CVS RxConnect

[DrugDealer]

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Yes. The rejects from the third party for various reasons - the most common ones- I do not have a list.
If a re-fill is too soon;

Now there is a nice "schedule" feature at the bottom of the rejection that allows you to have the computer throw the Rx back in the queue on the day it will go through the insurance. No more cashing out and rebilling later and tying up inventory.

And you still have access to all the same screens and fields you had before for entering overrides for dose increases, therapy changes, vacation overrides, etc.

or the selected 3rd party was not the correct one in Rx2000 we had PrevPaid - what is the equivalent in RxConnect.

You still have the same features--Previous Paid, Bypass Payer, resequence for coupon cards, etc.

You still have all the old features, plus some nice new ones. But it IS slow, I must admit.

 

[WhYMee]

for rejects. you go into A for additional info and then Hit T and the # of the sequence of the insurance on the screen. Once you do you can see the reject and add in wuteva overrides. Just take a deep breath and dont panic and read everything it tells u to do on the bottom of the screen.

To change the insurance go to E for edit then pick 10 and u can pick the insurance you want or sequence them to split bill by putting the line number of each insurance separated by a comma (ex. 3,5)

Previous payer is now AP and bypass payer is BP.

My opinion on rxconnect...

We rolled out in nov and this new system sux. At this point i know how to use it pretty well. But its slow as balls. U hit sumthin and then u stare at the screen wating for it to do sumthing. It keeps going down. pops up with errors. U have to reset the scanners and workstations thruout the day. The helpdesk takes forever to pick jup the phone when u call about rxconnect (fig there getting bombarded by the inept system). Its aweful. I used to get my customers out in less than 10 mins now it takes about an hour. God forbid u hav an older tech or just a plain dumb one, they will neva figure out this system.

 

[Sparda29]

I was told it is slow because most of the CVS servers are still dedicated to Rx2000, when more stores have RxConnect, then the servers dedicated will shift to RxConnect's favor.

 

[beowulf]

Does any one know if you can copy and paste text in Rx Connect? I noticed that that entered text is often highlighted.

 

[Old Timer]

Does any one know if you can copy and paste text in Rx Connect? I noticed that that entered text is often highlighted.

I don't but give it a try. <Ctrl>+C to Copy and <Ctrl> V to paste. Let me know if it works....

 

[Rebel78]

I don't but give it a try. <Ctrl>+C to Copy and <Ctrl> V to paste. Let me know if it works....

If it's windows based that should work.

 

[xyz001]

Thanks DrugDealer and WhyMee for your tips. They were really helpful.
Do you know if there is a tutorial or manual exclusively for the insurance matters from the head office??

 

[Tiff1632]

Ya, look in the CVS Learn Connect link when you sign in on the intranet (alt+F5). I printed out the 3rd party payer so when I am doing the Drop off I have a quick reference...

Tiffany

Thanks DrugDealer and WhyMee for your tips. They were really helpful.
Do you know if there is a tutorial or manual exclusively for the insurance matters from the head office??

 

[Dancer123]

Can someone out there using the new CVS system post some info on how to resolve the insurance errors -- the online training did not talk about them anywhere and we r supposed to solve them instantly and satisfy the customer??
I would appreciate any info on this vexing issue.
thanks
xyz

The only thing I have found that helps is experience... every insurance is different and has different ways to solve the issue... it took me about a year before I got the hang of the most common insurance problems (however I was not full time)... and after that you still have your head scratchers where the lead tech isn't even 100% sure what to do...

 

[DrugDealer]

Does any one know if you can copy and paste text in Rx Connect? I noticed that that entered text is often highlighted.

I tried this today....alas, it does NOT work 🙁

 

[RX CARE]

RxConnect underwent a massive crash today.....ridiculous! I just wasn't ready to deal with telling ppl to come back for their rx and that the system was down. Patrons getting really furious and yelling.....all on top of the fact that since we went live a few weeks ago, we are behind with the queue by about 3 days.....techs are working extended hours past the store hours to catch up....the whole thing is a flustercuck IMO🙁

 

[clachan3]

You still have all the old features, plus some nice new ones. But it IS slow, I must admit.

I think it takes a few seconds too long when moving down each field. Oh, that is only when you are lucky not to lose connection with server that happens every Monday without overlap. I waited so long to check one script, I could take a 15 minute break while I was waiting for it to load. 😉 I even used 2 computers at the same time, so much fun not really . . .

 

[clachan3]

RxConnect underwent a massive crash today.....ridiculous! I just wasn't ready to deal with telling ppl to come back for their rx and that the system was down. Patrons getting really furious and yelling.....all on top of the fact that since we went live a few weeks ago, we are behind with the queue by about 3 days.....techs are working extended hours past the store hours to catch up....the whole thing is a flustercuck IMO🙁

Oh no, we did too. I get to work OFFLINE the first time 😴 yes, we even started putting some hard copies & drugs in baskets to get them done. We just cannot afford stop filling scripts. It was a total waste of time, I was already just trying to verify refills, I still had to scan them out again after we went back online at pick up. That went on for about couple hours today, but we managed to not get two hours behind 👍 but the remaining scripts past today I didn't get to at all 😡 How are we supposed to work when the system crashes like this every Monday, we had to send them to our competitor across the street. I hope corporate is doing something about this.

Good Luck ~

 

[sfm3]

I'm on the West coast & worked for a Longs Drugs that converted back in May I believe. Initially it was hectic but for the most part everything went smoothly. That is until, weaknesses in the crew started to creep up. I must say if you have the right crew everything is going to be that much more easier for you. If you don't, welcome to hell.
In addition to the myriad of RX2000 problems, ancillary & some techs just can't grasp this CVS work flow. CVS DM has taken our best tech & placed her in a Newly built CVS store in a city just down the road. Did you think they offered to replace her? No. So it's like getting your arm cut off(or another part of your anatomy) & making do with out.
Our phamacy manager who is a great gal & is very conscientious was too slow for the CVS flow. On rare occasions the que was clear but for the most part it was red for days, weeks on end. A few times a CVS crew came in & cleaned everything out only for it to go back to the Red Zone again. Longs was never like this ( ok, may a few times) but never this bad or for this long. Ms pharmacy manager got transfered to a more appropriate store in the chain(ie slower) & replaced with a younger faster type(who's pretty cool BTW) good for her but bad for us.
Now the DM is informing us we are over 14 hours(pharmacists&Anc) & must cut back! Wow!
I'm begining to think CVS' policy is to bust down the store, to hell with the customers & get the work load down to a managable level for the amount of hours they alot per store.
Anyone else in a Long's conversion experiencing this?

 

[xyz001]

I work in the week ends in CVS and I am the only tech for the entire day. The pharmacist on every 4th week is a floater and most of them are so so with the system and speed. Now the in-charge pharmacist [who by the way got there recently] wants and leaves written message that the PCI calls must be done.
My question to you all out there [CVS] - Clear the QT queue [2 to 3 pages] OR do the calls ? I tried to just do the days scripts and some calls.
What you will do ? The Q or the calls? Remember you do not and will not be able to do both with the load and system.

 

[StallionRx]

i work in the week ends in cvs and i am the only tech for the entire day. The pharmacist on every 4th week is a floater and most of them are so so with the system and speed. Now the in-charge pharmacist [who by the way got there recently] wants and leaves written message that the pci calls must be done.
My question to you all out there [cvs] - clear the qt queue [2 to 3 pages] or do the calls ? I tried to just do the days scripts and some calls.
What you will do ? The q or the calls? Remember you do not and will not be able to do both with the load and system.

q

 

[xyz001]

StallionRx,

But we are all reviewed for the PCI call success or reach % in triple S and posted weekly. Based on those the pharmacist in charge gets the bonuses at the end of year. If the calls were not done by Sunday, it gets to the supervisor [RM] as the PIC has to get them done during the week days and say it is not at all possible. As if the week end is any diff from the week days in terms of tech presence vs busy traffic.

 

[Aznfarmerboi]

I work in the week ends in CVS and I am the only tech for the entire day. The pharmacist on every 4th week is a floater and most of them are so so with the system and speed. Now the in-charge pharmacist [who by the way got there recently] wants and leaves written message that the PCI calls must be done.
My question to you all out there [CVS] - Clear the QT queue [2 to 3 pages] OR do the calls ? I tried to just do the days scripts and some calls.
What you will do ? The Q or the calls? Remember you do not and will not be able to do both with the load and system.

Do what you are doing now. Do the queue up to the next two hours and make calls/tech duties. I still dont get the notion of people clearing the queue even if it means doing readyfill for the next three days over PCI phonecalls. I gave up trying to tell people that and now just let them be.

 

[StallionRx]

StallionRx,

But we are all reviewed for the PCI call success or reach % in triple S and posted weekly. Based on those the pharmacist in charge gets the bonuses at the end of year. If the calls were not done by Sunday, it gets to the supervisor [RM] as the PIC has to get them done during the week days and say it is not at all possible. As if the week end is any diff from the week days in terms of tech presence vs busy traffic.

Scripts expected for pick up on that day are your priority above anything else. If you cant complete primary work duties you shouldn't sacrifice these people to complete a refill that is most likely ahead of its actual due date. I would question the work flow of your pharmacy. Are you guys following PSI? Adequately staffed?

 

[stevephhs016]

Focus on clearing today's queue then work on PCI calls. If the rest are readyfills, just do the PCI calls.

 

[Markovnikov]

I know in the PDX system to copy and paste you simply highlight the text and then right click where you want to paste it to. Even more simple than Windows/MSFT Word but you have to be careful not to highlight random text.

I have worked with the CVS system and I think it is better than the PDX system they have at several giant eagles.

The only complaint about CVS is how they make it so difficult to go online and use google and check other websites like SDN or university websites/Blackboard. I know one CVS intern who bought a smart phone just so she can surf the net for things when she is working. My preceptor thinks it is ironic how CVS will trust their pharmacists around thousands of dollars worth of controlled drugs but does not trust them to not play computer games or visit inappropriate sites.

I mean come on, at least have one computer in the pharmacy that can surf the net. I prefer google/wikipedia over clinical pharmacology. Much faster and I can always use wikipedia as a good starting point (always be sure to verify sources though)

 

[RX CARE]

Strategy hint...**Offer readyfill as much you can**.....emphasize to your staff on the benefit...it cuts down on the PCI workload...and at least only leaves you with the Q which has a 2-3 day leeway.
A store in our area has undertaken a drastic readyfill campaign and because of that their PCI calls never exceed one page. But my store gets like 9 pages, and they are busier than we are. The only downside is the cyclical 14 day with all the readyfill scripts but returning them takes less time than calling.

 

[Old Timer]

The only complaint about CVS is how they make it so difficult to go online and use google and check other websites like SDN or university websites/Blackboard. I know one CVS intern who bought a smart phone just so she can surf the net for things when she is working. My preceptor thinks it is ironic how CVS will trust their pharmacists around thousands of dollars worth of controlled drugs but does not trust them to not play computer games or visit inappropriate sites.

I won't deny that part of the reason is they don't want you accessing non work related sites. But the main reason is they don't want your system on the Internet for privacy and security reasons. They do not want to expose their systems to hacking and the ensuing data breaches that occur.

 

[andrew3077]

I was told last year that we would get it by the fall, and now I'm being told that we'll have it by February. I wish I could have all the new features now without any of the conversion pains...

 

[Rockinacoustic]

Strategy hint...**Offer readyfill as much you can**.....emphasize to your staff on the benefit...it cuts down on the PCI workload...and at least only leaves you with the Q which has a 2-3 day leeway.
A store in our area has undertaken a drastic readyfill campaign and because of that their PCI calls never exceed one page. But my store gets like 9 pages, and they are busier than we are. The only downside is the cyclical 14 day with all the readyfill scripts but returning them takes less time than calling.

I'd much rather call patients than waste my time filling the refill and then returning it to stock two weeks later.

I was all about readyfill at first. Now I realize how stupid people are with the system. Either they never pick their medication up and get pissed when you have to take the rx off hold, or they show up at pick-up saying they have medicine ready, when in reality the automated system was asking them if they wanted a refill.

 

[xyz001]

All out there who work on weekend:
1. Do you have more than one tech for Sat or Sun
2. How many Rxs you do on an average on a Sat / Sunday
3. What # you think is OK to say that it was busy this Sat / Sun
4. How many PCI calls you do on Sat/ Sun
Thanks

 

[ForcedEntry]

All out there who work on weekend:
1. Do you have more than one tech for Sat or Sun
2. How many Rxs you do on an average on a Sat / Sunday
3. What # you think is OK to say that it was busy this Sat / Sun
4. How many PCI calls you do on Sat/ Sun
Thanks

1. Saturdays: depends on the season; usually 2 for snowbirds. Sundays: 1
2. 180-260 (guesstimate)
3. Depends. With a floater and 2 techs, 100 scripts can be a nightmare (med recs from the hospitals kill production)
4. Tech: anywhere from 2-7 pages. Pharmacist: 1 page.

 

[stevephhs016]

1. Do you have more than one tech for Sat or Sun

1 intern for Sat, lone pharmacist on Sun

2. How many Rxs you do on an average on a Sat / Sunday

60ish to 80

3. What # you think is OK to say that it was busy this Sat / Sun

80-100

4. How many PCI calls you do on Sat/ Sun

20-30

 

[Old Timer]

All out there who work on weekend:

1. Do you have more than one tech for Sat or Sun: Hell yes

2. How many Rxs you do on an average on a: Sat:500-600 Sun: 400-500
3. What # you think is OK to say that it was busy this: Sat:600 Sun:500

4. How many PCI calls you do on Sat/ Sun: All of them

Thanks You're Welcome

 

[LoudSpeakers]

All out there who work on weekend:
1. Do you have more than one tech for Sat or Sun? Yes, we have 3 on Saturday and Sunday.
2. How many Rxs you do on an average on a Sat / Sunday: We're slow on Sundays, not too bad on Saturdays. Probably 150-200.
3. What # you think is OK to say that it was busy this Sat / Sun. I think if we hit 300 or 400 then it'll get busy because our store has long lines and our focus is to get that down bcuz too many people conmplain.
4. How many PCI calls you do on Sat/ Sun: we finished them all or else our pharm manager gets on our case about it.

Thanks

 

[clachan3]

RxConnect is Super SLOW. The other day I ran a prescription through to fill, then typed in a 6-digit rx number and hit enter to refill another rx, it was still loading the last script!! I've never cussed in my head at work so many times before RxConnect. It's ridiculous

 

[Rxnupe]

For those who have rxconnect at 24hr stores- Have the over night Pharmacist complained about the system back up when they have to shut down their systems?

 

[zingapinga]

in Maine about a half a dozen stores rolled out with it in the fall. now they have scheduled and rescheduled the roll out to the rest of the stores in the state three times. now sometime in April. they say it's not a software issue. so what is going on with this system??? are they now realizing after almost 2 years of rolling it out that it has issues. who designed this new rxconnect system? some egos must be a little damaged somewhere... and yes i have worked with the system and aware of the new features, but slowwwwww.👎

 

[DASicari]

in Maine about a half a dozen stores rolled out with it in the fall. now they have scheduled and rescheduled the roll out to the rest of the stores in the state three times. now sometime in April. they say it's not a software issue. so what is going on with this system??? are they now realizing after almost 2 years of rolling it out that it has issues. who designed this new rxconnect system? some egos must be a little damaged somewhere... and yes i have worked with the system and aware of the new features, but slowwwwww.👎

Love and embrace Rx2000 as much as you can, if not for the speed of workflow. Throughout December and January there were multiple instances of RxConnect stores crashing simultaneously in our area. We haven't had any crashes recently, but it appears the crashes were related to too much volume and stress being placed on the system at once.

The rollout to Rx20000 stores has also be delayed in my area, so I assume they are working out all of the stability issues before deploying additional stores.

After the conversion and headaches, you will get used to the system and find that it isn't that terrible after all. Personally, I prefer Rx20000 simply because it was much more faster and you didn't have to deal with this credentials nonsense.

 

[sosoo]

i honestly dont see anything wrong with rx2000
that they have to go through all this pain? if ppl
are use to it why not stick with it? of course a
little update like adding in the "schedule" feature
would be nice, but do they really have to convert
to a new system?

 

[StevePerry]

See the post from a few days ago about dynamic workload balancing. Why else would a company spend that much time and effort to get such a pisspoor system (seems to be the consensus).

 

[Doctor M]

Because a computer can't discuss over-due medication, it requires human interaction. If you embrace ready fill, your PCI calls will decrease....

I feel so warm and fuzzy inside...🙄

 

[xyz001]

I could not locate the condor codes on the RxNet. Can some one please post them?
Thanks

 

[ManagedCare]

I could not locate the condor codes on the RxNet. Can some one please post them?
Thanks

Aren't they going AWAY?👎

 

[ManagedCare]

Throughout December and January there were multiple instances of RxConnect stores crashing simultaneously in our area. We haven't had any crashes recently, but it appears the crashes were related to too much volume and stress being placed on the system at once.

RxConnect has many short comings ... but downtime is not the "biggest" concern.

Data Integrity concerns are popping up with alarming frequency: wrong drug, wrong SIG, Fills Disappearing, etc.

 

[xyz001]

[Data Integrity concerns are popping up with alarming frequency: wrong drug, wrong SIG, Fills Disappearing, etc.[/QUOTE]
Is the following one of them:
A patient called for a refill of his Zoloft. I search his profile and see last fill was in August of 2009 no refills. Conveyed the same to him, but was told the store always faxes the dr for authorization. I say : OK, will do it and when type that Rx number, see a msg saying this number was generated to x number. I did not see this new rx number in his profile. When I tried to type that new rx number got a msg saying scheduled for future such date.

What am I missing here? Why this new rx was not shown in his profile?
Any one seen this?
Do the head quarter IT guys ever ask for feedback on this new RxConnect? Can we send them issues? Is there a forum on their website to share info?
OldTimer? Anyone.

 

[Rxnupe]

I am at a very busy store in dallas, texas- we have had RxConnect for about a month and IMHO it's hands down superior to Rx2000- we have had a few glitches the first week, but it's far better than rx2000- here are the immediate advantages- you don't have to pull on holds, the reports come up very fast, Prior Authorization option to Fax MD, system tells you how many waiters are in queue as well as how many are due in next hour- also you know right away when an electronic RX is e-faxed. You can hit f-12 and tell right away within seconds if the Third party accepts it or rejects it, you can tell instantly what's in thew waiting bin and what has been sold, scheduling too soon prescriptions, and Batch return to stocks- if anyone rather have rx2000 you are crazy!!!!

 

[Ackj]

Okay, I KNOW there was a PDX thread here this morning, where the hell did it go? Is that against some kind of rule? If so, why is this thread here?

 

[Sparda29]

Okay, I KNOW there was a PDX thread here this morning, where the hell did it go? Is that against some kind of rule? If so, why is this thread here?

You need glasses.

http://forums.studentdoctor.net/showthread.php?t=746223

 

[Ackj]

You need glasses.

http://forums.studentdoctor.net/showthread.php?t=746223

I'm wearing them. But for real, that thread vanished. I even searched for it last night. 😕