- Joined
- Dec 22, 2005
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- 239
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So, I've done rotations at Walgreens, Target (PDX), independents, and have worked for both Rite Aid and CVS. CVS is known to be the "best" pharmacy through sheer volume and number of stores, but their system is ridiculously inefficient to a point that it slows me down a good 25% compared to working at another chain.
Here are some examples:
1. Not windows based. I hate not being able to use a mouse. You can say that people can be faster with keyboard, but an employee with a 40 wpm vs my 70+ is going to struggle in QT like no other. In a windows based system, doing a daw-9 and medically necessary for Medical takes 3 seconds vs 20+ key strokes on the keyboard.
2. DROPPED IMAGES. I mean come on, this should NOT happen at all. I had a dropped image for a C2 that was put on hold a month ago and that took a long time to find.
3. Throwable exception: I'm not going to have to elaborate on this.
4. Pulling a control medication from another CVS counts as a transfer. This isn't the fact at other chains because it's considered a "live" system.
5. Not being able to fax a doctor for a refill if the pt never filled at your store before. And not being able to fax the doctor for a prescription not covered. I hate manually faxing.
6. Not being able to search for a drug on pt's profile. The patient says he got ventolin sometime 6 months ago, but this guy has 50+ pages and I haven't a clue where to look because it's so easy to accidentally skip it when you enter down.
7. Mouse twitching like no other when you are actually forced to use it. (IE: radar)
8. Profile information being purged after 2 years. At Rite Aid you can literally go down and see scripts from 10 years ago no problem.
9. The "schedule" option is a hindrance because I don't want to fill a load of controls 2 hours after opening. I have other things to worry about.
10. Does not have a system to fax transfers. We are forced to give over phone or manually print screen and fax. This makes things terribly slow.
11. Only able to open two profiles, and sometimes it backs out of it and you are required to ask for DOB again because of what happened.
12. Scripts going into QP and bypassing QT. This is dangerous and should not happen. You'll notice this happen when you send an electronic refill request and it goes directly into QP when they send it back. The hard copy will have your initials and no secondary initials because no one typed it. I've had one come thru as "one orally daily oral per day" on the label. I was pretty ticked.
Good things about the CVS system:
1. Faxes go into QT. This is amazing and saves paper.
2. Our verification screen is very clean and precise, except for those with 15+ dur's.
So, last Saturday/Sunday, I work with 3 technicians and I barely get 200+ scripts. My friend down the street at Rite Aid does 300 scripts with 2 technicians, AND he verifies slower than me. I wish the "best" pharmacy in the world could at least improve their system. I would be able to do a LOT more scripts/hr and have more time to actually do things that matter, such as flu shots/pcq/etc which we all dread. Just fixing 1 or 2 of my list will actually shave 15-30 minutes a day of my shift.
Sorry about the rant, but it's just frustrating sometimes when you go from a better system to worse.
Here are some examples:
1. Not windows based. I hate not being able to use a mouse. You can say that people can be faster with keyboard, but an employee with a 40 wpm vs my 70+ is going to struggle in QT like no other. In a windows based system, doing a daw-9 and medically necessary for Medical takes 3 seconds vs 20+ key strokes on the keyboard.
2. DROPPED IMAGES. I mean come on, this should NOT happen at all. I had a dropped image for a C2 that was put on hold a month ago and that took a long time to find.
3. Throwable exception: I'm not going to have to elaborate on this.
4. Pulling a control medication from another CVS counts as a transfer. This isn't the fact at other chains because it's considered a "live" system.
5. Not being able to fax a doctor for a refill if the pt never filled at your store before. And not being able to fax the doctor for a prescription not covered. I hate manually faxing.
6. Not being able to search for a drug on pt's profile. The patient says he got ventolin sometime 6 months ago, but this guy has 50+ pages and I haven't a clue where to look because it's so easy to accidentally skip it when you enter down.
7. Mouse twitching like no other when you are actually forced to use it. (IE: radar)
8. Profile information being purged after 2 years. At Rite Aid you can literally go down and see scripts from 10 years ago no problem.
9. The "schedule" option is a hindrance because I don't want to fill a load of controls 2 hours after opening. I have other things to worry about.
10. Does not have a system to fax transfers. We are forced to give over phone or manually print screen and fax. This makes things terribly slow.
11. Only able to open two profiles, and sometimes it backs out of it and you are required to ask for DOB again because of what happened.
12. Scripts going into QP and bypassing QT. This is dangerous and should not happen. You'll notice this happen when you send an electronic refill request and it goes directly into QP when they send it back. The hard copy will have your initials and no secondary initials because no one typed it. I've had one come thru as "one orally daily oral per day" on the label. I was pretty ticked.
Good things about the CVS system:
1. Faxes go into QT. This is amazing and saves paper.
2. Our verification screen is very clean and precise, except for those with 15+ dur's.
So, last Saturday/Sunday, I work with 3 technicians and I barely get 200+ scripts. My friend down the street at Rite Aid does 300 scripts with 2 technicians, AND he verifies slower than me. I wish the "best" pharmacy in the world could at least improve their system. I would be able to do a LOT more scripts/hr and have more time to actually do things that matter, such as flu shots/pcq/etc which we all dread. Just fixing 1 or 2 of my list will actually shave 15-30 minutes a day of my shift.
Sorry about the rant, but it's just frustrating sometimes when you go from a better system to worse.