10+ Year Member
- May 16, 2007
Yup, but then you make one day supply mistake that gets audited and a $600-1200 chargeback for some stupid cream/insulin that could have been prevented with about 1 minute of extra labor time. I agree with corp that labor should be optimized but I guarantee you that every additional labor dollar spent in our store would save $10 in inventory, customer loyalty and/or audits.
I don't disagree. I think they are foolish. They know the price of everything and the value of nothing. They don't care about customer loyalty. They buy their customers wholesale. As long as the service isn't so bad that employees complain to their union/employer, they don't care.
Retail is no longer the driver of the business. It's just a segment. Caremark is the driver. Caremark and Aetna drives the business int the stores. They need to provide the bare minimum to service the customers. They can't go anywhere, they are stuck with CVS.The real truth is, however, that corp has seen the writing on the wall that retail is dying, perhaps not from the standpoint of workload but overall profitability. They have make it very clear with changes to the benefits package for 2020 that they are putting much more focus on the service and administration side of the business and forgetting merchandise sales.