Do you say something like we don't fill them until 8am since our system doesn't consider it a new day until 8am for the purposes of the day early policy?
It's simple. If you're working at CVS, you're likely busy and have a steady flow of patients from the ER. The ER people bring you a script and you just fill it. You will see people going to the ER after an "injury" that happened after an early fill was denied. You can put two and two together. They took too many too often and ran short and now they need to resort to that to get a script to bridge the until their next fill is due. I said you just fill it because they had the courtesy to protect your license by going to the ER for the script. Sounds horrible but it comes down to that.
Now maintenance pain management? There is no reason why you should have a line of 40 people at midnight demanding their ocycodone "refill". Sure, it will go through at midnight but a human has to run that claim. Then it has to be filled and checked by a pharmacist. All that takes time and people simply won't understand that.
Add to that the wildcard that insurance companies update their systems at different times of the night and there is no way to know when. So you really can't guarantee you'll deliver at midnight.
Besides those "refills" are ALSO 3 days early. Thus, not only are those maintenance meds but on top of it, theyre getting it early as a courtesy from us which they will disregard and grow to feel entitled to. No, why deal with any of it? Just say they will Be ready for pick up by 8am.
Print out a sign stating something like "due to our high volume and in order to better assist you, C-II prescriptions scheduled to be filled bla bla bla will be ready for pick up at 8qm. Everyone has to be on board. Otherwise, you'll get complaints.
It can't happen overnight either. You will get complaints. I did it over a month. I printed that statement and stapled it to bags etc. people were informed.
But then again, that's my two cents. Sure, I made exceptions here and there but getting rid of the line at midnight allowed me to do my work.