I'm right there with you, Jacky. This is such a crock o' you know what, but hey, if we all really want to go to med school, this is one of those things we just have to wade through.
I've had numerous problems with the stupid AMCAS. For awhile, all that ever came up was the stupid tutorial. Even after I had started entering a lot of my info (when I could get on the system), the thing would keep on popping up. Multiple biographical info's, incorrect semester codes, re-entering coursework...the works. But i'm sure everyone else is nodding their heads in agreement...
I found it quite useful to do alot of my input at like 2 am. I work at a blood bank processing lab and don't get out of work until 1:30am. You'd be amazed how much of the AMCAS can get done at that time!
Hey, I've called only once, but i got this guy who had an accent, either british or south african. Is he the same person everyone else is talking to? I'd be curious to see how big their customer service dept. is.