If you want to get empirical and examine the effectiveness of the 'Choice' program in satisfying veteran's healthcare needs then I invite you to survey (ask) a few veterans about what their experience has been with it.
One of the biggest issues with the VA and its public image is that the negatives are always published and covered in detail in the media but the positives go largely unappreciated. The folks we provide good mental health treatment to (for example, a recent veteran with PTSD who just completed cognitive processing therapy with me and who was able to see how his symptom scores were reduced to about 20-30% of their original severity since starting treatment, his expanded social network (that he attributes to the therapy) going from zero friends/buddies to about 4-5 buddies that he socializes regularly with, and the improvement in the trajectory that his marital relationship (things are going much better now)...these never make it to the media because the folks who are truly suffering from PTSD just want to get help, get better, and be left alone to live their lives (they're not the ones, generally, who are going to be front and center in the media).
I apologize for the negative tone of my rant in a prior post...I actually
love the central mission of my job (applying psychological science (with a good dose of human fallibility and sincere desire to connect with others who are suffering) to address psychological problems). I am grateful for the VA for providing me an opportunity to do this on a regular basis and job security so I can focus on my central mission as a provider. Of course I (and other providers) get frustrated at times when we reflect on how much better a job we could do (and how the job could be even better) if, basically, the administrators/bureaucrats would just get out of the way and let us do what we do. Alternatively, if they are
truly interested in my work ethic with respect to my caseload, then they can interview me on the spot at any time and I will gladly share my case formulation, diagnostics, rationale for current interventions, etc. But they aren't interested in that, they want to count magic beans.