CVS Corporate Layoffs

[FarmD711]

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http://turnto10.com/news/local/nbc-10-i-team-massive-layoffs-at-cvs


Wondering if anyone has any info on what departments or positions?


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[Carol is Alpha]

Kids, you are going to see things that will only happen once during a lifetime. Creditanstalt type stuff. The people that last experienced 4th turning events have died or are at least senile.

 

[FarmD711]

Any non bat**** responses?


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[lord999]

Woonsocket and Deerfield go through these culling staff incidents as an every 3 to 5 years or so cycle as an unofficial Six-Sigma policy. It keeps people from becoming too complacent. Sure, the innocent get culled too, but "the beatings shall continue until morale improves" is a successful productivity strategy. That's why I consider those who have the IWC watches (I've seen both Große Fliegeruhr and Ingenieur) at Woonsocket to be especially good at their work and politically savvy as they have survived at least 5 cullings (awarded to Woonsocket pharmacist employees who have served respectably at HQ for piloting CVS well through its corporate history before Sarbanes-Oxley made those sorts of gratification gifts taxable remuneration).

Classic old story to blackmail government to extend new tax cuts and development to bring "New" jobs to the area. If you end up in corporate, you have to understand that most compensation is deferred, and most don't ever collect on that. You have to be good, not offensive, and lucky (as in Deerfield just went through a huge culling when Boots decided to invert the takeover).

 

[WVUPharm2007]

Yet the people that run IT apparently still have jobs.

 

[ChalupaBatman86]

Next up, Target management.


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[ldiot]

http://turnto10.com/news/local/nbc-10-i-team-massive-layoffs-at-cvs


Wondering if anyone has any info on what departments or positions?


Sent from my iPhone using SDN mobile

Hopefully it's those call center people who call our customers and ask them if they want a 90 day supply then send a request to the doctor. Then the illiterate doctor sees the request and renews the script via eScribe for another 30 day supply even though their previous one still has 5 refills, the doctor wants to know why we are sending refill requests when they just renewed the script, the patient is mad because it's not a 90 day supply "like we told them on the phone", and I have no idea what the hell is going on because I have no record of anything

 

[ABCPharmD]

Hopefully it's those call center people who call our customers and ask them if they want a 90 day supply then send a request to the doctor. Then the illiterate doctor sees the request and renews the script via eScribe for another 30 day supply even though their previous one still has 5 refills, the doctor wants to know why we are sending refill requests when they just renewed the script, the patient is mad because it's not a 90 day supply "like we told them on the phone", and I have no idea what the hell is going on because I have no record of anything

Wisconsin just passed a law this year that lets pharmacists change a 30 day supply into a 90 day supply if there are enough refills, and it's not the first fill or a controlled substance. It's saved so many of these annoying headaches.

 

[WVUPharm2007]

We can change it in PA, too.

 

[metforminpharmd2016]

Love how the CVS computer lets you change the dispensed quantity to 90 days... Saves so much time!

 

[ldiot]

Now CVS wants me to do an "intern project" on customer service metrics and present it. Not outcomes, not counseling, but literal customer service... as in answer the phone and drive-thru in under 10 seconds type of stuff. What a load of ****. In their Q3 earning report it states that their strategy is growth in specialty and PBM and on the retail/LTC side their strategy is cost-savings. In other words the resources are not going into retail and rather they will cut hours in retail in order to expand other revenue streams. Meanwhile I go to rotation at another company and there's 2 pharmacists and 5 techs to fill less scripts.

So I quit.

 

[gwarm01]

Now CVS wants me to do an "intern project" on customer service metrics and present it. Not outcomes, not counseling, but literal customer service... as in answer the phone and drive-thru in under 10 seconds type of stuff. What a load of ****. In their Q3 earning report it states that their strategy is growth in specialty and PBM and on the retail/LTC side their strategy is cost-savings. In other words the resources are not going into retail and rather they will cut hours in retail in order to expand other revenue streams. Meanwhile I go to rotation at another company and there's 2 pharmacists and 5 techs to fill less scripts.

So I quit.

It just goes to show where their priorities lie and how the think of pharmacists as "healthcare providers."

 

[zelman]

Now CVS wants me to do an "intern project" on customer service metrics and present it. Not outcomes, not counseling, but literal customer service... as in answer the phone and drive-thru in under 10 seconds type of stuff. What a load of ****. In their Q3 earning report it states that their strategy is growth in specialty and PBM and on the retail/LTC side their strategy is cost-savings. In other words the resources are not going into retail and rather they will cut hours in retail in order to expand other revenue streams. Meanwhile I go to rotation at another company and there's 2 pharmacists and 5 techs to fill less scripts.

So I quit.

My 17 years with them really opened my eyes to their misguided strategies. CVS pretends to want to provide good customer service, but their mission is actually the opposite. They want to provide the worst possible customer service that patients will continue to tolerate. You can tell because every year that has record breaking profits is followed by decreased man-hours. If they were trying to increase service they would invest in the stores. What they're really doing is decreasing investment in the stores slowly until profitability decreases, and then they'll spend the money to fix it.

 

[owlegrad]

My 17 years with them really opened my eyes to their misguided strategies. CVS pretends to want to provide good customer service, but their mission is actually the opposite. They want to provide the worst possible customer service that patients will continue to tolerate. You can tell because every year that has record breaking profits is followed by decreased man-hours. If they were trying to increase service they would invest in the stores. What they're really doing is decreasing investment in the stores slowly until profitability decreases, and then they'll spend the money to fix it.

I only put in 7 years myself (4 as an intern) but I agree with this wholeheartedly. They talk endlessly about customer service blah blah blah but all they ever do is cut hours. They elevate doublespeak to an art form.

 

[ldiot]

My 17 years with them really opened my eyes to their misguided strategies. CVS pretends to want to provide good customer service, but their mission is actually the opposite. They want to provide the worst possible customer service that patients will continue to tolerate. You can tell because every year that has record breaking profits is followed by decreased man-hours. If they were trying to increase service they would invest in the stores. What they're really doing is decreasing investment in the stores slowly until profitability decreases, and then they'll spend the money to fix it.

Their business model, in my opinion, is use Caremark to force people into CVS. Customer service is a non-factor if they have to use CVS anyways. That's why they'd rather us make PCQ calls than get the cash register; it benefits Caremark.

 

[imcallingcorp]

lets be serious if not for the obvious. cvs would loose boatloads of scripts instantaneously. why should they give a fk bout real service, prob 1/2 their patients have no choice. and retail pharmacy today is all about cost cutting. cuz aint no money in it. the same way caremark fks over everyone else. the other pbms fk over cvs. unless you guys and gals see the reimbursement and real cost of drug. you will never understand.

 

[mr2012]

P3 intern. I haven't worked in 4 months and still on the payroll. As long as I can list them on my CV, I could care less. CVS or Walgreens, same crap. Do everything you can not to end up at one of these companies.

 

[ldiot]

P3 intern. I haven't worked in 4 months and still on the payroll. As long as I can list them on my CV, I could care less. CVS or Walgreens, same crap. Do everything you can not to end up at one of these companies.

Lol they told me I could just work summers when I was moving from tech to intern. Then a month later they said I had to work every 120 days to stay on payroll. Then a few months later they told me interns are expected to work every week. And my pay was literally 10 dollars an hour. It moved to 11 before I quit. It's not even worth the time when you are driving there for a 4 hour shift during the week and losing study time.

You might be just reaching that 120 day mark... I would try to not go much longer because they will have technically fired you if you get dropped from payroll. At least write up a 2 week notice for you PIC so you can put them down as a reference (if they like you).