To add to this, working as a pharmacist in a PA call center is like participating in the Hunger Games, where the metrics are designed around driving operational efficiency i.e. only the fittest will survive. I’ve worked in some big PBMs and their metrics were crazier than 7-8 cases/hr — the target usually ranged from 15-20 cases per hour. On top of that, some PBMs also have an additional metric to lay off the bottom 15% of performers of those who met the minimum quota each quarter, meaning that if the quota was 20 cases and you worked 20 cases but everyone else worked 30 cases then you’d get the axe. From a business perspective this actually makes a lot of sense because it weeds out the “slow” pharmacists and the pharmacists who try to do the bare minimum and when they hit their goal for the day start playing around on their phones or whatnot. It also allows PBMs to push for more ridiculous metrics at will because you know that the PA pharmacists who are still left standing at the end of it all are the ones capable of doing more cases in less time.
Also, totally agree about the contract positions and masses of new contract pharmacists they bring on and kick out every couple of weeks. Use them till they break then find cheaper replacements (which you can easily do because there is an infinite supply of retail pharmacists who have no clue what they’re getting themselves into).
So to the retail pharmacists who think the “grass is greener” in managed care/prior auths, you’ll be massively disappointed if you make the jump because you’ll just be going from one metrics-based system to another.