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- Aug 24, 2004
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I don't believe this is real
I just worked today and can confirm this is 100% true. It is really humiliating. Also if anyone wants the dollar you have to give it to them. I lost 12 dollars today alone!
What did your techs say about that? I can't imagine they like having to giveaway an hours pay every shift.
I just worked today and can confirm this is 100% true. It is really humiliating. Also if anyone wants the dollar you have to give it to them. I lost 12 dollars today alone!
So how do you know the person's name when they show up? Do you just wait for them to say it, and then parrot it? What if they're picking up for their child, mother, spouse, etc? How will you know what their name is?It is required for all employees to address a customer by name when are picking up their prescriptions. If they does not want to do that, they have the option of working some where else.
The action plan however is stupid. I do not need a scheme that takes dollars from my employees to drive that metric. This is something that was probably intiated on a district level. I would file a complaint to HR.
So how do you know the person's name when they show up? Do you just wait for them to say it, and then parrot it? What if they're picking up for their child, mother, spouse, etc? How will you know what their name is?
I really hope this is not true.
I will say this again. Thank god I don't work for CVS
One of my friends in an intern at CVS and she said she has lost her dollar so many times she's stopped counting. It's so much that her last paycheck was deducted to cover the loss. And she still owed $13 after all the paycheck deductions. Security collected it from her last night and wouldn't let her leave the store without paying!
Two Pharmacy Calls
Hi, I got a call saying my medication's ready.... Is my medication ready?
Hi, I got a call that said my med is ready, can I pick it up.
Well, the call was asking if you wanted to have your past due medication filled...Did you want us to fill that?
When will you have it ready?
I can have it ready in an hour.
Can you make it faster than that?
Comes in next day...
Hi, I got a call saying my medication is ready. Which one is it?
It's your BP med.
Is my Norco ready?
No, we're still waiting on refill authorization.
Oh, well I don't need the BP med, can you call me when my Norco is ready?
No I just looked EVERYWHERE for your prescription and I don't have it. Are you SURE you didn't drop it off at ACROSS THE STREET PHARMACY? <click>
I will tell you the same thing I tell my interns. When they are picking up their prescriptions, address them with the last name given. Mr or Mrs. X. If you do not know them, get to know them. If independent pharmacies can do it, why cant we?
My friend lost 30 dollars yesterday. He also got in trouble for addressing a tranny as Mr instead of Mrs.
My friend lost 30 dollars yesterday. He also got in trouble for addressing a tranny as Mr instead of Mrs.
I can definitely confirm that this is true. I had a dollar attached to my lab coat, and at drop off, a guy came to refill his medication. I asked for his last name and date of birth, and refilled his amlodipine. Then I said I'd have it out in 15 minutes. I forgot to mention his FIRST name, and he jokingly looked at my lab coat and inquired. The store manager was behind him putting Palmolive soap on the shelf, over heard this, and made me give him the dollar. The customer didn't even really want it, but he took it anyway and just laughed at me.
I'm a 6th year intern about to turn pharmacist. I cannot BELIEVE that this had to happen to me yesterday. It was HUMILIATING.
To make matters worse, I didn't have an extra dollar in my wallet. I was out of cash. The store manager looked at me and asked me to put another dollar up, and I told him I didn't have any. I asked if I could take it from the register and that I'd pay it back. He firmly said "No" and asked me if that was a serious question and if I just asked him If I could "steal" a dollar from the register?
Needless to say, he told me to go to the ATM across the street and withdraw money. I went across the street, in a HURRY, withdrew $20. I then ran back to the store, and realized I had to break the 20. It took me 10 minutes to find the manager (because the RPH was busy counseling a patient, and nobody was in the front. we have self checkout) and have him break my $20 into a $10, a $5, and 5 singles. Then I put a single on my lab coat and went back to work. When I went back to work, there were 4 people waiting at drop off, and I forgot to call that guy at drop off by his name as well because I was freaking exhausted and freaked out.
Needless to say, this program is INSANE.
I can definitely confirm that this is true. I had a dollar attached to my lab coat, and at drop off, a guy came to refill his medication. I asked for his last name and date of birth, and refilled his amlodipine. Then I said I'd have it out in 15 minutes. I forgot to mention his FIRST name, and he jokingly looked at my lab coat and inquired. The store manager was behind him putting Palmolive soap on the shelf, over heard this, and made me give him the dollar. The customer didn't even really want it, but he took it anyway and just laughed at me.
I'm a 6th year intern about to turn pharmacist. I cannot BELIEVE that this had to happen to me yesterday. It was HUMILIATING.
To make matters worse, I didn't have an extra dollar in my wallet. I was out of cash. The store manager looked at me and asked me to put another dollar up, and I told him I didn't have any. I asked if I could take it from the register and that I'd pay it back. He firmly said "No" and asked me if that was a serious question and if I just asked him If I could "steal" a dollar from the register?
Needless to say, he told me to go to the ATM across the street and withdraw money. I went across the street, in a HURRY, withdrew $20. I then ran back to the store, and realized I had to break the 20. It took me 10 minutes to find the manager (because the RPH was busy counseling a patient, and nobody was in the front. we have self checkout) and have him break my $20 into a $10, a $5, and 5 singles. Then I put a single on my lab coat and went back to work. When I went back to work, there were 4 people waiting at drop off, and I forgot to call that guy at drop off by his name as well because I was freaking exhausted and freaked out.
Needless to say, this program is INSANE.
I can definitely confirm that this is true. I had a dollar attached to my lab coat, and at drop off, a guy came to refill his medication. I asked for his last name and date of birth, and refilled his amlodipine. Then I said I'd have it out in 15 minutes. I forgot to mention his FIRST name, and he jokingly looked at my lab coat and inquired. The store manager was behind him putting Palmolive soap on the shelf, over heard this, and made me give him the dollar. The customer didn't even really want it, but he took it anyway and just laughed at me.
I'm a 6th year intern about to turn pharmacist. I cannot BELIEVE that this had to happen to me yesterday. It was HUMILIATING.
To make matters worse, I didn't have an extra dollar in my wallet. I was out of cash. The store manager looked at me and asked me to put another dollar up, and I told him I didn't have any. I asked if I could take it from the register and that I'd pay it back. He firmly said "No" and asked me if that was a serious question and if I just asked him If I could "steal" a dollar from the register?
Needless to say, he told me to go to the ATM across the street and withdraw money. I went across the street, in a HURRY, withdrew $20. I then ran back to the store, and realized I had to break the 20. It took me 10 minutes to find the manager (because the RPH was busy counseling a patient, and nobody was in the front. we have self checkout) and have him break my $20 into a $10, a $5, and 5 singles. Then I put a single on my lab coat and went back to work. When I went back to work, there were 4 people waiting at drop off, and I forgot to call that guy at drop off by his name as well because I was freaking exhausted and freaked out.
Needless to say, this program is INSANE.
This is the dumbest piece of sh** I ever heard of, someone needs to cocksmack the manager.
You have to report this to HR.
I don't believe all of these stories. Sounds too stupid to be true
What is aggravating is that we are currently being made to wear a dollar bill on our smocks with a button that says "play my game..did i say your name?" and if we don't say a patient's name, they get the dollar. I always say patient names, but it feels degrading to be made to wear a dollar.
I'm sick of the corporate bull. But I need health insurance. Arrghh.
I just worked today and can confirm this is 100% true. It is really humiliating. Also if anyone wants the dollar you have to give it to them. I lost 12 dollars today alone!
OP....what state do you work in????
Glad to know that my district still isn't THAT strict. I am always polite, courteous adn friendly with customers/patients but the forced address by name thing really just seems very scripted and fake. Honestly when I'm a customer at places I really don't care about stuff like this as long as they are friendly and not rude with me I'm satisfied. Most of the customers in this area are very friendly and laidk back and don't really care. I always address someone by their name when I know it but what the OP is discussing in his/her post is really ridiculous and if anything reminds me of the "my pleasure" thing at Chick fil A which I feel is awkward, contrived, scripted and very fake whenever I go there. I go to Chick fil A because their food is good not because someone says my pleasure, or asks for my name when they take my order, or even because they take my tray from me.
When I go to a pharmacy I want them to have a sufficient inventory, to have a reasonable wait time and for things to be done correctly and accurately. I don't really care if I am addressed by name. The only way "custoemr service" can make a difference over price, convenience, wait time, accuracy is if someone is just openly rude or nasty to me for no reason which very rarely happens to me in a private sector business of any sort. The public sector is a whole different story, they can be rude and nasty to me and I don't have the option of taking my business elsewhere.
What region or District is this happening? I asked both my SUP and DM and both laughed hysterically on this B.S!
Hi, I got a call saying my medication's ready.... Is my medication ready?
Hi, I got a call that said my med is ready, can I pick it up.
Well, the call was asking if you wanted to have your past due medication filled...Did you want us to fill that?
When will you have it ready?
I can have it ready in an hour.
Can you make it faster than that?
Comes in next day...
Hi, I got a call saying my medication is ready. Which one is it?
It's your BP med.
Is my Norco ready?
No, we're still waiting on refill authorization.
Oh, well I don't need the BP med, can you call me when my Norco is ready?
CVS in our area is starting this new thing where techs and cashiers in the pharmacy have to wear a button that says "did I say your name?" and it has a dollar attached to it. The first dollar is given by the company, but if you don't say a customer's name and they call you on it, they get the $1 and you replace it WITH YOUR OWN MONEY. You have to have a button with $1 attached at all times.
I think the OP is trolling, which is weird since they are a senior member. I cant imagine this plan on a regional level since there is no way in hell HR business partner would approve this.
This is starting to seem a little farfetched even for the stupid **** that CVS normally pulls. Can someone post an actual picture of a button?
Holy cow. You are drinking too much of the CVS kool aid. HR business partner wouldn't allow it? Haha. HR is just another instrument used to fire employees. They are the wolves in sheeps clothing. They give them a nice name like partner. You talk like you just got out of school.