Application Question

Hey guys,

I'm finishing up my applications, and I'm having trouble with an essay question. The question states,

"A physical therapist works for a large regional medical center providing physical therapy services to a wide variety of patient types. One of the PT's patients is receiving treatment for a diabetic foot wound. The patient and their family's financial resources including insurance coverage are exhausted; they cannot pay for more bandages and dressing to cover the wound. The PT takes a box each of bandages and dressing from the store room to give to the patient. The PT does not bill the patient for these supplies. If you were the PT in this situation, what should you have done?"

In my experience volunteering, I've seen the therapists do pro-bono work, so my first reaction was that this isn't a big deal. But I think that the grad school is looking for something else in response.

Any input you guys have would be appreciated. Thanks!