if you have access to the kaplan material (they are online some places) the behavioral section has a list of rules that are really good too.
good luck.
I agree with this.
Physician/patient relationships
I'll paraphrase to make it easy.
1. Always put the patients interests first.
2. Answer all questions, address emotion and facts involved in questions.
3. Tell the patient everything.
4. Work on long term relationships with patients.
5. Listening is better than talking.
6. Negotiate rather than make commands.
7. Everything is your responsibility, solve the problem presented - don't leave the room.
8. Admit mistakes to patients.
9. In general, never refer. If the situation is WAY beyong your expertise (eye surgery), then it is appropriate to refer, but otherwise, don't refer.
10. Express empathy - then empower. "I'm so sorry, what do you want to do next?"
11. First agree on the problem - then move to a solution.
12. Understand what patient is trying to say before offering a solution. (open ended questions first)
13. Patients do not get to select inappropriate treatments. Patients select the treatment, but from a group of appropriate choices given to them by you.
14. Be sure who your patient is. (child is patient, not mom that brought her in, individual in coma is patient, not spouse)
15. Never lie.
16. Accept patient's health beliefs. Expect benign folk medicine practices. Be careful of who explains treatment options (young family members may not understand how treatment options appear to elderly patient)
17. Accept patient's religious beliefs and participate. (Ask about religious belief's, pray with patient if they ask)
18. Anything that increases communication with patient is benefitial.
19. Advocate for your patient. (Never refuse treatment when a patient can't pay)
20. The key is not what you do, but how you do it. Focus on process, not goals, means, not ends. Do the right thing, the right way. Humane-sensitive choices are the right choices. Treat family members politely, but patient comes first.