CVS Challenge Store

[Polarbear18]

What are the metrics that make a store a challenge store? Any advice on how to increase metrics to get us off the list? I was thrown into a new store with minimal guidance, and my techs have not been helpful at all. Any advice would be really appreciated. Thanks!

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[n64bomb]

The techs are why it is a challenge store. Learn the SOP and follow it.

 

[Old Timer]

It means you service scores are low. Please learn the service metrics. You customers rate you and sometime they leave a response so you can view it. For more, send me a PM

 

[owlegrad]

It is sometimes easier to fix a store than it is to maintain it. It will depend on how much you can control your techs. If you can get them to buy in at least a little bit you should be able to improve your store out of the challenge category at least. If you have high turnover or the techs are intractable it is probably a hopeless cause.