialmycalls.com

I have no benefit from sharing this service with you.
I hereby encourage all friends in this community to share and introduce similar services that will help ourselves.
Anyone else here have successfully done similar action with similar service? Please share. Thank you very much.

 

[Old Timer]

What? Pretty sure all they're supposed to do is call you and tell you they are not coming in. Preferably, at least 1-2 hours before they are supposed to be there.

They owe more than that or they can't work for me. I don't have people on the sidelines waiting to go in like the New York Jets. That means their colleagues and I will have to work much harder. If they don't give a **** about us I don't need them on my team.

 

[josh6718]

They owe more than that or they can't work for me. I don't have people on the sidelines waiting to go in like the New York Jets. That means their colleagues and I will have to work much harder. If they don't give a **** about us I don't need them on my team.

Exactly.

When I have had an issue with an employee's attendance in the past, I first explain why showing up on time is important. When they call off/come in late, it leads to poor service and puts a burden on the entire pharmacy team by having to pick up their work and responsibilities. I tell them it's difficult enough with the hours we have, and I need to depend on them with the hours that we are budgeted.

I ask them if this is job is something they still want and are able to do- if they say no, then its usually simple. If they say yes, then I lay out the expectations in writing:

"Old Timer is expected to arrive to work on time and work the full duration of all of his scheduled shifts. If 3 occurrences happen within a rolling 12-month a written warning will be issued, after 3 more occurrences a final warning will be issued. If there are yet 3 subsequent occurrences, Old Timer will be terminated."

Hold everyone to the same standard, and follow through with the consequences. If not, then don't expect things to change.

 

[BidingMyTime]

They owe more than that or they can't work for me. I don't have people on the sidelines waiting to go in like the New York Jets. That means their colleagues and I will have to work much harder. If they don't give a **** about us I don't need them on my team.

Well, if they are puking all over the medicine, that could be a health hazard. Someone who is truly sick should NOT come to work, obviously they should let their supervisor know with as much time as possible. If the store doesn't open until 08:00, then they can't really call in sick until 08:00. However, given the other thread with the pharmacists talking about pretending to be sick, without any regard to their co-workers, I can understand the skepticism that someone calling in sick, probably really isn't sick. Which is why I only call in sick, when I am truly sick, and that fortunately, only happens about once every 3 -4 years. All companies need to go to ET, and roll sick time & vacation time together to quit rewarding selfish people who pretend to be sick, just to use a sick day as a vacation day.

 

[Old Timer]

Well, if they are puking all over the medicine, that could be a health hazard. Someone who is truly sick should NOT come to work, obviously they should let their supervisor know with as much time as possible. If the store doesn't open until 08:00, then they can't really call in sick until 08:00. However, given the other thread with the pharmacists talking about pretending to be sick, without any regard to their co-workers, I can understand the skepticism that someone calling in sick, probably really isn't sick. Which is why I only call in sick, when I am truly sick, and that fortunately, only happens about once every 3 -4 years. All companies need to go to ET, and roll sick time & vacation time together to quit rewarding selfish people who pretend to be sick, just to use a sick day as a vacation day.

If you read my post I said if they are so sick they can't make it in at all they need to call. I don't want them puking all over the counter. There are times people have a cold and don't want to work and I understand that. Those are the times they need to get in here until I can find a replacement. Also, all of my techs have my cell phone so they can call any time. I agree that all Paid Time Off should be lumped together so people don't have to lie.

 

[Sparda29]

They owe more than that or they can't work for me. I don't have people on the sidelines waiting to go in like the New York Jets. That means their colleagues and I will have to work much harder. If they don't give a **** about us I don't need them on my team.

They don't get paid vacation/sick days?

 

[Old Timer]

They don't get paid vacation/sick days?

Sure they do, but I have a store to run. I would never hire anyone with your attitude. I want people who are dedicated and work hard for me. I reward them to the best of my abilities.

 

[Sparda29]

Sure they do, but I have a store to run. I would never hire anyone with your attitude. I want people who are dedicated and work hard for me. I reward them to the best of my abilities.

I have no problem coming in with the cold/sniffles as long as I can cash out on my sick time at the end of the year/retirement/etc. Or just change the PTO to be all inclusive of sick, personal, vacation, problem solved. I want to be able to retire with 5000+ PTO hours accrued and have them all paid out and have that year's salary used as the basis for my pension calculation.

 

[BidingMyTime]

If you read my post I said if they are so sick they can't make it in at all they need to call. I don't want them puking all over the counter. There are times people have a cold and don't want to work and I understand that. Those are the times they need to get in here until I can find a replacement. Also, all of my techs have my cell phone so they can call any time. I agree that all Paid Time Off should be lumped together so people don't have to lie.

I misunderstood what you were saying, I thought you were saying if they couldn't give you more advance notice than 1 or 2 hours, you expected them to come to work regardless of how sick they were. If your techs can call you at any time, then I agree, there is no excuse for them not calling & giving you notice. PTO....makes sense, around my parts its called Earned Time (ie people have to earn their days off by working.)

 

[Sunshine98]

Forget about someone not showing up, my other RPh stands like a stick and wont help out with anything. Told my boss about it and he says he cant do anything and I should stop my venting . I had to come in early all this week cause we were short handed. He doesn't count anything. If I didn't come in early, there would be like 100+ in fill by 10am. He takes his lunch and then doesn't hesitate to leave. Im having to dig myself out of a hole all day.

 

[Old Timer]

Forget about someone not showing up, my other RPh stands like a stick and wont help out with anything. Told my boss about it and he says he cant do anything and I should stop my venting . I had to come in early all this week cause we were short handed. He doesn't count anything. If I didn't come in early, there would be like 100+ in fill by 10am. He takes his lunch and then doesn't hesitate to leave. Im having to dig myself out of a hole all day.

Your boss is an a.hole. I would start leaving stuff for him to do.....

 

[owlegrad]

Forget about someone not showing up, my other RPh stands like a stick and wont help out with anything. Told my boss about it and he says he cant do anything and I should stop my venting . I had to come in early all this week cause we were short handed. He doesn't count anything. If I didn't come in early, there would be like 100+ in fill by 10am. He takes his lunch and then doesn't hesitate to leave. Im having to dig myself out of a hole all day.

So you are training him that the less he does the more you will do. Good plan.

 

[Sunshine98]

Your boss is an a.hole. I would start leaving stuff for him to do.....

No argument from me on that. Even flat out told my DM you are paying this person 100K+ a year and he's not helping out when we are short, the workload is shifted onto me....and nothing. Im the "problematic" one cause I send him an email about it. This week was the last straw. When I open and he closes...will take a full lunch and drop the mic at quitting time. Im used to being slaughtered....he isn't. And would love for him to complain to the DM about it . Its just beyond me a grown adult...and a professional at that, who knows better, gets away with this crap.

As for people calling in, so many get away with too much at my store and nothing is done about it. There is a set number they can miss, but I think the PIC overrides it. Only when the PIC goes through a "difficult"situation.......ie he has to work for a change is when he decides something has to be done.

sorry for being a little OT.....but in general....we keep a list of all phone numbers home, cell, etc for all associates when stuff like that happens. Problem is trying to get someone to come in!

 

[crossurfingers]

Back in the day my chain used to have floater techs for this and for covering vacations. Wish they still did that.

 

[pharmd 08902]

I have no problem coming in with the cold/sniffles as long as I can cash out on my sick time at the end of the year/retirement/etc. Or just change the PTO to be all inclusive of sick, personal, vacation, problem solved. I want to be able to retire with 5000+ PTO hours accrued and have them all paid out and have that year's salary used as the basis for my pension calculation.

Thank you

 

[pharmd 08902]

I have no problem coming in with the cold/sniffles as long as I can cash out on my sick time at the end of the year/retirement/etc. Or just change the PTO to be all inclusive of sick, personal, vacation, problem solved. I want to be able to retire with 5000+ PTO hours accrued and have them all paid out and have that year's salary used as the basis for my pension calculation.

Thank you

 

[Ackj]

"Old Timer is expected to arrive to work on time and work the full duration of all of his scheduled shifts. If 3 occurrences happen within a rolling 12-month a written warning will be issued, after 3 more occurrences a final warning will be issued. If there are yet 3 subsequent occurrences, Old Timer will be terminated."

You get 9 no-call-no-shows per year? That's nuts, I only get 80 hours of vacation time.

 

[owlegrad]

You get 9 no-call-no-shows per year? That's nuts, I only get 80 hours of vacation time.

Oh it's 'only' 9 IF those are documented correctly. Also if you miss three days in a row (really any amount of days in a row) that counts as 1 occurrence. I don't think you can actually fire someone for absenteeism at CVS.

 

[josh6718]

I don't think you can actually fire someone for absenteeism at CVS.

I unfortunately have- I had a technician with 12 call offs/late arrivals in a two month period. Though what got him fired was when he didn't show up for nearly a week straight without responding to anyone's calls/emails (job abandonment). I honestly was more worried something had happened to him until he showed up two weeks later and apologized wanting another chance.

 

[owlegrad]

I unfortunately have- I had a technician who with 12 call offs/late arrivals in a two month period. Though what got him fired was when he didn't show up for nearly a week straight without responding to anyone's calls/emails (job abandonment). I honestly was more worried something had happened to him until he showed up two weeks later and apologized wanting another chance.

This is almost exactly what happened at my store! The associate finally just stopped coming in or responding. You realize you didn't actually fire them right? They quit.

 

[297point1]

You get 9 no-call-no-shows per year? That's nuts, I only get 80 hours of vacation time.

Oh it's 'only' 9 IF those are documented correctly. Also if you miss three days in a row (really any amount of days in a row) that counts as 1 occurrence. I don't think you can actually fire someone for absenteeism at CVS.

This is RIDICULOUS. Aren't techs integral cogs in the retail machine?