Automated vs Human Patient Reminder Service
I am already planning my new Practice and since I will find myself in major debt when I complete my degrees, I was looking for some advice with a few areas that I may not be an expert on. Based on my capacity I am thinking I may need 2 receptionists however ideally would like to keep it to 1 for the near to mid term.
My question is this: Does it make sense to go with an automated solution for patient appointment reminders, bill reminders etc....vs a personable human voice approach? I am thinking in this day and age more patients are becoming acclimatized and embracing digital technologies and having a service handle this type of non-core servicing element of my practice makes sense to me.
The patient reminder service I am thinking would allow the patient to hit a prompt (1 or 2) based on their acceptance of the scheduled visit or opt to change the time/date. This would probably mean 2 interfaces for the receptionist to capture the data one for the in-house scheduling and another for the callback service.
Any thoughts on this subject?
I am already planning my new Practice and since I will find myself in major debt when I complete my degrees, I was looking for some advice with a few areas that I may not be an expert on. Based on my capacity I am thinking I may need 2 receptionists however ideally would like to keep it to 1 for the near to mid term.
My question is this: Does it make sense to go with an automated solution for patient appointment reminders, bill reminders etc....vs a personable human voice approach? I am thinking in this day and age more patients are becoming acclimatized and embracing digital technologies and having a service handle this type of non-core servicing element of my practice makes sense to me.
The patient reminder service I am thinking would allow the patient to hit a prompt (1 or 2) based on their acceptance of the scheduled visit or opt to change the time/date. This would probably mean 2 interfaces for the receptionist to capture the data one for the in-house scheduling and another for the callback service.
Any thoughts on this subject?
